Quick Facts About Tranquility Nails & Spa
Tranquility Nails & Spa has both strengths and weaknesses based on the comments provided.
Starting with the strengths, the first comment mentions that the inside of the spa is beautiful and clean. This suggests that the ambiance and cleanliness of the establishment are positive aspects. Additionally, one customer praises the durability of the nail services, mentioning that their nails lasted 3-4 weeks without any issues. This indicates that the quality of the nail treatments provided by Tranquility Nails & Spa may be superior to other places in the area. Another strength mentioned is the professionalism and accommodation of the staff. One customer specifically mentions the staff being amazing and the salon being very professional. This suggests that the customer service and professionalism of the employees are commendable. Lastly, a customer from Florida mentions that they appreciated the accommodating nature of the salon, especially when they brought their patient along to get their feet done. This indicates that Tranquility Nails & Spa is accommodating to their customers' needs and provides a respectful environment.
However, there are also weaknesses mentioned in the comments. One customer expressed dissatisfaction with the service they received. They mention that the manicurist appeared to be rushing and did a poor job, leading to weak nails. Additionally, this customer was quoted a different price than what they were ultimately charged, suggesting a lack of transparency in pricing. Another customer had a negative experience with the "gel" polish. They paid extra for this service, but the polish only lasted one day before coming off. When the customer asked for a gift card or appointment to have it fixed, they were refused and told they had to wait for an opening. This lack of customer service and refusal to rectify the issue can be seen as a weakness. Another customer cited issues with time management and pricing inconsistencies. They made an appointment and specifically mentioned they couldn't wait due to the weather, but their appointment was delayed. Additionally, the customer was quoted a higher price than what they were expecting for their fill and gel service. This shows a lack of organization and communication within the salon. Lastly, there was a complaint about the customer service when a customer brought their own polish and top coat, which ended up breaking. The salon still charged the customer for the service, even though they didn't receive the desired outcome. This suggests a lack of understanding and empathy towards the customer's situation.
In conclusion, Tranquility Nails & Spa has some strengths such as a beautiful and clean interior, long-lasting nail services, and accommodating staff. However, there are also weaknesses such as rushed and poor service, transparency issues with pricing, lack of customer service in rectifying issues, time management problems, and unsatisfactory outcomes. It is important for potential customers to consider these strengths and weaknesses before deciding whether to visit Tranquility Nails & Spa.
Best TL Reviews
The outside of this place is deceiving. The inside is beautiful and clean. I needed to remove gel polish of my nails and get a plain manicure with a clear coat. My nails were weak after having gel polish done twice. I was told the manicure would be $15. I felt the manicurist was rushing and not doing a good job. After everything was done and a poorly applied clear coat, the man told me $20. I still tipped him $5. Figured lesson learned. My main objective was to get the gel off and it was done. I don’t plan to go back there again because the service was poor quality and the fee changed after the work was done.
Took two of my young daughters as a special Christmas gift. Paid the extra $ for the “gel” polish which is supposed to stay on longer. One day later gave them a bath, the polish was gone! I called to ask for a gift card to have her come back at a later time, they refused and said they couldn’t even give me an appointment! Asked me to return with her and we would have to wait for an opening to have it fixed. She’s 5, and was extremely disappointed. My total bill including tips for two mani and pedis for two girls ages 4 and 5 was $180
Soo i couldnt be more pleased with this place you might pay alittle more then other places BUT DEFF WORTH IT. I'm really ruff on my hands, im cleaning in water an banging them around they were always falling off. I was going to other places in the Area an just wasting money. I always lost 1 or 2 nails or broke them in a week. NOPE" not here they last 3-4weeks without coming off no issues at all. Highly recommend this place!! Love not wasting 50-60$ every 2weeks or so and being able to still have nice nails when im ready to fill????
I was hesitant about coming to this salon based on their ratings in comparison to other salons in the area. I now understand why it is what it is. Don't waste your time. I made an appointment and specifically told them I could not wait due to the weather and having a long drive out of town. She said she understood and they could get me in at 1215. I got there on time and they didn't even begin to take me until 1240. I asked if they could do a specific nail when I walked in and was told it wouldn't be exact, but they could do it. I sit down and suddenly they can't do it. Fine. I then asked for a simple ombre with glitter, and she was going back and forth with another tech before saying again she could do it, but it wouldn't be exact. Okay, fine, let's try it, then stops to tell me it will be 55 for the fill and another 20 for the gel. Why? My fills are 35. I walked out. Already felt my time was wasted and wasn't going to pay extra when they weren't even confident in their ability to do what I wanted. Go to new style salon up the road. They will get you in at your appointment time and actually know what they are doing.
I’m from Florida & I’m here in New York for work. Tranquility Nails & Spa is a very professional establishment. All of their staff are amazing, especially my girl Maria. I loved that they’re so accommodating. I bring my patient with me sometimes to get his feet done and Mariea and Janice make sure we both are well taken care of with the utmost care and respect.
I have been having my nails and feet done for many years at Tranquility.
The staff is professional,and accommodating..They are a clean facility,and greet you anytime you enter..
Extremely hard working business,and if you're in a hurry,schedule an appointment ahead..I do that every time I am in need of a pedicure,or gel fill...
Give them a try❤️
Sue Prendergast
I brought my own polish and top coat. I just purchased it same day. The nail tech dropped and both broke. He then came over with a color palate and I said just forget it no polish. They wanted to charge me 25 $$$AND THEY BROKE MY POLISH 11.98 AND TOP COAT 7 . I Said I lost all my polish then still charged me 15 $ for nothing. Worst customer service ever. !! They should have charged me nothing especially after I had to wait 15 minutes in the water .
Complained about my nails being done by another salon. (Received a gift certificate for this place) insisted I should have a new set of nails, after I said they were new 3 weeks ago. Then told me she would have to charge me 60.00 to "fix" them ????♀️????♀️. I said fine, I did need 3 new nails. Which ended up being shorter than my others, miss shaped and crooked. Another customer was waiting so I was told I was only getting 1 coat of polish because it was too thick! When I presented the gift certificate she told me I had to pay a fee because it was purchased with a credit card! Never again ????
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Tranquility Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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