Top Nail

+1 601-981-9391

4441 N State St, Jackson, MS 39206 United States of America

Open Today: -

Quick Facts About Top Nail

Top Nail place is a nail salon that appears to have a number of significant weaknesses based on the comments provided. These weaknesses include poor customer service, rude and disrespectful staff, lack of attention to detail in the nail services provided, unpleasant atmosphere and physical conditions of the salon, inconsistent and unsatisfactory results, and unprofessional management.

One of the most commonly mentioned weaknesses of Top Nail place is the poor customer service. Multiple commenters mentioned rude and disrespectful behavior from the staff, including instances of arguing and domestic disputes among employees. This creates an uncomfortable atmosphere for customers and reflects poorly on the professionalism of the salon. Additionally, one commenter mentioned that the manager and his son were both unprofessional and quick to get an attitude with customers. This indicates a lack of focus on providing satisfactory customer experiences.

Another weakness mentioned by several commenters is the lack of attention to detail in the nail services provided. Commenters reported issues such as cuticles being butchered, nails being cut unevenly with sharp corners, and polish being applied poorly with excess polish on fingers. This lack of attention to detail suggests a lack of skill and training among the staff, which is likely to result in unsatisfactory nail services for customers.

The atmosphere and physical conditions of the salon were also mentioned as weaknesses. One commenter mentioned that the salon smelled stale and needed to be updated physically. This can contribute to an overall unpleasant experience for customers and may deter them from returning to the salon.

Inconsistent and unsatisfactory results were a common complaint among commenters. One commenter mentioned that they had visited the salon multiple times, but had negative experiences each time. Another commenter mentioned that their nails came off within just a few days of getting a full set, despite not engaging in any extra activities that would cause the nails to come off. These inconsistencies in the quality and longevity of the services provided suggest a lack of consistency and quality control within the salon.

The unprofessional behavior of the management, specifically the owner and manager, was also mentioned as a weakness. One commenter mentioned that the owner had a nasty attitude when confronted about nail issues, while another commenter mentioned that the manager was rude and unhelpful when addressing a polish color issue. These behaviors from management reflect poorly on the overall professionalism and customer-focused approach of the salon.

Based on the comments provided, it is clear that Top Nail place has several significant weaknesses that should be addressed. These weaknesses include poor customer service, rude and disrespectful staff, lack of attention to detail in nail services, unpleasant atmosphere and physical conditions of the salon, inconsistent and unsatisfactory results, and unprofessional management. By addressing these weaknesses, Top Nail place may be able to improve its reputation and attract more satisfied customers.

Best TL Reviews

NEGATIVE STARS. I really wanted to give this nail salon a shot because of its convenience and price. I have been to this shop 4-5 times but not any more! Customer service IS POOR. I wholeheartedly believe that one of the workers has anger issues and is very rude. Last visit, the staff got into a domestic dispute (arguing with each other very loudly). The lady doing my nails was crying due to the hurtful words from her husband/coworker. Very uncomfortable atmosphere, but she finished the service. Today, I came back for a fill in. The man doing my nails misinterpreted how I wanted my nails (color and design). When I saw his mistake, I was not upset. I just wanted him to fix it . When I explained this to him, he got angry and said I didn't need to come back to his chair anymore. I told him to stop the service because that was a rude statement. It seemed he was frustrated over a minor inconvenience. As a paying customer, I don't deserve that treatment. and was willing to walk out. The lady from last time finished my service but I WILL NOT COME BACK AND WOULD NOT RECOMMEND.

The pedicure was pleasant even if the employees were very impersonable. I was visiting Jackson and was told that they do great work here. The salon smells stale and needs to be updated physically.

My manicure was a harrowing experience. She butchered my cuticles and didn’t bother to smooth my nail bed from previous acrylic removal. Polish was all over my fingers. I tried to wear the polish but it looked so bad due to my nail bed not being manicured. My nails were cut unevenly and had sharp corners. I had to ask that it be removed before I left. Instead of it being removed completely and my nail beds buffed to shine, I was told to wash my hands and that it would come off????????‍♀️

They had the nerve to charge me for this!

HORRIBLE NAIL SALON!! If I can give this place zero stars I would. I came to get an acrylic full set and design and they charged me $70 just for three of my nails to come off in three days!!! Literally!!!! I didn’t get anything extra.

I only got one color and some curvy lines on my nails and the price was $70 ! I am very upset and mad I wasted $70 on nails when they are easy to come off. I haven’t done any extra using of my hands since I just got my nails done but somehow the nails still came off. Please do not go here at all .

I FREAKING LOVE THIS PLACE. I AM THE MOST PICKY WHEN IT COMES TO MY NAILS AND I WAS GONNA WAIT TO GO HOME AND GET THEM DONE BUT IM GLAD I DIDNT BECAUSE IM IN LOVE WITH THIS SET ! & I got in an accident so my toe nail kinda gets ingrown sometimes on the side she took care of it no problem! No pain ! They treated me amazing! Even tho they had to work past close to perfect me ???????? A+ babies !

The owner Theresa had a nasty attitude once u tell her your nails not right. I used to love going here but her atttitude is not about to get my money. Go to pro nails were there attitude is nicer, its on nrth side drive by food depot.

My 1st and last time coming to this establishment. The MANAGER Hollywood is very rude, will loudly talk over customers, and doesn't offer the correct solutions to the issue. I paid for the "new" gel/mood changing colors, which was $10 extra, after 2-3 days of the polish remaining the same color, this was the issue that was presented to the manager and all he could offer was to take off my polish and give me my $10 back. So basically I'd still be unsatisfied because I'd leave with no polish on my nails. I suggested he keep the $10 and he give me the polish I was originally supposed to obtain 3days ago. This was an ongoing discussion with him and he was rude and wasn't trying to offer a reasonable solution. The simple solution would be been simply to change the polish. I would not recommend anyone of color because he suggested that my color had something to do with it. This is coming from the manager. He is a poor piss excuse of a manager, no problems with the other employees. Don't spend ur hard earned money here, I will not be back !

The youngest son did my spa pedicure and was very disrespectful when he started to scrub the dead skin off.. as if he doesn’t know it’s going to get everywhere. When I asked if he could not comment on how “bad” my feet were (mind you I get a pedicure every Friday so they weren’t bad), he started to rush and wouldn’t fix the polish he messed up on all of my toes!!

The manager of this salon is so unprofessional & rude! I have never inquired about a discount or stated that I did not want to pay for my services but he is quick to get an attitude with you for something that they have done wrong. His son also! I had to remind him that I requested a certain color & he gave me another color that I did not request. When people spending their money that they work hard for they want the best service with no smart remarks to go with it!