Quick Facts About The Goldenhill
The Goldenhill place has several strengths based on the comments provided. Firstly, it is praised for its great location with friendly staff. This is important as a welcoming and attentive staff can greatly enhance the overall dining experience. Additionally, the comment mentions a lovely menu that is reasonably priced, indicating that the restaurant offers good value for money. The quality of the food is also described as excellent, which is a strong positive point. The positive experiences of other customers who highly recommend the place further reinforce these strengths.
Another strength mentioned in the comments is the great bar with hot food and friendly staff. Having a bar in addition to the restaurant can provide more options for customers and create a lively atmosphere. The fact that the staff is described as friendly reinforces the positive experience of customers. Furthermore, the comments highlight the family atmosphere, indicating that the restaurant is suitable for different types of customers. This can be appealing to families looking for a place to dine.
The restaurant is also praised for its nicely decorated bar and the option to sit down and eat in the restaurant. A visually pleasing environment can enhance the dining experience and create a comfortable atmosphere for customers. The availability of both bar and seating in the restaurant provides customers with more choices, catering to different preferences.
The comment mentioning that the restaurant is not too busy is also a strength. This suggests that customers can enjoy a more relaxed atmosphere and have the opportunity to engage in conversations without feeling overwhelmed. This is particularly appealing for those who prefer a quieter dining experience.
However, there is one significant weakness mentioned in the comments. A customer experienced poor treatment when trying to contact the restaurant regarding a misunderstood option. The receptionist's behavior towards this customer, who was seeking help for mental health issues, was described as disrespectful and rude. This is a major concern as it reflects a lack of empathy and understanding towards customers, especially those with mental health concerns. The comment also raises issues regarding mental health services and suggests that the staff's attitude may contribute to a higher suicide rate. This is a severe criticism that needs to be addressed by the establishment.
In conclusion, The Goldenhill place has several strengths that include a great location, friendly staff, an excellent menu, and a family-friendly atmosphere. The restaurant also offers a nicely decorated bar and the option to sit down and eat in the restaurant. Additionally, the restaurant is commended for not being overly busy, allowing for a more relaxed dining experience. However, a significant weakness is highlighted regarding the treatment of a customer with mental health issues. This needs to be addressed to ensure that all customers receive the respect and understanding they deserve.
Best TL Reviews
Great local with friendly staff & a lovely menu reasonably priced quality excellent. Highly recommended.
Lovely meals, had the steak pie with veg and chips, great .????
Great bar nice and hot food Great and friendly staff
Great atmosphere family atmosphere food is great would go back soon
Nicely decorated bar with sit down eating in restaurant.
Very good.not too busy so good for a chat
Was sent an option out letter that I read wrong and tried to contact them but was too late got signed off in middle of getting help.
Tried to speak with the receptionist who is by far the worst person I've ever came across dealing with people with mental health issues.
I was spoke to and treated like rubbish.
Hung up on for asking how long my new referral will take. Finally got to speak with a member of staff who managed to sort everything so thank you Craig.
But as mental health help it's no wonder the suicide rate is so high when you have staff like this.
Very friendly and efficient staff. Food good with an extensive menu, will be back
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The Goldenhill Info
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Opening Hours
| Monday | 02:00 AM - 11:00 PM |
|---|---|
| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 12:00 PM - 12:00 AM |
| Saturday | 12:00 PM - 12:00 AM |
| Sunday | 02:00 AM - 11:00 PM |
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