Us Nail

+1 314-842-7771

5452 Southfield Center, St. Louis, MO 63123 United States of America

Open Today: -

Quick Facts About Us Nail

Us Nail Place, as described by the comments, has both strengths and weaknesses. To provide an analysis, let's start with the strengths.

One of the strengths mentioned by a customer is that the environment at Us Nail Place is clean. This is crucial for any nail salon, as customers expect a hygienic and sanitary environment to ensure their safety and well-being. A clean salon helps prevent the spread of infections or diseases and provides a pleasant atmosphere for customers.

Another strength highlighted in the comments is the professionalism and friendliness of the staff. A customer mentioned that the staff was professional and nice, creating a positive experience. Friendly staff members can make customers feel welcomed and valued, contributing to their overall satisfaction with the salon.

Additionally, the prices at Us Nail Place were praised by a customer, who found them amazing. Affordable pricing can be an attractive aspect for customers, especially those looking for quality services at reasonable rates. Offering competitive or discounted prices can help attract and retain customers, providing an advantage over competitors.

Moving on to the weaknesses of Us Nail Place, hygiene stands out as a major concern. Multiple comments mentioned unsanitary practices, such as reusing tools without proper cleaning and not using lining for pedicure tubs. These unsanitary practices put customers at risk of infections and can undermine the reputation of the salon. Addressing these concerns and implementing strict hygiene protocols are crucial steps for improvement.

Customer service is another weakness highlighted in the comments. Rude and physically insensitive behavior from a technician, as well as rushing through services to accommodate more customers, are significant weaknesses. Such behaviors are detrimental to the customer experience, causing dissatisfaction and potentially leading to customer loss. Focusing on improving customer service skills, training staff members, and ensuring that customers receive dedicated attention and care can help address this weakness.

Inconsistency in service quality is another weakness mentioned by a customer. While some customers had positive experiences, others expressed dissatisfaction with the quality of their services. The inconsistency in delivering satisfactory results, such as poor nail painting, can erode customer trust and loyalty. Providing consistent and high-quality services should be prioritized to enhance customer satisfaction and maintain a positive reputation.

Furthermore, there were instances of up-charging without a valid reason, which can be seen as a weakness. Customers expect transparency and fairness when it comes to pricing, and unexpected additional charges can lead to negative perceptions and customer dissatisfaction. Implementing clear and fair pricing policies will help in building trust with customers.

Lastly, negative reviews over several years indicate a pattern of bad service, which is another weakness. Consistently receiving negative feedback is a clear indication of underlying issues within the salon. It is essential for Us Nail Place to address these underlying problems, such as staff training, quality control, and management, to improve their overall service and customer satisfaction.

In conclusion, Us Nail Place has strengths in terms of cleanliness, friendly staff, and affordable prices. However, weaknesses in hygiene practices, customer service, service quality consistency, pricing transparency, and negative reviews need to be addressed. By focusing on these weaknesses and implementing necessary improvements, Us Nail Place can enhance its reputation and provide a better overall experience for their customers.

Best TL Reviews

This place is so incredibly unsanitary, they continuously pass the tools back and forth between customers, never cleaning anything. None of the pedicure tubs are lined. The lady cut my toenails way too short and rounded them out, causing an ingrown toenail. The lady doing my pedicure was more interested in playing on her iPad than doing her job, 3 of us went together and started our pedicures at the same time, we all paid for the deluxe package and mine was finished in less than 15 minutes meanwhile my friends got the service they paid for while I sat and waited for them.

Beware! So many bad reviews over several years show a pattern of bad service!

Went in for the first time yesterday. The technician put me in a chair but refused to let me move the chair back so that I wasn't uncomfortable or turn the massage function on. Then she proceeded to try and give me my manicure while I was sitting in the pedicure chair she was rude. She was physically insensitive. She smacked my hand on more than one occasion to get me to do what she wanted. When she nicked my cuticle and made me bleed I decided I would not stay for the pedicure. I tried to get up, and she actually put the arm back down.. I walked out with wet feet having paid $15 for that abuse. Obviously no tip. It was well worth the $65 someplace else to be treated with care rather than destain. The picture is of the culprit. Stay far far away from her

I have been coming here for the last 2+ years, every 3 weeks or so and would do the same thing. I get a manicure and then the next visit I just get a gel color change. Last night was the last time I will be stepping into this establishment. He did a TERRIBLE job painting my nails and all because he was greedy and wanted to get done with me quickly to move on to someone else. LITERALLY DID NOT EVEN LET ME PUT MY HANDS TWICE UNDER THE LIGHT TO MAKE SURE THEY'RE DRY PROPERLY. After expressing my dissatisfaction I get told that " I get what I pay for" ??? $18.00 for a gel color change & it looks like an 4 year old did it.

I had an amazing experience at US nails! Clean environment! The staff was very professional and nice! The prices are amazing and their work is beautiful! I highly recommend their services!!!!

Went in today for a fill, I had already taken the polish off and reshaped my nails myself (from square to stiletto) because I didn't want there to be an up-charge (I'm cheap). My nails looked really nice when they were done, but they up-charged me $2 anyways for no apparent reason. My nails are pretty long, which a lot of times salons will charge more for when getting a full set but all I got was a fill?

Used to go here often prior to pandemic. Brought my daughter with me recently… my nails are mis shaped, asked to have them shorter and squared, didn’t happen and polish five days later is peeling off. I won’t be back.

The last few times I've gone in the service has been bad. I get pedicures occassionally and the last two times even with waiting the polish has come right off after 30 minutes of dry time. They also seemed to think a disability I had was funny and that's not the first time I've seen them laugh and make fun of customers and not in a nice way. I don't think I'll be back again.

Great service. I went in to get my nails done and saw the did brow waxing. I love my nails and my eye brows.