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The Cheeky Cherub

+44 28 9084 2977
186 Ballyclare Rd, Glengormley, Newtownabbey BT36 5JT United Kingdom of Great Britain and Northern Ireland
Open Today: 09:00 AM - 05:00 PM

Quick Facts About The Cheeky Cherub

The Cheeky Cherub place, based on the comments provided, has both strengths and weaknesses that have been highlighted by customers. In this analysis, we will examine each aspect of the comments to understand the overall strengths and weaknesses of the establishment.
Starting with the strengths, one customer mentioned that the service from staff was very friendly and helpful. This is a significant strength as good customer service creates a positive experience and makes customers feel welcome and valued. Another customer mentioned that the place was beautifully designed, quiet, and clean. This contributes to creating a pleasant and comfortable atmosphere for customers to enjoy their meals or drinks. In addition, multiple customers commended the food at The Cheeky Cherub, stating that the salads were tasty and filling and that the overall menu had a good selection of snacks and pastries. This positive feedback indicates that the establishment excels in providing quality food options for their customers. Furthermore, the pricing was mentioned to be reasonable, which is a strength as it attracts customers who are looking for affordable options.
Now, moving on to the weaknesses highlighted in the comments, one customer mentioned that they were not greeted on entry and instead found a sign instructing them to take a seat. This lack of initial interaction can be seen as a weakness as it may make customers feel unwelcome or unattended to. Additionally, there was a complaint about the wait time for orders to be taken. Despite arriving at a quiet time, the customer had to wait for their order while others who arrived later were served promptly. This inconsistency in service is a weakness as it can frustrate customers and make them feel neglected. Another issue mentioned was the presentation of the food. One customer stated that their salad arrived on a plate instead of a salad bowl. This inconsistency in presentation can be seen as a weakness as it shows a lack of attention to detail and may detract from the overall dining experience.
In terms of other general comments, it is worth noting that multiple customers praised the overall ambiance of the place, describing it as cozy and pleasant. This contributes to the overall strength of The Cheeky Cherub as it indicates that customers enjoy the atmosphere provided. Additionally, it is worth mentioning that the majority of customers who left comments expressed overall satisfaction with their experience, mentioning that they would return to the establishment. This demonstrates that the strengths of good customer service, quality food, and reasonable pricing outweigh the weaknesses mentioned.
In conclusion, The Cheeky Cherub place has several strengths, including friendly and helpful customer service, a pleasant and well-designed environment, delicious food, and reasonable prices. However, there are also some weaknesses, such as a lack of initial greeting, inconsistent wait times for orders, and discrepancies in food presentation. Despite these weaknesses, the overall majority of customers seemed satisfied with their experience, indicating that the strengths outweigh the weaknesses.


Best TL Reviews

Did not go at a busy time. (After 2.30pm on a Tuesday). Was not greeted on entry. Found a sign that says take a seat., Took a seat. Waited and waited for order to be taken. Order taken for 2 of us. 2 soft drinks and salad. was aware of the '30 min fresh policy'. 4 people who arrived after us received their hot their hot food and hot drinks. We waited some more. Waitress apologised. My salad bowl' arrived on a plate.
Popped in mid afternoon for coffee, seem to be quiet and got a table quickly (additional seating upstairs), service from staff very friendly and helpful, although we didn't eat a menu on each table appeared to have a good selection of snacks and pastries some of which were displayed at the counter (apple pie looked deep and delicious). Prices very reasonable and I'll happily return.
Very pleasant place for coffee, salads were very tasty and filling. Did not have any cakes but they did look delicious. Staff very friendly and welcoming. Will be back another time soon.
My boyfriend and I went for a brunch and we loved everything about the place: costumer service was excellent; place beautifully designed, quiet and clean; and food didn't disappoint either.
Highly recommended café.
Amazing little spot , small but not uncomfortable, very cosy! Food is amazing, prices are very reasonable, customer service is unmatched. Perfect spot for a bite of lunch or a coffee
Love this place, food is great and all the staff are very welcoming and friendly.
First visit which was very pleasant. The service was very friendly and prompt, the surroundings were very nice and the food enjoyable although I thought it was a little pricey
First time visiting the cheeky cherub but it wont be my last love menu something everyone sweet or savory definitely recommend it.

Place Pictures

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The Cheeky Cherub Info

Amenities

Service options
  • Outdoor seating
  • Takeaway
  • Dine-in
Highlights
  • Great tea selection
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
Offerings
  • Coffee
  • Healthy options
Dining options
  • Breakfast
  • Lunch
  • Dessert
  • Seating
Amenities
  • Good for kids
  • High chairs
  • Toilets
Atmosphere
  • Casual
  • Cosy
Crowd
  • Family friendly
  • Groups
Payments
  • Debit cards
  • NFC mobile payments

Today

Opening Hours

Monday 09:00 AM - 05:00 PM
Tuesday 09:00 AM - 05:00 PM
Wednesday 09:00 AM - 05:00 PM
Thursday 09:00 AM - 05:00 PM
Friday 09:00 AM - 05:00 PM
Saturday 09:00 AM - 05:00 PM
Sunday Closed

How to go there

Location