Us Nails

+1 207-885-0007

456 Payne Rd # 6, Scarborough, ME 04074 United States of America

Open Today: -

Quick Facts About Us Nails

Us Nails has received overwhelmingly positive comments, highlighting its strengths in terms of excellent service, cleanliness, friendly staff, reasonable prices, and expertise. However, there is one negative comment that sheds light on a potential weakness regarding customer service and quality control.

One of the recurring strengths mentioned in the comments is the long-standing reputation and loyalty of customers. One person mentions that they have been coming to Us Nails for 20 years, even when the salon changed its location, indicating a strong customer relationship. Another comment expresses gratitude for the pleasant and friendly environment, describing it as a clean and welcoming place.

The friendly and accommodating staff is another strength highlighted in multiple comments. Customers appreciate being treated with kindness and patience. One individual specifically mentions that they were taken in immediately on a busy Saturday and received excellent service, with the technician explaining all the options and prices.

Another strength is the level of expertise displayed by the staff, as stated in one comment where the owner took time after closing to do a pedicure. This suggests that the staff members are skilled and willing to go above and beyond for their customers.

Many comments emphasize the reasonable prices at Us Nails. One patron mentions that they drive 45 minutes to reach the salon every two weeks. It indicates that the prices are worth the quality of service. Reasonable pricing gives the salon a competitive edge in attracting and retaining customers.

Despite these positive aspects, there is a negative comment that highlights a potential weakness in customer service and quality control. The customer complains about their experience during a recent visit. They were dissatisfied with the technician's behavior, as she appeared annoyed, used her phone during the service, and made inappropriate comments about her earnings. Additionally, the customer found the quality of the nails to be below expectations, with misshapen and uneven nails. This negative feedback raises concerns about consistency in service quality and the professionalism of staff members.

It is worth noting that the negative comment represents an isolated incident and is contrary to the majority of positive feedback. However, it is crucial for Us Nails to address this complaint seriously since it directly relates to customer satisfaction and could potentially harm their reputation.

In conclusion, Us Nails receives praise for its long-standing reputation, friendly and accommodating staff, clean environment, competitive prices, and expertise. These strengths have resulted in loyal customers who continue to visit the salon regularly. However, the negative comment highlights a potential weakness in customer service and quality control that needs to be addressed to maintain the overall positive reputation of Us Nails. By addressing this issue and ensuring consistency in service quality, Us Nails can continue to build upon its strengths and provide exceptional nail services to its customers.

Best TL Reviews

I have been coming here for about 20 years when they were across the way from where there location is now. They always do the best job and are always more than happy to fix any errors no problem. Such a nice clean and friendly environment!

Always so sweet and friendly when I come in. They’re my new go to Since I haven’t been in the mood to do my own nails lately. Thank you again ☺️

Love them! The owner took her time and even did my pedicure once they closed and I had come in before

They took me right in, first thing on a Saturday! The tech that worked with me was very nice, explained all my options, and prices. I am super happy with my nails! Will be going back again for sure ????

????Yay... thank you.. for the hot pink nails ???? ???? they look great..super

friendly nail salon knowledgeable.. and timely... Thanks ????⭐️

Been going here for 10 years and LOVE the service I get, prices are reasonable, I drive 45 minutes to come here every 2 weeks! I prefer the owners to do my services but they do get busy.

Was here on 8/5/2021 for a new set of acrylic nails with gel. Had never been here. I called and made an appointment at which time I did tell them I had a set on that needed to be removed. The tech I got had a very hard time getting my old nails off and made it clear she was not happy about it. It took well over an hour and it probably would have taken less time if she hadn’t been checking her phone and complaining all the time. She tried to convince me to get dip powder with the new set but I declined after I was told it would be 65$ before tip. At this point I could tell she was more annoyed. As we were getting towards the end of the appointment she pointed over to the pedicure chairs and she said see all of those girls over there ? They’re making 150$ today and I’m making 65$ and pointed at my hands. I said excuse me ? I hope I’m not inconveniencing you. She tried to kind of laugh it off and said something about it “happening” sometimes. I was so shocked and so offended I could barely talk for the rest of the appointment. She asked me if I was happy and I barely answered her. My nails were also misshapen and were not all the same length. I tipped her 15$ on 70$ which I regret. I honestly felt almost pressured and bullied by the time it was time to pay I would highly recommend NOT coming here for service unless you are okay with being bullied and overcharged for lousy nails.

Usually they are AMAZING but I wasn't completely happy with how my nails came out this time. Hopefully they will be perfect next time!