The Golden Dragon

+44 1634 865369

383 Walderslade Rd, Walderslade, Chatham ME5 9LL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Golden Dragon

The Golden Dragon place, based on the comments provided, has both strengths and weaknesses. This analysis will examine these aspects in detail.

One of the main strengths of The Golden Dragon is its reputation for serving the best food in town. Multiple comments highlight the deliciousness and quality of the food. One customer specifically mentions how they have been using this Chinese restaurant for over 30 years, highlighting the consistency in taste and the great quality. Another comment mentions that the food is always fantastic and enjoyable. This indicates that The Golden Dragon has established itself as a trusted and reliable option for Chinese cuisine.

The restaurant also receives positive feedback regarding its service. Many customers appreciate the quick service and the efficiency of the staff. One customer mentions the "infamous 'yes yes..'" response when placing an order, indicating that the staff are attentive and accommodating. Another comment mentions the great service and reasonably priced menu, further highlighting the positive experience at The Golden Dragon.

Regarding portion sizes, customers express satisfaction with the generous portions provided by the restaurant. A comment mentions a large order that was enough to feed four people and that the portions were decent-sized. This suggests that customers receive value for their money and are adequately satisfied by the amount of food provided.

However, The Golden Dragon also faces several weaknesses that need to be addressed. One comment mentions a recent decline in the quality of the meals, stating that they have become hit and miss. Another comment outlines an incident where food was not cooked properly and was swimming in oil/grease. This indicates a lack of consistency in food preparation and an overall decline in food quality. These issues can lead to customer dissatisfaction and potentially losing business if not rectified promptly.

The restaurant also faces criticism for its slow and difficult ordering process since there has been a change in front-of-house staff. One comment specifically mentions not being able to place an order as the phone was not answered. This highlights a lack of organization and efficiency in the front-of-house operations. Additionally, another comment mentions a long wait time for food and difficulties with ordering at the counter. These issues can lead to customer frustration and discourage potential customers from returning.

Furthermore, the fact that The Golden Dragon does not offer delivery service is mentioned by one customer. While this may not be a major drawback for everyone, it limits the convenience and accessibility of the restaurant for some customers who prefer home delivery.

In conclusion, The Golden Dragon has several strengths, including its reputation for serving the best food in town, its quick service, and generous portion sizes. Positive comments highlight the consistency and quality of the food, as well as the reasonable prices. However, the restaurant also faces weaknesses, such as a decline in food quality and difficulties with ordering due to changes in staff. These issues need to be addressed to maintain customer satisfaction and prevent potential loss of business. Overall, The Golden Dragon still remains a go-to Chinese restaurant for many customers in the area, despite its weaknesses.

Best TL Reviews

This does the best food in town but it's recently become difficult and slow to place an order since front of house staff has changed. We bought kebabs instead today as the phone wasn't answered. The wait for food and ordering at the counter has put us off. Hopefully this will improve soon.

Such a shame. Used to be great but sadly in last year or so meals very hit and miss.

Final straw with latest order. Food not cooked properly and swimming in oil/grease. Suspect losing business fast and aren’t keeping kitchen woks fryers hot ready to use. So cooked in luke warm oil which should have fried off.

Won’t be going back!

Can't fault it. Large order to feed 4. Food all cooked fresh and delicious. Particularly loved the noodles. Decent size portions. Asked for a large rice (wasn't on menu) and no issue. Shredded chilli beef was nice. And chicken curry had a kick. My toddler loved it.

Always a nice meal never complained at the quality of the food and for the price it’s a must

My Favorite place to get a Chinese takeaway locally

Been using this Chinese for over 30 years. Always great quality, pretty sure it's the same family running it too. Great service and reasonably priced.

Always fantastic food and very quick service! The infamous “yes yes..” when you order by phone or in shop makes all the experience!

Always enjoy the food here, lived in area for 5 years and still my go to Chinese though it doesn't deliver you can count on taste to make up for it