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The Friendly Fox

+44 1633 893356
33 Caerphilly Rd, Bassaleg, Newport NP10 8LW United Kingdom of Great Britain and Northern Ireland
Open Today: 12:00 PM - 12:00 AM

Quick Facts About The Friendly Fox

The Friendly Fox place has a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment.
One of the strengths mentioned in the comments is the refurbished interior. Several customers mention that the place looks lovely and smart inside, with one person specifically mentioning the wallpaper. This indicates that the management has put effort into creating an attractive and comfortable atmosphere for their guests. Additionally, the friendly staff is repeatedly praised, indicating that the customer service is a strength of the establishment.
The food is also mentioned as a strength in some of the comments. One customer describes the food as fantastic, particularly praising the Sunday roast. Another customer specifically compliments the chef and the team for providing an amazing Sunday lunch. These positive experiences indicate that the food quality is a strength of The Friendly Fox place.
However, despite these strengths, there are also several weaknesses mentioned in the comments. One common complaint is the limited menu and poor choice of ales. One customer mentions that there were no vegetarian options available, and another mentions a limited range of beer and wine. This suggests that The Friendly Fox may not cater to a diverse range of dietary preferences and may not have a wide selection of beverages to choose from.
Another significant weakness mentioned is the slow service. Multiple comments mention the long wait times for food, with one customer stating that they spent most of the evening waiting. This slow service is seen as a major drawback for some customers, as they felt it negatively impacted their overall experience.
In addition to slow service, one customer mentions the difficulty in having a conversation due to the noise and music. They also mention that their table felt sticky, which indicates a lack of cleanliness and attention to detail. These issues can diminish the overall dining experience and may deter customers from returning.
Another weakness mentioned is the pricing. One customer states that the food was on the more expensive side, which may be seen as a negative point for some potential customers who are looking for more affordable options.
Despite these weaknesses, there are still some customers who express their intention to revisit The Friendly Fox place. These customers have had positive experiences with the food, staff, or ambiance of the establishment, indicating that there are redeeming qualities that outweigh the weaknesses for some individuals.
Overall, The Friendly Fox place has strengths in its refurbished interior, friendly staff, and delicious food. However, they also have weaknesses such as limited menu choices, poor beverage selection, slow service, noise levels, cleanliness issues, and potentially higher prices. It is important for the management to address these weaknesses in order to provide a better overall experience for their customers and ensure repeat business.


Best TL Reviews

Under new management, surprised they never changed the name, as the old management left a lot to be desired. Carrying baggage from the old friendly. Very nicely refurbished and seems a much better crowd in there now. Very poor choice of ales though. Not eaten there yet but intend to soon. I also like that dogs only allowed in beer garden.
Average food and slow service. We booked a table for 6.30pm. There was a limited menu with no vegetarian options but the staff managed to cobble together a vegan burger. Surprisingly limited range of beer and wine. The service was very slow - we spent most of the evening waiting for food. When the food finally appeared it was neither good nor bad - just acceptable. The pub is under new management so maybe these were teething issues but the management didn't appear to be too concerned. They probably think they were doing fine. Not planning another visit any time soon.
We've eaten here a few times since the pub has reopened. The food is fantastic, and the Sunday roast is the best we've had. The refurbishment is great, the place looks lovely. Friendly staff and a lovely atmosphere. We would highly recommend a visit.
Friday night dinner with teens. Easy booking. Great to see it looking smart inside- love the wallpaper. We were a party of 5. Seated at a v large square table which felt that we were all far apart and this made conversation over the noise and music difficult. Table felt sticky. Food was nice enough though on the more expensive side. May go again but choose a quieter time.
Called in on the way home. The food was outstanding. Staff great. And a great cider
They booked us in on a busy day of rugby.. Will definitely be back. Thank you all involved at the friendly fox.
My family and I have just eaten the most amazing Sunday lunch ever. Well done to chef Ben and his friendly and efficient team. We will definitely be returning.
Went today to celebrate my Nieces Birthday, such a lovely Pub, food was fabulous!! Lovely staff. Wishing you the best of luck ????????
Sunday roast was delicious!!!!! However unfortunately service was slow both in time it took to deliver courses as well as bringing out each plate for each person (took 2.5 hours to serve 3 courses and we ended up sending plates back because food got cold whilst serving ) which became difficult with 2 children under 3. They realised this and gave a 10% discount without any prompting which was a positive.

Place Pictures

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The Friendly Fox Info

Amenities

Service options
  • Outdoor seating
  • Dine-in
Health and safety
  • Staff required to disinfect surfaces between visits
Highlights
  • Bar games
  • Live music
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
Offerings
  • Alcohol
  • Beer
  • Wine
Atmosphere
  • Casual
  • Cosy
Crowd
  • Groups
Payments
  • NFC mobile payments

Today

Opening Hours

Monday 12:00 PM - 12:00 AM
Tuesday 12:00 PM - 12:00 AM
Wednesday 12:00 PM - 12:00 AM
Thursday 12:00 PM - 12:00 AM
Friday 12:00 PM - 12:00 AM
Saturday 12:00 PM - 12:00 AM
Sunday 12:00 PM - 12:00 AM

How to go there

Location