FRANCESCA CAKES AND COFFEE HOUSE LTD

+44 20 8966 9640

Middlesex, 263 Field End Rd, Ruislip HA4 9NJ United Kingdom of Great Britain and Northern Ireland

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Quick Facts About FRANCESCA CAKES AND COFFEE HOUSE LTD

Francesca Cakes and Coffee House Ltd has several strengths that contribute to its success and positive customer experiences. Firstly, the location of the establishment is advantageous. Situated on Field End Road, just past Eastcote Station, it is conveniently accessible for both locals and commuters using the TfL Metropolitan and Piccadilly Lines. This prime location ensures a steady flow of customers, increasing the chances of the business attracting new visitors.

Additionally, the recent expansion of the interior space demonstrates an understanding of the customers' needs for more seating options and display areas. By removing a stud wall, Francesca Cakes and Coffee House Ltd has created a larger and more comfortable space for customers to enjoy their meals and drinks. The availability of tables and chairs outside on the pavement further adds to the seating capacity and allows customers to enjoy their food and beverages outdoors if desired.

One of the notable strengths of the café is the quality and variety of its menu offerings. Customers have praised the food and cakes as "amazing" and "tasty." The sweet-chilli chicken ciabatta and English breakfast receive particular praise for their flavor and wholesomeness. The café also offers a range of options, from smaller snacks to larger main meals, giving customers plenty of choices based on their appetite and preferences.

Moreover, Francesca Cakes and Coffee House Ltd has built a reputation for its excellent service. Customers appreciate the helpful and attentive staff, who create a welcoming and friendly atmosphere. The homely and warm vibe upon entering the café, coupled with the basic seating and old-school family-run ambiance, adds to the overall positive experience. The presence of flowers on the tables and a smiley face at the till further enhances the pleasant atmosphere.

Another strength of Francesca Cakes and Coffee House Ltd is its ability to cater to special occasions. Customers have praised the café for providing stunning and delicious cakes for family celebrations and baby showers. The cakes' quality and attractive decorations have made them a real talking point, highlighting the skill and creativity of the bakers. This aspect of the business sets it apart from competitors and attracts customers seeking special and unique cakes for their events.

Despite these strengths, there are also some weaknesses that should be addressed. One customer mentioned that the café's menu does not offer tuna and cheese paninis, which they would prefer over the tuna and cheese jacket potatoes. This limited menu selection may disappoint customers who are looking for specific options. To improve customer satisfaction and accommodate more preferences, Francesca Cakes and Coffee House Ltd could consider expanding their menu to include a wider variety of options, including paninis.

Furthermore, a customer expressed frustration with the receipt not clearly indicating that they had ordered a jacket potato. This confusion led to the customer being asked to come and collect their order instead of having it delivered, which inconvenienced them further. To enhance the ordering and delivery process, the café should ensure that the receipts accurately detail the items ordered, providing clarity for both the customers and the staff members fulfilling the orders. This can help avoid any misunderstandings or inconveniences in the future.

In conclusion, Francesca Cakes and Coffee House Ltd has several strengths that contribute to its success. Its location, recent expansion, quality menu offerings, excellent service, and ability to cater to special occasions have all been praised by customers. However, there are some areas for improvement, such as expanding the menu options and ensuring accurate order receipts. By addressing these weaknesses, the café can continue to thrive and provide a delightful experience for its customers.

Best TL Reviews

Francesca Cakes and Coffee House is located on Field End Road about 100 yards (99 metres !!) past Eastcote Station (TfL Metropolitan and Piccadilly Lines) towards South Ruislip.

In the last few weeks (October 2022) the interior has been made larger by the removal of a stud wall, providing more tables / seats and refrigerated display space. Tables and chairs are also available outside on the pavement.

Francescas' offers breakfast items, lunch meals and drop-in coffee / tea and cakes. Portions are good, and whilst things look expensive at first glance then tend not to be. Couple of examples - full breakfast costs £ 8.00 but does include a hot or cold drink, and also cake portions are close to double the size you might find elsewhere. Staff are great, helpful and attentive but not overbearing. The atmosphere is very relaxed inside. My Sister and I are regular visitors now, usually taking cakes for eating later away with us.

Amazing Food and Cakes. I liked sweet-chilli chicken ciabatta, English breakfast is great and wholesome. We also order all our occasion cakes from here.

We ordered a cake for a family celebration. It was stunning. And tasted delicious. Totally recommended and will definitely go back. Thank you to all the staff for being so helpful and for excellent service.

A lovely, welcoming cafe offering tea/coffee/cake plus a good variety of smaller snacks & bigger main meals. They also allow dogs which is wonderful- we LOVE Francescas!! ❤️

A very homely and warm welcoming vibe upon entering the cafe. It has an interesting old school family run ambience with no frills and basic seating. They have an optimal selection of items on the menu for breakfast.

Wow, am I in heaven already? Tasty cakes , flowers on the table and a smiley face at the till. Absolutely divine, clean, cozy, good music very soothing, it worths every penny ????????????

Ordered a fantastic Jungle cake for my daughters baby shower. The lovely Francesca did not disappoint the cake and decorations were fantastic and a real talking point. It tasted delicious too with gorgeous buttercream and jam filling.. My friend made the fondant animals to go on the cake which set it off nicely. Highly recommend.

Your menu does not offer tuna and cheese paininis. You only offer tuna and cheese jacket potatoes. I don't eat paininis. Update the receipt that prints to tell you what has been ordered is a jacket potato. I have already paid extra for delivery and you want me to come and collect. If I don't drive, I now have to pay to get the tube?