Umbertos

+44 1708 475218

195 High St, Hornchurch RM11 3XT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Umbertos

Umberto's place seems to have several strengths based on the comments provided. First and foremost, the staff is highly praised for their attentiveness and warm hospitality. Customers mention feeling welcomed and valued from the moment they entered the restaurant, with the staff going above and beyond to accommodate their needs and preferences. This level of personalized service contributes to creating a positive and pleasant dining experience.

Furthermore, the quality of the food is consistently praised by customers. The menu is described as having a good selection, with great portion sizes and well-cooked dishes. Customers appreciate the attention to detail in the cooking process and the evident skill and love put into every meal. The use of high-quality ingredients is also mentioned, which further contributes to the overall excellence of the food.

Another strength highlighted is the atmosphere of the restaurant. Customers mention a sense of warmth and feeling like part of a family when dining at Umberto's place. The presence of regular customers and the staff's interactions with them create a friendly and welcoming ambiance. This atmosphere adds to the overall enjoyment of the dining experience and encourages customers to return and potentially become regulars themselves.

The ability of the restaurant to accommodate special requests and provide flexibility in menu options is also mentioned as a strength. Customers appreciate the willingness of the staff to customize meals to suit individual preferences, such as in the case of a 4-year-old choosing macaroni cheese. This flexibility and willingness to go the extra mile for customers contribute to the overall positive experience at Umberto's place.

Based on the comments provided, it is evident that Umberto's place has created a strong reputation for itself in terms of exceptional service, high-quality food, and a welcoming atmosphere. These strengths contribute to customer satisfaction and loyalty, as evidenced by the customers' intentions to return and become regular visitors. Umberto's place seems to have a strong foundation for success in the restaurant industry.

However, it is also important to acknowledge that the comments provided are overwhelmingly positive, which may indicate a lack of diverse perspectives and potential weaknesses. Gathering a more extensive range of customer reviews would provide a more comprehensive understanding of the restaurant's strengths and weaknesses. Additionally, analyzing factors such as pricing, location, and potential areas for improvement, such as menu variety, could further evaluate the restaurant's overall performance.

Best TL Reviews

Astounding! I have not been to a restaurant like this in years. We felt the love and warmth from all the staff the minute we walked through the door. They knew the menu inside out, full description of how they cooked it, and very obliging.

The food was spectacular, and what was a casual lunch turned into a feast. We didn't want to leave! Highly recommend this beautiful family restaurant in Hornchurch where they don't hassle you out the door.

We will definitely be back. Thank you!!

A really quality Italian restaurant that I would thoroughly recommend.

I thought that the food was really good, well cooked and with great portion sizes. There was a good selection of specials as well as the normal menu and the pricing was also decent.

The staff were very attentive and welcoming, and the atmosphere was great- clearly lots of regulars and the staff chatting to several of them. We will definitely return and hopefully be regulars here too!

Absolutely faultless!!! Managed to grab a last minute booking earlier today (Mother's Day) and what a result. From the moment we entered the place it was obvious that this was not your run-of-the-mill restaurant. The owner recognised my mum right away for a start, remembered her name and her order - considering she had only ever been there once before and that was a good month ago, this is nothing short of remarkable! The menu was good at first glance but lacked pizzazz...Well that was soon remedied by the specials board. The owner went through each item with us explaining the different flavours and techniques being used for each dish. I heard him repeat this process for every set of guests that arrived and each time he read it with the passion and patience as it was the first! Again, remarkable.

Now, on to the food...OK so I don't say this lightly, I believe this is the best food I've ever eaten. The quality of the ingredients is obvious and the skill and love that the chef puts in is highly evident in every meal. There is no kids menu per se so this was a potential problem for me with a 4 year old. However, I was assured that whatever he wanted, they could do for him. They were happy to make any variation on any of the meals on the menu, or one of his choice. He ended up choosing macaroni cheese (which is not on the menu!) and it was lovely. They supplied him with a kids portion of garlic bread and cheese too.

I could not decide between the garlic mushrooms or the sticky ribs for starters so I requested half-half which the restaurant were more than happy to accommodate. The mushrooms!!! Oh the mushrooms. Sooooooo good. I want more. And more! The ribs were divine too. I followed this with a parmigiana which was so tasty too. Finished it off with panettone (bread and butter pudding style) and that was me done. I left there absolutely stuffed but so so SO happy.

The staff make it a pleasure to be in the restaurant. The place is clean and quaint. Service awesome and the food is absolutely impeccable. Outstanding. I will DEFINITELY be back!

Thank you to the Umberto's team. The difference between a family-run restaurant and a chain has never been so obvious to me. No request was too much trouble. So grateful!

Had an amazing meal here, the waiters we so attentive and went through the menu explaining all the meals and what they have, even showed a plate with the fresh fish used!

The food was exquisite!

Definitely will be returning!

We haven't been there for a while because of travelling, but the food was excellent as usual. The choices on the menu were awesome, with so much to choose from. The service was also of a very high standard as always. We highly recommend Umbertos for quality food and top service.

We have visited family and dined at this lovely quaint but well run restaurant a few times now. You get exceptional service along with a major choice of specials board intricately explained and beautifully cooked food. I highly recommended this experience, I can’t wait to return!

Good food, friendly staff. The whole was the great experience.

Very attentive staff, great food, great wine.

Had spicy crayfish cocktail starter & lamb cutlets for main. Beautiful.

Between the eleven of us not one moan or complaint.