The Old Mill

+44 1442 974545

London Rd, Berkhamsted HP4 2NB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Old Mill

The Old Mill place has received a range of comments, both positive and negative. In order to analyze the strengths and weaknesses of the establishment, we will examine each comment individually and identify common themes.

Firstly, there are several comments praising the quality of the food at The Old Mill place. Customers describe the cuisine as amazing, delicious, authentic, and of the highest quality. This indicates that the restaurant excels in its gastronomy and uses fresh ingredients to create innovative and tasty dishes. The fact that the owner makes his own cured meats is also mentioned as a positive aspect. This suggests that the establishment offers a unique and personalized dining experience, which can be an attractive factor for customers seeking something special.

Additionally, the friendly and warm welcome received by the owner is mentioned in several comments. This highlights the importance of good customer service and hospitality in creating a positive dining experience. The fact that the owner makes customers feel at home and even allows them to help themselves to more bread demonstrates a personal touch that can contribute to customer satisfaction and loyalty.

Another strength mentioned is the dog-friendly policy of The Old Mill place. This indicates that the establishment is accommodating to a wider range of customers, including those who wish to dine with their furry friends. Being dog-friendly can be a unique selling point that sets the restaurant apart from others in the area.

On the other hand, there are also negative comments that raise concerns about the service received at The Old Mill place. One customer mentions a long wait time for drinks and starters, as well as rude dismissiveness from the waitress when the issue was brought up. Additionally, there are complaints about the poor quality of the mains, with descriptions of dry burger buns, overcooked and poorly seasoned burger meat, and overly salty pizza and pork. The negative interaction with the manager, who showed disappointment and did not address complaints, further contributes to the negative perception of the establishment.

In terms of ambiance, there are positive comments about the interior and atmosphere of The Old Mill place, with references to it being a lovely gastro pub and having a warm atmosphere. However, there is also a comment describing the atmosphere as dull, which may indicate a lack of consistency in creating an engaging and enjoyable environment for customers.

The presence of house cats is mentioned positively in one comment, indicating an unique and charming aspect of the establishment. This suggests that The Old Mill place may have additional features and attractions that can enhance the overall dining experience for customers.

Overall, the strengths of The Old Mill place lie in its amazing and innovative food, use of fresh ingredients, friendly and warm welcome from the owner, and dog-friendly policy. However, weaknesses include concerns about the service, poor quality of some dishes, dull atmosphere, and negative interactions with the manager. Addressing these weaknesses could help improve the overall dining experience and reputation of The Old Mill place.

Best TL Reviews

Lovely gastro pub with amazing food! We were pleasantly surprised by the variety, the innovative cuisine and quality of fresh ingredients. Friendly and warm welcome by the owner. Wonderful, will come back and strongly recommend

Had a fab meal here tonight. The staff were so nice. Food was delicious. Lovely stop in ten courtyard watching the yellow wag tail birds nesting. Dog friendly too.

I cannot rate Margos any higher, have been twice now and it is the only place ill happily spend my money out to eat. Working in the restraunt industry myself I understand the care and time that has gone into preparing the food and it is of the highest quality, have recommended to friends and family. This place is the real deal. Thankyou.

Excellent restaurant. The owner is a really friendly Maltese guy who makes you feel right at home. Even said I could help myself to cut some more bread. The food is amazing. He makes his own cured meats which were amazing too. Great space. The meal portions were big too, so bring an appetite. I couldn’t recommend this place enough. Must go here.

I felt a little concerned as there is obviously a massive change going on. But how great the service was, friendly staff, food was great quality. Pleasant evening made better by the experience. Good luck as you guys go forward with your plans.

Authentic place, good interior, delicious food????????

A very big minus is staff - we spent about an hour there and they asked at least 3 times if everything okay - it’s a bit annoying. But when we asked for a slice of bread they forgot to bring it, also my pasta was collected before I could finished it without asking????????‍♀️

Not a place to come over again. Cannot recommend

We had a great experience! The attentive staff contributes to a warm atmosphere, the food is authentically Italian, the pizza was delicious. Worthy note, we visited on a quiet week evening, and it has been lovely to meet the house cats. We will return again.

Where do I even begin…

Unfortunately I have nothing other than negative and disappointing feedback. A large group of us went for lunch at the Mill and ordered 2 sharing platters of meat to start and separate dishes for main course. Due to there being a large group of us we were sat in the hallway next to a dirty popcorn machine and a candy floss maker.

Right from the get go the service was applauding, it took us 30 minutes to receive our drinks and an hour and 10 minutes to receive our cold meat starters. By which point we had all finished our first round of drinks. We had mentioned to the waitress at this point our starters had taken a long time to arrive and rather than being apologetic she rudely dismissed us and told us that wasn’t the case. We then received our mains another 40 minutes after the starters and quite honestly they were shocking, not one of us was happy with our mains. The homemade burger buns were drier than the Sahara desert, the burger meat was over cooked and poorly seasoned, the pizza and the pork were saltier than I am writing this review. After eating we asked to speak with the manager who was also one of the chefs. He began to inform us that he was extremely disappointed in us for not liking his food and didn’t care for our complaints. After this the waitress called one us a liar twice! Once the manager had finished telling us about how upset he was with us he walked off and refused to listen to the rest of our complaints. We asked if they would be happy to come to some arrangement on the bill and they were having none of it.

Overall the service was awful, the staff were rude, the food was poor and atmosphere dull. 100% do not recommend unless you enjoy a ruined meal.