Costa Coffee

+44 1582 424200

Sandbrook Leisure Park, Sandbrook Way, Rochdale OL11 1RY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Costa Coffee

The strengths and weaknesses of Costa Coffee can be analyzed based on the comments provided.

Starting with the strengths, one comment highlights the good service provided at this particular Costa Coffee branch. This indicates that the staff are attentive and efficient in serving customers, which is an important aspect of creating a positive customer experience.

Another positive aspect mentioned is the availability of loyalty points that can be earned at this Costa Coffee location. This loyalty program allows customers to accumulate points that can be later redeemed for free items or discounts. This feature can be a strong motivator for customers to choose Costa Coffee over other coffee places and increase customer loyalty.

Moving on to the weaknesses, one customer pointed out that this particular branch does not allow the redemption of loyalty points or coffees from the Costa app. This restriction contradicts the benefits offered by the loyalty program and can be seen as a disadvantage to customers who prefer to use the app for additional convenience. This limitation may lead to frustration and dissatisfaction among customers.

Another weakness mentioned is the presence of rude staff at the Rochdale Costa Coffee branch. Customer service plays a vital role in the success of any business, and disrespectful behavior towards customers can severely impact the overall customer experience. Rude staff can drive customers away and result in negative word-of-mouth, which can damage the reputation of the establishment.

The comment about the poor food selection and slow service indicates another weakness of this Costa Coffee branch. In a fast-paced world where customers value efficiency, prolonged waiting times can be a major turn-off. Additionally, if the food selection is limited and not up to the customers' expectations, they may opt for alternatives nearby, such as Subway, as mentioned in one of the comments. This suggests that the Costa Coffee branch is not meeting the needs of customers in terms of variety and speed of service.

Furthermore, one customer complained about the lack of knowledge and efficiency displayed by the staff. This suggests a lack of training or proper procedures in place to handle customer orders quickly and accurately. In a coffee shop, where time is of the essence, efficient staff is crucial to ensure a smooth and satisfactory experience for customers.

Another negative comment indicates the presence of a female staff member who displayed a rude attitude and poor customer service. This highlights the importance of hiring and training staff who possess the necessary interpersonal skills to interact with customers in a professional and friendly manner. Such negative encounters can discourage customers from returning to the Costa Coffee branch and can influence their perception of the brand as a whole.

Lastly, a customer shared their disappointment with the branch's refusal to accept offers from the Costa app and nationwide Costa discounts. This signifies a lack of consistency in the acceptance of promotional offers, which can lead to customer confusion and frustration. In contrast, the customer found better service at a competing establishment, indicating that the Costa Coffee branch is failing to meet customer expectations and falling behind its competitors.

In conclusion, the strengths of this Costa Coffee branch lie in its provision of good service and the availability of a loyalty program. However, several weaknesses have been identified, including the inability to redeem loyalty points or coffees from the app, rude and inefficient staff, a limited food selection, slow service, and a lack of acceptance of promotional offers. Addressing these weaknesses is crucial for maintaining customer loyalty and ensuring a positive customer experience at the Costa Coffee branch in question.

Best TL Reviews

We do like this Costa and always get good service. They lose a star as you can't redeem loyalty points or coffees here from the Costa app, you can earn points but not spend them, which is odd.

Such rude staff. Waiting to buy an orange juice...no one else there then told to wait in a queue that had formed while I'd stood waiting my turn. Girl behind the till spoke to me like rubbish. Rochdale branch clearly have no customer skills. Disgusting! ????

Poor food selection and can be very slow service. Can be quicker to go to subway near by rather than queuing

Had a iced peach drink, lovely wanted a Strawberry mint iced tea but they had sold out. Nice alternative though. Service was great x

Staff didn't know what they were doing half the time it took quite a time to be served .we just had coffee and tea.

Female staff who was working Monday 14/11/22 at opening, very rude with bad attitude and on her phone too busy texting giving 0% customer service, would not recommend this Costa at all

Described by the 2 staff on shift as "We're not a Costa, we're Odeon" when challenged.

Beware this store doesn't accept any offers from the Costa app despite being able to order on it.

They don't recognise any nationwide Costa discounts either.

Originally had to repeat my order for a 3rd time before it was correct and then appeared at a price completely different to that on the menu boards.

Better service at McDonalds on the same retail park!

Best Costa in Rochdale for me. Always get it right exactly. Get exactly what I ask for