Quick Facts About Vail Nails and Spa
Vail Nails and Spa has received a mix of positive and negative comments from customers. In order to fully analyze the strengths and weaknesses of the establishment, we will examine each comment individually and identify recurring themes or patterns.
One common complaint among customers is the poor quality of the salon's services. Multiple customers have mentioned that their nails or pedicures did not last long and experienced chipping or peeling shortly after leaving the salon. This indicates a weakness in the salon's ability to provide long-lasting and durable nail services. Customers expect their nails to look good for a decent amount of time after paying a significant amount of money, and Vail Nails and Spa seems to be failing in this aspect.
Another weakness mentioned by customers is the lack of attention and care given by the staff. Several comments have mentioned instances where the staff appeared distracted or disinterested in providing quality service. For example, one customer mentioned that the nail technician was constantly on the phone during their appointment, which gave the impression that they were not fully focused on the task at hand. This lack of attentiveness can lead to sloppy work and unsatisfactory results for customers.
Additionally, there have been instances where customers have experienced discomfort or pain during their treatments. One customer mentioned that the leg massage was painful and too rough, while another mentioned that their nail technician cut out two ingrown toenails without asking, leading to significant pain and the need for specialized treatment. These experiences indicate a lack of attention to customer comfort and well-being, and it raises concerns about the salon's commitment to providing a relaxing and enjoyable experience for customers.
On the other hand, there have been positive comments about the salon's staff and customer service. Some customers have expressed satisfaction with the friendly and attentive staff members. They have praised specific employees, such as Hannah, for their excellent service and skills. This indicates a strength in the salon's ability to hire and retain talented staff members who can deliver a positive experience to customers.
In terms of convenience and availability, several customers have mentioned that they were able to secure same-day appointments, which is a strength for the salon. Customers appreciate being able to get an appointment quickly, especially during busy times like holidays. This can be a significant advantage for Vail Nails and Spa over its competitors.
In terms of cleanliness, one customer mentioned that the salon is clean, which is another strength. Maintaining a clean and hygienic environment is essential for a salon, as it ensures the safety and well-being of customers. Positive remarks about cleanliness indicate that Vail Nails and Spa is taking appropriate measures to meet these standards.
In summary, Vail Nails and Spa has several strengths, such as friendly staff, same-day appointments, and a clean environment. However, there are significant weaknesses in the quality of services provided, lack of attention to customer comfort, and instances of poor workmanship. Addressing these weaknesses will be crucial for the salon to improve customer satisfaction and maintain a positive reputation in the industry.
Best TL Reviews
Received gift certificate so wife and I went for pedicures. Got the usual hard sell for gel and wife wanted it so we agreed . This is 2 weeks later. I have had regular polish last longer. Also the massage of legs was very brief and their beating on legs was so hard.it was painful. Definitely wont use them again
I am very disappointed I went in for a full set and pedicure, as shown in the picture my nails were falling and peeling off within a couple minuets. The last took 2 hours and I went in again they would not refund me (because the mail was still attached) and I did not have time to get them fixed (after she had just tooken 2 hours) the lady was on the phone the entire time and filling an open wound on my finger that I had warned her to be careful of. The lady had her shoes off and had her feet on mine. When she did my toes I had asked for purple with sparkles the purple base was already on and the sparkle ended up being dried out. She grabbed silver and put it on my toes after I asked for white instead. She did not use a white base but instead I have purple polish with pearl white glitter. I payed almost 100 dollars and she gave me a 5 dollar discount at checkout but did not say why. My nails are not filled all the way the polish is not clean and they are falling off. I have had issues with this place in the past and figured I would give them another shot but they did not impress me and I am very disappointed in how my nails looked when I left today.
I’m very impressed very nice staff and amazing job service was grate and I love my nails the look amazing very happy 10/10 would recommend
Wednesday before Easter and I got a same-day appointment for a fill. I tried this salon 3 years ago right before COVID shut everything down. I'm happy I went back; prompt service, took under an hour, nails look great!
I love that they got me in same day ... However the quality of work was very low. My acrylics are chipping after 2 days, and my daughter's manicure was chipping after one day. With the price we paid, it's definitely not worth it.
I went there a couple time for a regular pedicure done then by an older person named Jasmine? As she did it, I noticed that kept asking me questions such as did I live alone? Etc., and it annoyed me as asking personal stuff to customers is none of her business. She also asked for a tip..she did the pedicure asking stuff that was unnecessary throughout. I have not gone back since that experience.
Hannah is amazing. Service is always friendly. Silletti is clean appointments are easy to schedule.
As a Nurse, I treated myself to a pedicure a few times a year. I loved it here. The last time I went she decided to take it upon herself to cut out two ingrown toenails without asking. I now have to see specialists to fix this and I’ve been in more pain ever since.
Place Pictures
Vail Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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