The Cocoa Lounge

+44 7870 885507

26 Northgate, Dewsbury WF13 1DT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Cocoa Lounge

The Cocoa Lounge has both strengths and weaknesses based on the comments provided. One of the strengths mentioned is the friendliness of the staff. A customer mentioned that the staff was super friendly and they appreciated the service they received. Another strength is the quality of the food. Many customers mentioned that the food was delicious and they highly recommended the place. Additionally, the diverse menu was mentioned as a positive aspect, catering to different preferences and picky eaters.

The interior of the cafe was also praised, with comments about the vibrant and light atmosphere. The cleanliness of the place was also mentioned as a positive aspect of The Cocoa Lounge.

However, there are also weaknesses that were brought up in the comments. One of the main weaknesses mentioned is the poor customer service. Certain customers mentioned that the person who took their order was not friendly at all and that the staff needs training on customer service skills. The slow service and lack of attentiveness were also mentioned as areas for improvement. Some customers had to ask for basic things like sauces and plates, and mentioned that staff should be more attentive to things like water top-ups and offering menus.

Another weakness mentioned is the slow delivery of food. While the quality of the food was praised, some customers mentioned that the food took a long time to come out. This can be frustrating for customers, even if the food is delicious.

In terms of specific items on the menu, customers mentioned that the nachos were good, but the strawberry margarita was disappointing. They felt that it was dilute cordial and not worth the price they paid. The portion sizes for the chips were also mentioned as being too small for the price. Additionally, the salad was criticized for being too simple and not worth the price.

Overall, The Cocoa Lounge has strengths in terms of friendly staff, delicious food, a diverse menu, and a pleasant atmosphere. However, they have weaknesses in terms of poor customer service, slow service, and certain menu items not meeting customer expectations. Addressing these weaknesses can help improve the overall customer experience and satisfaction at The Cocoa Lounge.

Best TL Reviews

I visited on the 2 nd July around 6pm. The service was absolutely terrible. The person who took our order wasn't friendly at all. When I asked him to clean the table he wasn't happy at all. He did come and clean it. The floor was also dirty. The nachos were good. However the strawberry margarita was merely dilute cordial. More like water. Not worth £3 ++ we paid. I've visited coco lounge before and had a pleasant time. Coco lounge need to train staff on the customer service skills. Maybe need to up their game on drinks too. I am always pleasant and will always say please / thank you. I don't like complaining but on this occasion this needs to be addressed.

Super friendly people!

I stumbled in and asked for something that wasn't on the menu...

They could have told me no, but I'm so glad they didn't - my compliments to the chef!

That Aloo Paratha was flavoursome! Even the guy in charge had to have one.

My friend had the parmo, and appreciated the desi spin on it!

Please give them a visit and show them some support. I left in good spirits and with my tastebuds tingling. The real top spot of Dewsbury!

Food was nice Pizza was very tasty.

Staff was very good, but menager could be more nice and friendly.

Went all the way from Bradford 5 of us for the experience of asain brunch. Lovely food, all freshly cooked, brilliant puds. Nice service. (Go to the loo, beforehand as it leaves a lot to be desired)

One of the best food places in Dewsbury! I've been here many times and have also had food delivered from them. Highly recommended!

Don't let the prices deter you! The quality speaks for itself. Menu is diverse, and good for any picky eater. Food is cooked well, and everything I have had has been delicious!

The interior is light and vibrant, and the atmosphere is pretty chill. Staff are friendly and keep the place pretty clean.

Sometimes the food has been slow to come out, but the food has always made up for it.

Nice decor, Friendly staff.

Chicken fries topped with chilli con carne, melted cheese, salsa, cooling sour creme and chives. Came out fairly quickly and were very flavoursome.

Beef burger

Rich in taste, handmade beef and was succulent throughout the burger. Relish, egg and turkey rashers fused everything together nicely.

The main event. The Dark knight.

Handmade chicken, thick patty enriched with juiciness. If they added relish to that, would have taken it to another level. The actual bun tastes very similar to a normal bun but has ‘activated charcoal’ which apparently causes it to turn into a black colour without that burnt taste - basically they’ve got it for the gram.

Cookie dough was nice, not over the top brilliant but just right.

Desi chai was the only let down. Decent but not strong enough / too milky but I’ve made better at home.

Food is exceptionally good, ordered stone baked pizzas. Unfortunately service was incredibly slow and lacking.

The below are not criticisms but areas for improvement that I sincerely hope management see as helpful customer insight.

Few examples:

* starter did not come first

* Food and cutlery was coming bit by bit (staff need to use a service tray to bring more items together)

* Dirty plate was given in a pile of 4 plates. Understandable sometimes dishwashers leave grit, however this should be checked when removing plates/handing to customers

Other areas for improvement:

* Chips portion was far too small for price

* Salad was too simple for price (sliced mozzarella, tomato and basil) this is not a sufficient salad.

* Staff need training on basic customer service (smiling, being attentive to things like water top ups, offering menu, giving instructions for making order at till if they don't provide table service)

We had to ask for almost everything, basic things like sauces, plates.

The pizzas were the highlight, very unique flavours that you can't get anywhere else but I will be ordering a takeaway in the future.

Stumbled upon this lovely cafe as we passed through Dewsbury. We had desi breakfast (paratha stuffed with spicy omelettte). It was surprisingly delicious as was the desi chai. The service was good, the price was very affordable and we had a nice chat with the friendly owner. Recommended.... !