Quick Facts About The Waterside Hotel
The Waterside Hotel, based on the comments provided, has both strengths and weaknesses. In terms of strengths, the service at the hotel is generally good, with polite and helpful staff. Additionally, there is a large car park available for guests, providing convenience and ease of access.
The hotel also offers a variety of food and drink options. Some customers have found the food to be enjoyable, with comments praising specific dishes such as the katsu curry. The staff are noted to be friendly and efficient, ensuring that customers are satisfied with their meals and offering prompt service.
Another strength highlighted by customers is the cleanliness and comfort of the rooms. Many guests find the rooms to be immaculate and appreciate the helpfulness of the staff. The hotel also provides a good breakfast, with positive feedback specifically mentioned about the Breakfast with Santa event.
However, the hotel does have some weaknesses that need to be addressed. One recurring issue is the lack of attention to detail in terms of the drink choices. Customers have mentioned that the ale choices were limited, with some options not being available. Additionally, the app choices for drinks did not match what was actually available at the bar. These issues suggest that there may be a lack of communication or coordination between the kitchen and the bar.
Food consistency is another concern. Several customers noted that their orders for Sunday roasts were incorrect, with some missing key components like Yorkshire pudding or roast potatoes. While these issues were eventually resolved, it detracted from the overall dining experience. One customer specifically mentioned that generic items on the menu, like Yorkshire pudding and roast potatoes during Sunday lunch, should be consistently available.
There are also concerns about the condition of the hotel. One customer mentioned that all of the chairs were ripped and tired, indicating a need for investment and refurbishment. Another customer mentioned that the decor is dated, although they acknowledged that the service and friendliness of staff made up for it.
In terms of accessibility, one customer suggested that the hotel could be more disabled-friendly by having walk-in showers in some of the rooms. This suggests a potential area for improvement to cater to a wider range of guests.
Overall, The Waterside Hotel has several strengths, including good service, friendly staff, a large car park, and comfortable rooms. However, there are also notable weaknesses, such as inconsistencies in drink options and food, as well as issues with the condition of the hotel. Addressing these weaknesses could greatly enhance the overall experience for guests, and encourage them to return in the future.
Best TL Reviews
Service was good. Ale choice was low as two out of four were off. The app choices didn't match what was on the pump.
Six of us ordered roasts. Two orders came wrong. One had no Yorkshire pudding and the other had no roast potatoes.
Sunday roast.
No Yorkshire and no roast potatoes? Not great for generic on menu items during Sunday lunch time
Yorkshire came later after a query.
Potatoes had a hot drink comp.
Large car park.
Would I go again? Sorry, no. Polite and helpful staff but all of the chairs were ripped and tired, and it just needs some money putting into it, and also they need to serve the right stuff on a Sunday.
Gave this place a four star review about 9 month ago but after Sunday experience have down graded to a 2. Book for a birthday meal which was good but wasn't told there was a time limit on the table when we arrived nor on the booking confirmation email. Around 2hrs we was told there is another booking for the table as we ain't finished thought this was a bit out of order, after being told this the waitress came back a minute later with the bill and was asked how you want to pay basically being told you need to leave the table we had just ordered coffee. Was having a good time til this point and would have stayed longer but will go somewhere else next time. The girls attitude with the bill wasn't great at all but the previous waitress who served the food was great.
Had a quick bite to eat in the restaurant last night, the katsu curry was great and the food arrived quickly. The staff were very friendly and made sure to check we were happy with our food. I’ll be honest wasn’t expecting anything amazing but i was very pleasantly surprised!
Just had a meal and drinks. Food was fine , normal pub menu. Service was good and the staff were friendly and efficient. Although the restaurant was very busy and there was a slight delay on being able to order, once we did ,food arrived quickly.
Rooms are great, the bathroom could be so much better if the front was bleached, it puts you off having a shower. Other than that the bedroom is nice and clean with modern decor
Rooms were immaculate and staff are very helpful. Decor is a bit dated, however service and friendliness of staff make up for that. Great breakfast.
Felt compelled to write a review. Been to The Waterside for Breakfast with Santa this morning (23/12). The staff have the patience of saints, it can't have been easy with lots of children running around. The breakfast was also really good which helps! Thank you.
While the rooms are comfortable I would suggest the hotel be more disabled friendly by having walk in showers in some of the rooms
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