The Ladybird Tearoom Ltd

+44 1259 210102

4 E Vennel, Alloa FK10 1ED United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Ladybird Tearoom Ltd

The Ladybird Tearoom Ltd is a cafe that has received both positive and negative feedback from customers. In order to analyze its strengths and weaknesses, the comments provided will be taken into consideration.

Starting with the strengths, the cafe is described as a "nice quirky cafe" with a friendly and helpful staff. This indicates that the atmosphere of the cafe is pleasant and welcoming, which is important for attracting and retaining customers. Additionally, the owner is praised as being "absolutely amazing," indicating that she plays a positive role in the operation of the cafe. The fact that she personally created an awesome omelette off the menu shows her willingness to cater to customer preferences and go above and beyond expectations. Furthermore, the food is described as great, and specifically, the afternoon tea is mentioned to have a great selection of freshly made sandwiches, savories, cakes, pastries, and scones. This implies that the quality of the food is high and enjoyed by customers. Another strength mentioned is the presence of a free car park adjacent to the cafe, which adds convenience for customers.

Moving on to the weaknesses, a significant complaint is made about the behavior of the staff towards children. The comment states that the behavior towards children is "absolutely despicable" and that the response once called out was "horrendous." This suggests that the cafe may have a problem when it comes to customer service, particularly in dealing with children. It is mentioned that most businesses would try to rectify such issues, but the person felt that the response from the cafe was defensive and unpleasant. This negativity towards children may result in a loss of customers who prioritize a family-friendly environment. Additionally, the comment highlights that the person would rather eat leftovers than pay for the behavior exhibited by the cafe, which indicates a strong aversion to the cafe as a result of this experience.

Another complaint revolves around the alleged rudeness of the owner towards staff. The comment states that the owner was heard being rude to staff during a visit. This is problematic as it not only creates a negative work environment but can also impact the overall customer experience. If staff members are not treated with respect, it can lead to lower morale and consequently affect the quality of service provided.

In terms of overall positive elements, multiple comments express satisfaction with the service and quality of food, particularly in relation to the afternoon tea and French toast. These positive experiences indicate that the cafe is capable of delivering excellent food and service to its customers.

In conclusion, The Ladybird Tearoom Ltd has several strengths including a pleasant atmosphere, friendly and helpful staff, and great food. However, it also has weaknesses in terms of alleged unpleasant behavior towards children and rudeness from the owner towards staff. Addressing these issues and prioritizing customer service and staff management could help to improve the overall customer experience and reputation of the cafe.

Best TL Reviews

Nice qurky cafe. The owner is absolutely amazing. She created an awesome omelette off the menu. The staff is wonderful and the food is great.

Rated a 4.7 star and yet absolutely despicable behaviour towards children coming in for food! And the response once being called out is horrendous most buisnesses would try rectify the problem and yet whomever is in charge of dealing with online reports went on the defensive like a 16 year old child being insulted!!! From what i have seen i would rather eat leftovers than pay a so called buisness for this type of behaviour.

Lovely cafe with great food and friendly and helpful staff. Would definitely recommend a visit

A group of four of us had a really good afternoon tea here. Lots of lovely fresh sandwiches, cakes, scones and quite a few sweet and savoury extras. Service was superb and very friendly. There is also a free car park adjacent to here which is very handy. We will definitely return here.

Alison the owner of the place is very arrogant, I heard her being quite rude to her staff at our visit.

Will not return because of the owner, everything else was just average.

Had afternoon tea here with three other people. Very friendly, helpful staff. Choice of drinks were offered. Great selection of freshly made sandwiches, savouries, cakes, pastries and jam and cream scones. All delicious, would highly recommend!

1st time won't be the last time. Thoroughly enjoyed what we had

Came here yesterday with a few friends and had the French toast, bacon and maple syrup...it was absolutely perfect, some if the best French toast I've tried. The staff were wonderful too. Will be back again and again and again!