Quick Facts About Hope Nails
Hope Nails Place receives mixed reviews from customers, indicating both strengths and weaknesses of the nail salon. In order to analyze these strengths and weaknesses, let's break down the comments provided.
Starting with the positive comments, several customers express satisfaction with the service at Hope Nails Place. One customer mentions that it is the "best nail salon" they have been to, praising the staff's ability to understand and execute their desired nail designs. Another customer appreciates the friendly and welcoming atmosphere, as well as the knowledgeable nail technicians. The presence of a puppy in the salon is also seen as a bonus and contributes to the positive experience. Overall, these comments suggest that the staff at Hope Nails Place is friendly, skilled, and attentive to customer preferences.
Furthermore, a specific nail technician named Lexi is highlighted for her exceptional service. A customer states that Lexi was not only friendly but also engaged in conversation, making the experience more enjoyable. This positive feedback indicates that individual staff members, such as Lexi, contribute to the strengths of Hope Nails Place.
The cleanliness of the salon is also mentioned in a positive light. Several customers mention that the salon is clean and well-maintained. This is crucial for a nail salon, as cleanliness ensures that customers feel comfortable and confident in the services provided. Additionally, clean and well-maintained salons contribute to the overall positive experience for customers.
However, there are also negative comments that point out weaknesses of Hope Nails Place. One customer complains about the high prices, specifically mentioning the $73 charge for a gel manicure and pedicure. The customer argues that this price does not include any additional services such as massages, leading them to question the value for money. Another customer also mentions being charged a higher price than listed for services on a Sunday, without any prior disclosure of additional fees. These comments suggest that pricing transparency might be an issue at Hope Nails Place, which can undermine customer trust and satisfaction.
Additionally, a customer expresses disappointment in the rushed and incomplete service they received during their visit. They wanted a simple manicure but felt pressured to upgrade to gels. The lack of attention to detail, such as cuticles still visible under the polish and accidentally cutting the customer's skin while filing, further detracted from the customer's experience. Furthermore, this customer mentions concerns about the salon's cleanliness, mentioning that it looked run-down and unclean. These comments highlight a potential inconsistency in service quality and cleanliness at Hope Nails Place.
One customer even speculates if there has been a change in ownership, which might explain the decline in overall quality compared to their previous experiences. This comment suggests that there may have been a recent decline in the consistency of service, potentially due to changes in management or ownership.
In conclusion, the strengths of Hope Nails Place include a friendly and talented staff, a clean salon environment, and positive experiences with specific nail technicians. However, weaknesses include high prices without added value, potential issues with pricing transparency, inconsistent service quality, and concerns about cleanliness and maintenance. These strengths and weaknesses should be considered by potential customers when evaluating whether or not to visit Hope Nails Place.
Best TL Reviews
Honestly this is the best nail salon I have been to. They always get what I want done on point, every one there is super nice, and as a bonus they have a puppy they bring into work and she is the sweetest thing. Highly recommend!
Great little nail salon! Very friendly staff that welcome you when you walk in. Good nail techs that know their stuff. I'll be back.
Had a great experience with Lexi who did my re-fill. She was very nice and talked to me like other places I've been don't say 2 words to you. Will definitely be going back to see her for my nails!!!
I love hope nails! Such great service and my nails and toes always look great! Clean salon and the employees are great!
The nail tech Michelle is so kind and caring to her customers. Her technique to designs on nails and toes are excellent always. Great customer service. I recommend her you will not be disappointed.
Very VERY nice employees, but EXTREMELY over priced, and the salon is unorganized and dirty. This was my first time there and they were very busy but
$73 for a gel manicure and pedicure?!
I didn’t even have old polish on my nails or anything. The manicure and pedicure didn’t even include a massage or anything else, just a hot towel.
And then a $10 up charge on top of the $73 for using a credit card…AND then tip.
I want to like this place because it’s close to home and again everyone was super nice, but I can’t justify spending that amount of money for nothing special.
I got a acrylic refill (no gel) and pedicure, per their list prices I was supposed to be charged $40 total, but instead was charged $63. I was told not to look at the listed prices, it was a Sunday and they charge more on Sunday. No where in that business was there anything posted about additional fees on Sundays. When I called I was never informed I was being charged additional fees. Every time I used them, they constantly change the prices. I have never paid the correct amount once, I've had it, this place is unprofessional and what they are doing is illegal. I will be contacting the better business bureau to submit a formal complaint.
Went in for just a manicure, they kept pushing for gels, I just wanted a good clean up of my cuticles. Felt very rushed, no hand massage but did get hot towel wrap. Could still see some of my natural nail under polish. Never said a word to me except if I wanted nails shorter. Cut my skin when filing. Did not see any of the regulars from a few years before and salon looked run down and unclean. Only went back there because it’s close to work. ( was a regular for years but had an issue with cleanliness).
Will not go back nor recommend it to anyone.
Was wondering if salon taken over by someone other than Mandy and her husband?
Place Pictures
Hope Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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