The Charcoal Grill

+44 1273 471126

61A High St, Lewes BN7 1XG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Charcoal Grill

The Charcoal Grill place seems to have a mix of strengths and weaknesses based on the comments from customers. Let's analyze them in detail:

Strengths: 1. Generous portions: One customer mentioned that they had a shish kebab for a reasonable price and the portion was so big that they ended up sharing the leftovers with their cat. This indicates that The Charcoal Grill place offers generous servings. 2. Great taste: Another customer mentioned that the food had a great taste, specifically praising the combination kebab. This indicates that the food at The Charcoal Grill place is flavorful and enjoyable. 3. Clean shop with appealing artwork: One customer commented that the shop was nice and clean with great artwork. This indicates that The Charcoal Grill place takes pride in maintaining a clean and visually appealing environment.

Weaknesses: 1. Unfriendly and absent staff: One customer had a negative experience with the staff, stating that they were unfriendly and disappeared multiple times while trying to place an order. The customer even recommended replacing the chef/waiter. This indicates that the customer service at The Charcoal Grill place needs improvement. 2. Rude behavior towards customers: Another customer complained about encountering rude behavior from the workers when they tried to place an order near closing time. The workers allegedly rushed the customer to order and used rude hand gestures. This suggests a lack of professionalism and customer care. 3. Health issues after eating: Two customers reported becoming ill shortly after consuming food from The Charcoal Grill place. They experienced symptoms such as vomiting, headaches, diarrhea, and body aches. While it is unclear whether the food was the direct cause of their illnesses, the incidents raise concerns about hygiene and food safety. 4. Inconvenient payment options: One customer expressed frustration with the lack of electronic payment options. They had to go back to town to withdraw cash as The Charcoal Grill place did not accept phone or card payments. This inconvenience could deter potential customers who prefer cashless transactions. 5. Mixed reviews on friendliness of staff: While one customer mentioned that the staff were always welcoming and nice when ordering chicken kebabs, another customer stated that the staff were not overly friendly. This indicates inconsistency in the friendliness of the staff members.

In conclusion, The Charcoal Grill place has strengths in terms of offering generous portions, great taste, and a clean shop with appealing artwork. However, they have several notable weaknesses, including unfriendly and absent staff, rude behavior towards customers, potential food safety issues, inconvenient payment options, and inconsistency in the friendliness of the staff. These weaknesses should be addressed by the restaurant to improve customer satisfaction and overall experience.

Best TL Reviews

Midnight and time for a kebab. I had a shish for about a tenner. It was so good but enormous. Ended up sharing the last bits with my cat. Great meal and generous portions.

We were visiting the town and just wanted to eat something fast before going to visit the castle and museum. Unfortunately, the man inside was very unfriendly and left us alone several times while trying to order. The last one, he disappearead after we had already ordered for 3 out of 4 of us and we just decided to leave the restaurant. I dont recommend it at all and hope they replace the chef/waiter.

Very nice and clean shop, great taste and amazing arts around the shop. I had a combination kebab just love it.

I tried to order food at 0:20 (closing time is 1:00am) the workers were extremely rude and said hurry up and order with rude hand gestures and said we close in 10 mins which was a lie.

Don't waste your time here!!

Me and my mrs both had chicken shish wraps from here.

Only a few hours after eating we both became unwell very quickly. Lots of vomit. Headaches, diarrhoea and body aches.

Such a shame as used these guys lots of times andnever had ropey food.

I like this takeaway because it presents its self well to other takeaways, the staff weren't overly friendly but my biggest peeve was that after waiting 25 minutes for our food, which I was fine with, I then had to go all the way back into town as get cash as they didn't accept phone/card payment, which was really annoying as I was trying to do the easy option with a takeaway. There was a cashpoint a few doors down but I didn't have a card on me!

We did get a few bottle of Pepsi though and the pizza was yummy!????

I get chicken kebabs from here all the time, phone and pick up ten minutes later, they're a nice treat and much better value than a pizza or other fast food. Staff always welcoming and nice.

I had veggie burger with chips and my husband had the donar kebab. We popped in on the off chance and it was super fast service and nice custom. Food was really tasty.