The New Towers Indian Restaurant and Bar

+44 1256 350553

The Viables Craft Centre, 19 The Harrow Way, Basingstoke RG22 4BJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The New Towers Indian Restaurant and Bar

Based on the comments provided, The New Towers Indian Restaurant and Bar has both strengths and weaknesses.

One of the strengths mentioned by multiple reviewers is the delicious food. Many customers have enjoyed their meals and praised the taste and quality of the food. This indicates that the restaurant has the capability to create flavorful dishes that satisfy the taste buds of its customers.

Additionally, the staff at The New Towers Indian Restaurant and Bar is often described as friendly and welcoming. This is another strength of the establishment, as good customer service can greatly enhance the dining experience. A friendly and attentive staff can make customers feel valued and ensure that their needs are met.

Several reviewers also appreciate the option of takeaways from the restaurant. This suggests that the takeaway service provided by The New Towers Indian Restaurant and Bar is successful and well-regarded. Offering takeaways can expand the customer base and provide convenience for those who prefer to enjoy Indian cuisine in the comfort of their own homes.

However, there are also weaknesses mentioned in the comments. One recurring complaint is the slow service. Customers have expressed frustration at the amount of time it takes to receive their orders or get attention from the staff. Slow service can lead to a negative dining experience and deter customers from returning.

Another weakness pointed out by a reviewer is the mismatched plates and cutlery. This indicates a lack of attention to detail and an overall lack of care in the presentation of the food. Mismatched plates and cutlery can give the impression of a disorganized and unprofessional establishment.

The use of shop-bought plastic brand pots for salt and pepper is also highlighted as a weakness. This suggests a lack of attention to detail and a failure to invest in proper tableware. Using cheap and disposable containers for condiments can create a negative perception of the restaurant's overall quality.

Furthermore, it is mentioned that the restaurant seems to cater mostly for takeaways now. This can be seen as a weakness, as it suggests a shift in focus away from providing a high-quality dining experience. It could mean that the restaurant is prioritizing takeaways over dine-in customers, which may result in a decline in the overall dining experience.

Lastly, there is a comment about the place going downhill. While the specific reasons for this decline are not mentioned, it suggests that there may be other areas where the restaurant is lacking or failing to meet customer expectations.

In conclusion, The New Towers Indian Restaurant and Bar has strengths in the form of delicious food and friendly staff. However, there are weaknesses in the areas of slow service, mismatched plates and cutlery, the use of cheap condiment containers, and a perceived shift towards prioritizing takeaways over dine-in customers. These weaknesses can have a negative impact on the overall dining experience and need to be addressed in order for the restaurant to regain its reputation as the "place to go".

Best TL Reviews

Come back Ron ' so sad to see the place has gone down hill' very slow service ,mismatched plates and cutlery ' salt and pepper in shop brought plastic brand pots ,needs a lot of love and care seems to cater for takeaways mostly now , use to be the place to go ,not now ????

I am local to the Towers Indian takeaway and have always found it to be a good choice. There have been some changes made in the last couple of years and the food is of great taste and quality . The staff are friendly and very welcoming. There are many other Indian takeaways nearby but I readily choose the Towers as I know I will get a good freshly made meal for my family.

Delicious food.lovely staff really enjoyed the evening

Food was ok, nice friendly staff. Very basic and run down inside.

Such a good food really apriciative … nice and friendly staff

The restaurant is always good... and the 'Takeaways' are terrific!

I have always enjoyed the great food and the helpful friendliness of all the staff. Just for once. last night I thought I would try a takeaway. WOW! Both my wife and I thoroughly enjoyed our meals.

I've been here lots of times but really wasn't impressed when we went this week, such a shame. The curry was all sauce, hardly any meat and I'm sure the meat they

had used was poor quality/frozen. The other food was OK

The other food was

Not Basingstokes best. Slow service and only OK food.