Central Grill (Newquay)

+44 1637 874043

3 Central Square, Newquay TR7 1EX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Central Grill (Newquay)

Central Grill in Newquay has received a number of negative comments that highlight various weaknesses and areas for improvement. These comments can be summarized as follows:

1. Slow service and long wait times: One customer mentioned waiting for over 2 hours for their food to arrive, with the restaurant forgetting their order multiple times. Another customer reported calling multiple times and being told that their food was on its way, only for it to arrive over an hour late. Such delays indicate a lack of efficiency and organization in the restaurant's operations.

2. Cold and poorly prepared food: Several customers commented on the food being cold upon arrival. One customer even mentioned that the food was already cold when they arrived to pick it up, despite ordering online and being told it would be ready in 20 minutes. Additionally, there were complaints about the quality of the food, with descriptions of it being dry, tasteless, and of low quality.

3. Incorrect and missing items in orders: Customers mentioned receiving incorrect orders and missing items. One customer paid for cheesy chips but received only regular chips, while another customer ordered cheeseburgers but received only patties with salad toppings. Such mistakes indicate a lack of attention to detail and quality control.

4. High prices for poor quality: Customers expressed dissatisfaction with the high prices charged at Central Grill given the poor quality of food and service. One customer mentioned paying £28 for a kebab and a burger with chips, which they deemed to be an excessive price for the subpar food they received.

5. Rude and unprofessional staff: One customer characterized a staff member as rude and incapable of communication. This reflects negatively on the overall customer experience and highlights a lack of professionalism in the restaurant's staff.

6. Inconsistent food quality over time: A long-term customer commented on the decline in food quality at Central Grill. They mentioned that the food used to be freshly prepared, but now it is often cold, poorly cooked, and unappetizing. This inconsistency in food quality can be off-putting for customers who have previously had positive experiences.

Based on these comments, it is clear that Central Grill has several weaknesses that need to be addressed. The most concerning issues include poor quality control, slow service, and inconsistencies in food preparation. Addressing these weaknesses and improving overall customer experience will be crucial for the restaurant to regain customer trust and loyalty. Additionally, the restaurant should also consider reviewing their pricing strategy to ensure that it aligns with the quality of food and service provided.

Best TL Reviews

Ordered at 4pm. Called around 17:15 to see where my order was, the guy I spoke to told me it would be sent out soon. 45 mins later I called back. He said food was on way. Food arrived around 18:05. Like warm. I’ve never had food so dry it was disgusting. Gave the kebab meat to the dog and even he wasn’t interested which says it all really. £18 for cheesy chips and a donor wrap. Worst take away I’ve had to date.

Expensive but not good quality either.

We ordered online and the website said that it would be ready in 20 mins.

We arrived 7 minutes early and the food was already ready, unfortunately, it was also cold!

We also ordered and paid for 3 cheesy chips but only got chips (no cheese).

We won't be going here again!

This has really gone down stars over the years use to be all prepared fresh and now the food is cold and the meat is not even cooked right donor meat is not shredded correctly and chips are cold and hard this was meal. The worst I have ever had from here. I am local and accept better food than this I have been going here for 7years and the food is hit and miss I would now avoid this place as the food is not fit for dog to eat let alone a human being!!!!!

Waited for almost 2 hours for my seafood pizza to come. They forgot my order twice and I had to keep calling. The food came and it was presented awfully and tasted worse. Never again!

DO NOT ORDER. Never had such disgusting food. The burger wasnt cooked, and the ketchup they put on it was basically water. Everything was greasy, the thought of the food now turns my stomach. We couldn't eat it, and to top it off £28 for a kebab and a burger with chips... Absolutely disgraceful. I don't know how they're open to serve food.

DO NOT order from this place. I usually don’t write bad reviews but this is ridiculous. I waited 2 hours for my order (2 cheeseburgers, 1 kebab, 2 large chips), not peak times either I ordered at 11pm. I called the restaurant after the delivery time was up and I was told “they must be outside by now”. I went to check, they were not. Tried calling again and again and again and my call kept being declined. When it finally arrived the food was cold and the cheeseburgers did not have cheese on them. Literally just a bunch of salad on top of a patty. Didn’t even taste good. The patty was hard and bland, chips were soggy, kebab was 80% just sliced raw onions. So disappointed. I just wish establishments like these who get an overwhelming amount of 1 star reviews actually listened to their customers and did something about it.

Awful. Stay away!

First and last time there for me! Only 2 days ago I walked in to see if I could order a pizza as I was very hungry after coming back from being all day in the beach! Well, it was disgusting!!! I left practically everything inside the box they gave me (not even a plate, even though I said I would eat it in!) It was just cheese, hardly any toppings, and the bits of the so called chicken, tasted weird!!

They're taking the mick!! The girl there, who takes the money, is a rude awful sort that can't even speak! The hygiene it's cero to none!

I paid £11 for a bad "project" of what a proper pizza should be like!!! I wanted my £ back, but I knew it would only angered me even more asking for it, as they wouldn't even think of refunding me not even a penny of what I spent!! Wouldn't let them crooks ruin my short and so much needed well deserved break!!

How on earth this place is still open, it's something I just can't quite get it in my head! They should get closed down by the department of health and literacy too, if there was one!!

I only had a pint of Cornish lager so can't comment on much. The place did look nice and cosy. They had a burning fire which is always nice when it's cold outside. The beer garden basks in the sunshine all day which is great for the summer.