Quick Facts About Bakes & Cakes
Bakes & Cakes place has a number of strengths that make it a popular choice among customers. Firstly, it is described as a "smashing little bakery," indicating that the overall quality of the baked goods is high. The comment that it is always busy suggests that it is popular among locals, further indicating that their products are well-received. Additionally, the prices are described as "cheap," which can be a major selling point for customers looking for affordable options.
The bakery also offers a small seating area for customers, as well as a toilet at the rear of the cafe. This can be convenient for customers who want to enjoy their purchases on-site and need restroom facilities. The comment about the cakes being beautiful highlights the quality of their cake offerings, suggesting that they pay attention to presentation and taste.
Moreover, Bakes & Cakes place does not solely focus on baked goods but also offers a variety of hot food items. This includes hot roast meat sandwiches, hot soup, toasted teacake, and a selection of pies, pasties, and sausage rolls. This indicates that they cater to a wide range of tastes and preferences, making it a versatile option for customers looking for a quick meal.
However, there are several weaknesses that have been highlighted by customers. One customer's experience indicates that the staff can be rude and unwelcoming. This negative impression is reinforced by another customer who also noted the unfriendly and hostile atmosphere. This is a significant weakness as good customer service is essential for customer satisfaction and repeat business.
Furthermore, a customer expressed disappointment in the quality of some of the bakery items. They mentioned that the bread and pastries had a horrible flavor and texture, suggesting that the overall quality may be inconsistent. This is a weakness as the taste and quality of the products are crucial to the success of a bakery.
Another customer mentioned that the bakery is expensive compared to other options. This can be a deterrent for customers looking for affordable options. Additionally, they noted that there were fewer options compared to other bakeries. This may limit the choices available to customers and potentially drive them to other establishments with a wider variety.
Other weaknesses include the small seating area and the presence of only one small toilet. These limitations can impact the comfort and convenience of customers, particularly during busy periods when the seating area may be full or when multiple customers need to use the restroom simultaneously.
Overall, Bakes & Cakes place has strengths in terms of its quality baked goods, affordable prices, and diverse food offerings. However, weaknesses in customer service, product quality, pricing, variety, and facilities can detract from the overall experience for customers. Addressing these weaknesses can help to improve customer satisfaction and loyalty.
Best TL Reviews
A smashing little bakery. Always busy. The prices are so cheap. A small area to sit and also a toilet at the rear of the cafe, this could have done with a once over, the floor was dirty and no toilet roll. Two cups of tea for £2.40 . The cakes are beautiful. They also sell hot roast meat sandwiches, hot soup, toasted teacake and a selection of pies, pasties and sausage rolls.
My husband called in today to pick up lunch for a picnic in the park. He had placed 2 cans of drink on the counter, asked for a meat pie, cornish pasty and large sausage roll. These were bagged up and placed on the counter in front of him. He then asked if he could have a couple of bread rolls. He was then very rudly told "no, we can't sell you bread rolls as we make sandwiches". My husband replied "I would like to use the bread rolls to make a sandwich with the pies I am buying from you". "No, I can't do it" came the blunt response from the battle axe who was serving. What kind of bakers, with a large sign outside that states they sell "bread", is unable to sell a bread roll to a customer through fear that the sandwich they make with said bread will prevent the customer from potentially purchasing a sandwich when they are already intending to purchase 3 hot pastries/pies?? Absolutely flabbergasted at the attitude of staff here. My husband would have been happy to pay an inflated price for the "privilege" of being sold bread from a bakers however, apparently, this bakers doesn't sell bread, despite bread being advertised as they sell "sandwiches". Many, many bakers sell both bread and sandwiches. Unfortunately, not this one. Consequently, my husband suggested the "lady" serving put back the food ordered as it was no longer required. Instead, we went to Tesco express next door, purchased a delicious fresh loaf of bread, butter, sandwich fillings, pastries and drinks for a fraction of the price of this money grabbing sandwich shop and was served with a smile. Having read other reviews, namely one in which a customer requested a cake be cut into 2, or a knife to do so, when dining in, and was refused - it is easy to see the mentality of the older generation staff here who are so bitter they can't even "allow" one of their cakes to be shared. Never known anything like it. Would rather eat seagull droppings scraped off the floor than recommended this place.
Bakes & Cakes is a great little bakery situated in the in the heart of St. Anne's mainstream. With a small indoor cafe & a large outdoor seating area, this bakery offers a huge choice of sandwiches, baguettes, barm cakes, toasties, pastries, breakfast choices, soups, cakes, hot & cold drinks, etc. All very reasonably priced! The staff are efficient & friendly and give very good service. Their is a washroom located to the back of the cafe, unfortunately their is no disabled access to the washroom due to the the indoor cafe area being quite small. Disabled access is available to the main bakery itself & to the outdoor seating area. Their is a specials board outside the front of the store with daily specials. Takeaway is available also.
Opening times are as follows;
Monday-Saturday
7:30am-5pm
Sunday
8:00am-5pm.
Definitely worth a visit! Food & drinks are exceptionally good!
I gave this place a try, as noticed the place was always busy. Quite a stern and frosty reception from the older staff towards the customers. Really quite unwelcoming to be honest. I was served by a younger person, who was far more receptive than the man next to her serving another lady. I believe he might be the owner. I felt this establishment to be a truly unfriendly and hostile place.
Anyways, I bought some tiny bread loaves, and a pie and a pasty. The savoury products were piping hot. The pasty was simply ok. The pie was really bad. The breads were so bad they went in the bin. Absolutely horrible flavour and texture. Not a patch on even a simple chain such as Greggs. Tesco fresh bakery is so much better.
Wasted cash.
Actually visited twice yesterday, coffee and cakes at 11 and the sandwich and pies for lunch must have increased my waist size a few inches. May I say the bavarian slices were exceptional. My wife and I met when we were apprentice bakes in 1971 and my wife's job was to make bavarian slices. In all the years past we have never found any to come close.. until now well done to the baker
Quite nice cakes but rather expensive (£1.80 for most items(even a single donut)) and less options than other bakeries. Good service though. No queueing or waiting and polite staff
There’s a great selection of pastries and the prices are reasonable. It’s quite a small place but there’s usually room to sit inside. There’s only one small toilet.
Very rude member of staff asked for a large custard got told weve not got one even though you.could see it.She even started moaning when i pointed out where it was and that it was in the wrong place very unproffessional but i wont be returning to get spoke down to.
Another customer lost
Place Pictures
Bakes & Cakes Info
Amenities
Service options
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In-store shopping
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair-accessible entrance
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 07:30 AM - 05:00 PM |
|---|---|
| Tuesday | 07:30 AM - 05:00 PM |
| Wednesday | 07:30 AM - 05:00 PM |
| Thursday | 07:30 AM - 05:00 PM |
| Friday | 07:30 AM - 05:00 PM |
| Saturday | 07:30 AM - 05:00 PM |
| Sunday | 08:00 AM - 05:00 PM |
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