Quick Facts About Pearl City
Pearl City Place has several strengths that contribute to its positive reputation. Firstly, the restaurant implements a smart seating policy, asking customers to wait in the bar area until their seating time. This shows a consideration for the customers' time and ensures a smooth flow of service. Additionally, the staff is described as friendly, patient, and helpful. The waiter in particular is mentioned to have a "cheeky smile" and is commended for his attentiveness in addressing dietary restrictions. These positive interactions contribute to a welcoming atmosphere and enhance the overall dining experience.
The food at Pearl City Place is consistently praised, with multiple comments describing it as delicious. This indicates a high level of culinary expertise and attention to taste. The staff's willingness to accommodate dietary restrictions, such as allergies, is also noted as a strength. Although there was a mistake with eggs in one dish, the restaurant promptly rectified the situation by remaking the dish and providing fresh replacements. This shows a commitment to customer satisfaction and a willingness to correct errors.
Another strength of Pearl City Place is its ability to handle large parties. Despite a staff party occurring during one visit, the comment suggests that the regular customers were not neglected or made to feel left out. This demonstrates effective management and the ability to maintain quality service even during busy times.
Furthermore, the positive comments on the restaurant's ambiance and atmosphere are additional strengths. The restaurant is described as beautiful, and the staff is praised for their professionalism. These attributes contribute to a pleasant dining experience and create a positive impression for customers.
However, there are also some areas where Pearl City Place could improve. One recurring issue is the lack of clarity regarding allergens on the menu. Customers with allergies or dietary restrictions express the need for clearer information to avoid potential incidents. This suggests a need for better menu labeling and potentially more comprehensive training for staff regarding allergens.
Another concern raised by a customer is the portion size and price of certain items. One customer notes that the serving size of the egg fried rice was insufficient for the price paid. Another customer mentions the high cost of drinks, specifically a rum and a drop of Pepsi. These comments indicate a perceived lack of value for money in terms of portion sizes and pricing. Addressing these concerns could help improve customer satisfaction and increase the perceived value of the dining experience.
In conclusion, Pearl City Place offers a pleasant dining experience with friendly and helpful staff, delicious food, and a beautiful ambiance. However, there are areas for improvement, such as clearer allergen information on the menu and addressing concerns regarding portion sizes and pricing. By addressing these weaknesses, Pearl City Place has the potential to further enhance its reputation and continue providing excellent service to its customers.
Best TL Reviews
We went out with family last weekend for dinner and had a very nice evening.
We arrived 15 minutes early and they asked us to wait in the bar area until our seating time, which is a very good idea. We were seated they left us to look through the menu. The waiter who served us was lovely and had a very cheeky smile. He was very patient as we ordered quite a bit and had dietary restrictions. As I have a dairy and egg allergy, I had to ask about dishes as the only allergy that was listed was nuts. Our waiter did have to run to the kitchen and check on ingredients in a dish but he was back in a flash. When our food arrived it was delicious. As I was dishing up my fried rice, there was egg in it and it had to be returned to the kitchen and they had to remake with no egg. As I had already put food on my plate, they brought me a fresh plate and fresh rice.
We thoroughly enjoyed our evening and food. Pearl City is a wonderful restaurant. Staff are extremely friendly and helpful.
The only thing I would advise the owners to do, would be to make allergens clearer on the menu and also train the staff so they know the different allergens, so they can check with guests when they order.
We will be back again!
One of the best chinese here is scunny. A special thank you to our awesome waiter Eric. Really good service
Came for a works meal. Quite a few of us ordered egg fried rice, the rice seemed more like boiled rice with egg nothing fried about it.
For £3.90 I expected a good amount of rice but instead 3 servings were brought out in a bowl to share for 3 people. We were not happy with paying £11.70 for this bowl at all. No where did it state sharing. Individual was what was expected especially for that price.
The food was very nice however I paid just under £24 for myself not including drinks. That was £8+ for a rum and a drop of Pepsi from a normal big bottle.
I won't be going back here in a hurry for these reasons, if at all.
We walked-in on the off chance of being able to get a table.
There was a "staff do" going on but at no point did the owners or staff make us feel left out....????????
The whole restaurant was buzzin and the food and service were excellent.
Well impressed ????????????
The food is delicious, however I ordered a side of egg fried rice and prawns in garlic butter but as we were a large party they bought a bowl of rice between 4 people to share, therefore I only had 3 spoons full and about 8 prawns, so left hungry.
Went out for a meal with my friends, beautiful place, friendly and professional staff, really nice food. Highly recommended
Hands down the best restaurant around, and they do takeaways. Staff is always helpful and friendly, never had a bad meal here. A++++++
We had a wonderful night. Food excellent, staff very friendly, wasn't waiting long.for our meals highly recommended.
Place Pictures
Pearl City Info
Amenities
Service options
-
Delivery
-
Takeaway
-
Dine-in
Health and safety
-
Reservations required
-
Staff required to disinfect surfaces between visits
Accessibility
-
Wheelchair-accessible entrance
Offerings
-
Late-night food
Dining options
-
Dessert
Amenities
-
Good for kids
Atmosphere
-
Casual
Crowd
-
Groups
Planning
-
Accepts reservations
Payments
-
NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 10:00 PM |
|---|---|
| Tuesday | 02:00 AM - 10:00 PM |
| Wednesday | 02:00 AM - 10:00 PM |
| Thursday | 02:00 AM - 10:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
How to go there
Location
Places
Other Places
10. Jefferson's
13. Victoria Bar