VIP Nails & Spa Kokomo

+1 765-416-9800

2937 S Washington St, Kokomo, IN 46902 United States of America

Open Today: -

Quick Facts About VIP Nails & Spa Kokomo

VIP Nails & Spa Kokomo has received a mix of positive and negative comments, indicating both strengths and weaknesses of the place. Based on the comments provided, the following analysis presents an assessment of the strengths and weaknesses of VIP Nails & Spa Kokomo:

Strengths: 1. Multiple nail services and options: One commenter praises VIP Nails & Spa for offering a variety of pedicure services, allowing customers to choose from different options. This indicates that the salon provides a diverse range of services, catering to various customer preferences.

2. Refreshing and calming atmosphere: The commenter also compliments the salon for its calming and beautiful atmosphere. A pleasant ambiance is crucial for a nail salon, as it enhances the overall experience and helps customers relax during their visit.

3. Skilled and detail-oriented staff: A satisfied customer expresses appreciation for the salon's staff, mentioning how they take their time to perfect nails, eyebrows, and pedicures. This indicates that the salon employs skilled professionals who pay attention to detail and strive for customer satisfaction.

4. Kind and friendly owners: Another commenter specifically mentions the kind and likable nature of the owners. Having friendly and approachable owners contributes to a positive customer experience and fosters a welcoming environment.

5. Efficient and fast service: One reviewer commends a specific nail technician for being speedy while delivering quality results. Efficient service is valued by customers who appreciate not having to spend excessive time in the salon.

6. Wide range of color options: A positive comment highlights the salon's variety of color options, indicating that VIP Nails & Spa offers an extensive selection to cater to customers' preferences. This enhances the customization and personalization options for customers.

Weaknesses: 1. Pricing inconsistency and high costs: A dissatisfied customer expresses dissatisfaction with the salon's pricing structure, stating that they were quoted a high initial price and had to negotiate for a lower cost. This suggests that the pricing at VIP Nails & Spa may lack transparency and consistency, potentially leading to customer frustration.

2. Weak durability of nail enhancements: Several negative comments mention issues with nail durability. Customers report that their nails broke off within a short period after the treatment. This highlights a weakness in the quality of nail enhancements offered at VIP Nails & Spa, which may need improvement.

3. Crooked nail application: A customer states that their pinky nail was applied crookedly during their visit. This indicates a lack of attention to detail in the application process, which should be rectified to provide a better customer experience.

4. Inconsistent nail quality: Another disappointed customer highlights the fact that their nails broke off multiple times shortly after getting them done. This points to inconsistent nail quality at VIP Nails & Spa, a weakness that may lead to customer dissatisfaction and a lack of trust in the salon's services.

5. Unsatisfactory customer service: The same customer who had issues with durability also mentions the salon's attempt to charge for fixing a broken nail, highlighting a lack of satisfactory customer service. Providing good customer service is essential for retaining customers and maintaining a positive reputation.

Based on the comments provided, it is evident that VIP Nails & Spa Kokomo has several strengths, such as a wide range of services, a calming atmosphere, skilled staff, and friendly owners. However, the weaknesses lie in inconsistent nail quality, issues with durability, pricing inconsistency, and unsatisfactory customer service. The salon should address these weaknesses to improve the overall customer experience and enhance its reputation.

Best TL Reviews

This is the only place in town Ill will ever go to for my pedicures!! They have all different ones you can choose from. I walk out every single time with my feet feeling refreshed. The atmosphere is also calming and beautiful. Great people with great service!❤️

I absolutely love these ppl and how well they take there time and perfect my nails, eyebrows, and pedi each and every time I go to VIP nails. The owners are so kind and I just love them! ❤

Went to get simple black nails and was told it was gonna be $112, was able to talk them to $52 for the same nails but a different color. Within a week of getting them done 3 broke off, 2 was fixed for free but they tried to charge for the 3rd one. Plus my pinky nail was put on crooked the first time i got them done. I highly don’t recommend it this place at all. Last but not least the male employee was being weird in an unprofessional way (I’m 15 years old)

First Time at this Location and Katie Did an Awesome Job!! She even was super fast!! The amount of Color Options is Amazing! Very Clean and Polite Staff!!

i used to go there every so often and never had a problem but after this time i will not be returning. i got my nails done on the 24th and not even 2 weeks after, my pinkies both broke off randomly within a 24 hour time period. and yesterday my middle and ring finger both broke off. this is ridiculous and should not have happened. will not be returning period

I absolutely love this place! Nobody has done a better job than this salon! I tried 3 other places and let's just say my kids could paint my nails better than those places.

I have been going there for years and I absolutely love them! They do an amazing job and will make sure you are 100% satisfied before leaving!

I loved my services I will come back. Nails not fresh so a little growth but u can image brand new how they looked