Vanity Salon

+1 615-292-5657

600 W Iris Dr, Nashville, TN 37204 United States of America

Open Today:

Quick Facts About Vanity Salon

Vanity Salon, based on the comments provided, has several strengths and weaknesses.

One of the strengths mentioned by multiple clients is the friendliness and professionalism of the staff. They feel appreciated and welcomed when visiting the salon. This positive and welcoming atmosphere can contribute to a pleasant experience for clients.

Another strength of Vanity Salon is the expertise and skill of the hairstylists. Several clients express satisfaction with the results of their haircuts and color treatments. They appreciate that their hairstylist, particularly Angel Nim, takes the time to listen to their preferences and delivers the desired outcome. This expertise helps build trust and loyalty among clients.

The salon also receives positive feedback for other services apart from hair care. One client mentions receiving a massage from Jamie, which helped alleviate back discomfort and improve their sleep. This suggests that the salon provides quality services beyond just hair care.

In terms of weaknesses, there are a few concerns raised by clients. One client shares a negative experience with keratin therapy, wherein they felt charged extra due to their hair thickness and were dissatisfied with the results. The response from the owner to fix the issue did not meet their expectations. This indicates a potential weakness in customer service and communication.

Similarly, another client expresses disappointment with their nails service. The nails did not last, and there were issues with the quality of the service. The client also mentions difficulty in reaching the manager or owner for a resolution. This reflects a potential weakness in their response to customer complaints and concerns.

Additionally, a client mentions unprofessional behavior exhibited by the owner/manager when they requested a refund for a hair color service that did not meet their expectations. The client felt disrespected and mentioned the owner's lack of consideration for customer service. This highlights a weakness in customer service and conflict resolution skills displayed by the owner.

Another weakness mentioned is related to the salon's infrastructure. One client complains about the salon's location, lack of parking, stained carpet, and overall appearance. These aspects can negatively impact the client's perception of the salon and its professionalism.

In conclusion, Vanity Salon has strengths in terms of the friendliness and professionalism of the staff, expertise of the hairstylists, and positive experiences with other services such as massage. However, weaknesses exist in terms of customer service, particularly in handling complaints and resolving issues, and the salon's infrastructure. These weaknesses can impact the overall customer experience and reputation of the salon. It is important for the salon to address these weaknesses and focus on improving customer satisfaction and service quality.

Best TL Reviews

All of the staff at Vanity Salon have always been very friendly and professional . I feel as though my business is appreciated and the entire staff go above and beyond to make me feel welcome.

Angel Nim has been coloring and cutting my hair for well over a year now and I've always loved the results. When I leave the salon my haircut and color will be exactly what i wanted and is also very easy for me to fix at home.

I will continue to go there and highly recommend anyone who is looking for a great salon to go and check them out for yourself.

I've been going here for years now for color and cut and would highly recommend this salon! I'm not big on posting reviews but Angel highlighted and cut my 16 year old daughters hair yesterday and it looks so amazing I had to finally leave a review! Anyone with a teenage daughter knows how hard they are to please! Angel took the time and talked with my daughter about the color she was wanting and how she could achieve that. Angel nailed the color and I have one happy teenager! I love this salon and won't go anywhere else!!

I went in for a massage to help relieve terrible discomfort in my back. Jamie did a fabulous job and even though my muscles are all tensed up and it will take more than one visit to have complete relief, I slept well finally for the first night in almost two weeks.

Don't wait too long like I did, at the first sign of muscle soreness go see Jamie. The price is very reasonable, and if you are a regular there for other services there is even an additional discount.

I have my hair colored and cut there on a regular basis, and have for years. When I came to Tennessee another stylist in Michigan had done had very bad job coloring my hair. I had tried someone else in Nashville to try to repair the color bands that were VERY evident but it was not getting better and my hair was getting worse. A friend told me to try Angel and finally I did. Thank God!! She not only fixed my color but improved the overall condition of my hair. I love my hair, and so does my husband. I get compliments all the time from my friends.

I have always been treated with the greatest respect.

Did keratin therapy with group-on coupon. They charged me extra money saying my hair is thicker, though i have an average Asian hair. The stylist did not even know how to handle my hair . After first wash my hair was frizzy and just like before the treatment, in spite of using the recommended sulfate and sodium free shampoo. I fixed an appointment with the owner whose response was ridiculous!!!She said i can try another treatment paying same amount of money I payed first and that keratin treatment has to be done 3-4 times to get visible results!!!

I STRONGLY RECOMMEND NOT TO GO THERE.

I went in to get my nails done professionally for the first time ever. I had a manicure then tips put on and gel nail polish. $70. The girl was super nice so I gave her a $20 tip. The next day one of the tips popped off. The day after the acrylic polish and all started popping off. By day three they were all off. I am awaiting a phone call from the manager. I feel like I was taken advantage of. I live very near the place, I'm not a tourist that's never coming back. I'm highly upset that I now know I could have gotten a full set of full nails and polish for 25 anywhere else. I still had most of my cuticles. The list goes on. I got them done on Nov 23rd. I tried going back that Sunday but they were closed. I finally got a day off on the 27th, when I went in a lady working said she would contact the manager and have her reach out to me. Still waiting on this phone call and wondering how from the 23rd to the 27th is 10 days even to today the 1st isn't 10 days. Don't waste your money or time here. It's not the place to get your nails done. And they are nonsensical.

Extremely RUDE and unprofessional!! The owner/manager does not care at all about customer service and she makes that known.

I was a new client and my hair color was messed up very badly. The cosmetologist was polite and stayed late to try to fix it. After coloring and processing for a second time, it was better than the terrible first attempt, but it was then left splotchy and brassy and was definitely still not what I had wanted. I paid for the services and got home extremely upset and disappointed and realized that there is no way I could leave it that way! I called the owner/manager, Angel Petro, to ask for a refund because I had to make an appointment with someone else. She was extremely rude from the very beginning! She made it a point to inform me that she was a "Color Specialist" --but keep in mind that she was present through my entire experience and was fully aware of how awful my hair looked when I walked out of her establishment-- She then patronizingly let me know that (and I quote) "I am not about to sit here and give some girl a color chemistry lesson over the phone", she said that her color corrective services are usually well over $100 and told me that I could come in for her to fix it, but that if that's not 'good enough' for me then I could go somewhere else!

Goes to show why she is having to resort to groupon, but even still, I have no clue how this lady is still in business. DO NOT GO THERE!!!

In have been coming here for a little over a year now to see Angel Nim. She always has me leaving fab! I love that I can go from classic ombre to purple! She is the only one who cuts/dyes my hair!

**Editing to add Angel Nim no longer works here so my review is no longer relevant to this salon. She is still the best stylist ever though! Hands down!

I should've read these reviews before purchasing my Groupon. I got a package of 5 blowouts. My first blowout was with Angel and she did a fantastic job. It was so great that I could get over the terrible location with no parking, stained carpet, and rinky-dink salon. My second blowout was absolutely horrendous. I requested purple shampoo to keep my blonde hair bright and the stylist somehow messed that up and actually turned my hair purple in streaks. Not only that, she had NO IDEA how to use products. When I left, my hair was so frizzy. I could've done a way better job myself. The front desk lady never asked how my service was, so here I am venting on the Internet. I could go on and on but bottom line, don't go here. If you already purchased a Groupon just cut your losses. It's not worth the gas to get there.