The Hatch at Action Zone

+44 1333 439066

Promenade, Leven KY8 4HZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Hatch at Action Zone

The Hatch at Action Zone receives a mix of positive and negative comments, providing an opportunity to assess the strengths and weaknesses of the place.

One strength highlighted is the friendly and helpful staff. Several comments express appreciation for the staff's kindness and willingness to go the extra mile. They are described as courteous and engaging, creating a positive atmosphere for both children and parents. This is an important strength as friendly and helpful staff contribute to a more enjoyable experience for customers.

Another strength is the affordable entry price. Many comments mention that the cost of entry is reasonable and offers good value for money. This is an advantage for families on a budget and may attract more customers. Additionally, the affordable kids' meals in the cafe contribute to the overall value of the experience.

The central play area is highlighted as a positive aspect as well. This allows parents to easily keep an eye on their children while they play, ensuring their safety. This layout contributes to a more relaxed and enjoyable experience for parents, knowing that their children are within sight.

The cafe also receives positive feedback. Several comments mention the delicious food and the availability of tea and coffee for adults. The commenter also appreciates the ability to sit and enjoy a coffee while their children play. This suggests that the cafe provides a comfortable and enjoyable space for parents to relax while their children engage in play.

However, the negative comments raise some concerns and weaknesses. One issue mentioned is the lack of cleanliness and the need for an update. Several comments mention that the place feels dated and in need of a thorough cleaning. Specifically, the ball pit is described as in poor condition with ripped and old balls. Additionally, the ball cannons and machines in the ball pit area are not in working order. These maintenance issues suggest a lack of attention to detail and could potentially impact the overall experience of customers.

The issue of a faulty teddy grabbing machine also highlights a weakness in the management and customer service. The comment mentions that despite reporting the issue to an employee, no action was taken to rectify the problem. This lack of response and failure to address the issue promptly can be seen as a lack of professionalism. Additionally, the commenter expresses frustration with having to run after the employee to direct them to the front desk, further highlighting a disorganized and inefficient approach to customer service.

Despite the positive aspects mentioned, it is clear that there are some areas for improvement. The management should prioritize maintaining a clean and updated environment, especially in areas such as the ball pit. Additionally, improving customer service and responsiveness to issues, as seen with the faulty machine, is crucial in ensuring a satisfactory experience for all visitors. Taking these weaknesses into consideration and addressing them can help enhance the overall reputation and attractiveness of The Hatch at Action Zone.

Best TL Reviews

First time being here and didn't have a good impression at all but it seemed okay, not an awful lot to do for a 7 year old.

One of their teddy grabbing machines wasn't registering the money you put in it and when I said to a dude who worked here that was cleaning the machines, all he had to say was he was new here and didn't know what to do.... ????. I asked him who would know and he told me to go to the front desk. After I spoke to the women at first desk she told me to send the dude over to her and she would give him the keys.... so I felt like a damn worker there running after people to send them to the desk?!?!?! LOL. Not the customers issue that their machine does not work properly, and they never did bother to check it or put an 'out of order' sign up, so more people will probably have the same issues.

We did get our prize but I definitely won't be back here. Incompetent staff with not very good customer service. The only good thing was the nice lady who works in the cafe who made an exceptionally good latte.

Fantastic place for the kids. Staff are amazing. The Christmas party is absolutely brilliant ????. We really loved santa too.. So real looking and sounding x

Great value. Recommend the loaded dirt fries (Enough for two to share) tea and coffee £7.50. Lovely after a long walk

Good size of place for kids to run around, however action zone really would benefit from a good clean and an update. Ball pit was bare and what little balls were there were ripped and old. Only 1 out of 4 ball cannons worked when I took my boy a couple weeks ago, the 2 ball machines in the ball pit area didnt work either. Its quite dated I think but nonetheless kids seem to enjoy themselves and entry price is cheap.

Nice place, small but pretty much a good affordable place to take the little ones.

Fancied a trip out with kids they didn’t want to play on beach so stumbled on this place and they both enjoyed themselves, not to big so easy to keep an eye out for them, food simple and nice and staff all friendly so good time was had for 1st time in Leven. £11 for 2 and similar for food so thumbs up. God knows who painted the walls must have taken weeks

My 1st visit here and it was good. Place was clean and the play area is in centre of room so can always keep an eye on kids. Has a cafe kids meals were a good price. Only thing can't use card needs to be cash.

We love Action Zone. My daughter has had her last 2 birthday parties there and we are booking again this year.

Staff are always courteous and go the extra mile. The food is delicious and I love the fact I can sit and enjoy a coffee knowing my children are having fun, exercising and burning off energy in a safe environment, well when I'm not being dragged in to have a go.