Quick Facts About Vip Nails & Spa
Vip Nails & Spa has a number of strengths, but also some notable weaknesses that should be considered. One strength of the salon is that it offers gel manicures and pedicures, which many customers appreciate for their long-lasting results. Additionally, the salon is clean and offers free wifi, which is a convenience for customers, especially given the poor reception in the area.
Another strength of Vip Nails & Spa is that they offer additional services such as acrylic powder and nail designs, which can be appealing to customers looking for more customization options. Many customers also find the pricing to be reasonable for the services provided.
However, there are several weaknesses that potential customers should be aware of. One common complaint is that the gel manicures do not last as long as expected, with gel polish popping off after only a few days. This can be frustrating and inconvenient for customers who expect their nails to last for at least a week or longer.
Another weakness is the prioritization of customers with more expensive nail jobs. Some customers feel that they are treated differently or overlooked if they are not getting a high-cost service. This can create a negative atmosphere and may discourage customers from returning. Additionally, the staff has been known to be selective about the appointments they take, turning away customers if they feel the service is not expensive enough for their time.
Customer service is also a major issue at Vip Nails & Spa. Numerous customers have complained about rude and dismissive staff members. There have been instances where customers have had nails fall off shortly after a visit and were told that they would have to wait 30-45 minutes for a fix or pay for two nails to be redone. This lack of accountability and unwillingness to accommodate customers' needs can lead to major frustrations and a loss of business.
Furthermore, some customers have expressed dissatisfaction with the lighting inside the salon, stating that it is dark and gloomy. This can make it difficult for customers to see the final results of their manicures or pedicures and may contribute to the uneven or bumpy appearance of nails.
Another weakness is the lack of friendliness from the staff. Some customers have felt that there is a language barrier that makes it difficult to communicate with the staff, which can result in a less-than-friendly experience.
In conclusion, Vip Nails & Spa has strengths in offering gel manicures, additional services, and reasonable pricing. However, the salon has notable weaknesses in the durability of their gel manicures, the prioritization of customers with more expensive services, poor customer service, lighting issues, and a lack of friendliness from staff. These weaknesses should be carefully considered by potential customers when deciding whether or not to visit Vip Nails & Spa.
Best TL Reviews
I've gotten my nails done a few times, this time is the last time after I watched how they treated a few people. The gel pops off really soon and doesn't seem to last as long as other places. They prioritize the people with more $$$ nail jobs and will tell you they are too busy if they feel like it's not expensive enough for their time. Better off elsewhere imo.
Did my refill last Thursday and one nail fail off 2 days after. I tried to go and get fix and was told no appt for 1 nail that I had to wait 30-45min. I couldn't wait that's why I make appointments. As I was walking out another nail fail off. Went back in to show her the poor job done by KEN the man working there and the woman was rude and said is not her fault she didn't do my nails that I have to sit and wait, that I have to make time to wait if I want it fixed and pay for 2 nails. They sure lost by business. NEVER GOING BACK!!!
If I can give this place 0 stars I would! I normally came here all the time to get my toes done. This day I came back with an a crazy experience all I wanted them to do is fix a toe nail that messed up a few days after I went there they asked what color I had on my toes of course I would not remember because it was an acrylic powder that was placed on my toes( also a color the lady originally pick out when she originally did my toes). After picking a color that was not the same color as the rest of my toes the lady with her dog told me she did not have time to keep picking colors (which we only just picked one color) mind you she had no other clients when I came in she was in the front on a personal call. Fast forward I choose the color that was too dark compared to the other colors so she went back to choose another color to tell me she does not know which color she picked when she originally did my toes and that I needed to pick one, I finally settled for a color that was still not the same color as the rest of my toes, what made it worse she tried to polish it with an even darker color and when I told her not to do that she told me to get out because she does not want to do my toes anymore.
This place doesn’t even deserve a 1 start. I was trying to be nice at first but the guy wasn’t doing a good job. He did a horrible job on my nails and when he was doing my pedicure he sounded like he was complaining and didn’t want to do my pedicure. I just told him I needed to leave because he wasn’t doing a good job.
My first experience here was okay however, the lighting inside is terrible. It’s dark and gloomy. The gel manicure/pedicure didn’t even last a week! The second time around, the gel manicure didn’t even last a week and I paid $105 for a gel mani/pedi! When I left the salon, it looked like bumpy and uneven. My 6 year old son could have done a better job. I am extremely disappointed and will never go back there again.
Horrible customer service. Spent $105 for me and my daughter only to have the dip polish pop off entirely after 5 days. They continued to chip/break throughout the week, one nail after another. I showed up 10 days later to redo them and was told that my nails grew out too long and that’s why they chipped. What??? No willingness to acknowledge and additionally has the worst, attitude. On top of that, he told me it would be a 15 Minute wait. It was 35 minutes and I was still to be acknowledged. Would not recommend whatsoever. Avoid, avoid, avoid!
I was really happy with the service until I paid. When I arrived the girl at the front asked me what do I want to have done and I said gel manicure and reg pedicure, then the lady started to work on my nails and asked me if I want to do pink color with a white half mon (french style) I told her yes and she did the same for my hands, looks like this is an additional service and she didn’t inform that. I was expecting to pay $65 and I ended paying $100 she did gel pedi and mani and the French style for both and that was an additional $45 that I wasn’t expecting to pay. I feel like I was robbed, you need to inform clients about additional prices and not just do whatever you want and then charge crazy money when the job is done. I was really happy with the service and the salon and I was planning to come back in 2 week but now NOPE! Never again. And I hope people can read this review and be aware of you stealing money.
My nail ended up chipping the next day, it was gel, I plan on going back but overall very good job, I just wish they were friendlier lol maybe it's the language barrier. Nonetheless, it's clean inside and they have free wifi- the area has HORRIBLE reception so that's a plus!
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Vip Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
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| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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