Vivastar Nails

+1 863-875-4451

1027 Berkley Rd, Auburndale, FL 33823 United States of America

Open Today: -

Quick Facts About Vivastar Nails

Vivastar Nails seems to have a mix of positive and negative comments from customers, which can give us insights into its strengths and weaknesses.

Starting with the strengths, many customers praise the nail technicians at Vivastar Nails. They mention technicians by name, such as Thi and Tweedy, and describe them as amazing, phenomenal, and skilled in nail design. This indicates that the salon has talented and experienced staff who are capable of providing excellent nail services. These positive experiences have also led to customers receiving compliments on their nails, indicating that the salon is capable of delivering desired results.

Customers also appreciate the efficiency of the salon. One customer mentioned that even though there was a mix-up with their appointment, they were still able to get their daughter in for a pedicure within 10 minutes. This suggests that the salon can handle last-minute appointments and accommodate customers in a timely manner. Additionally, the fact that some customers mention they did not have to wait long for their services indicates that Vivastar Nails values their customers' time.

Another strength mentioned by customers is the availability of a specific nail technician. One customer had to find a new technician due to their previous one's absence, and they were pleased to find a suitable replacement at Vivastar Nails. This suggests that the salon has a diverse group of technicians with different specialties, allowing customers to find someone who can meet their specific needs and preferences.

However, the comments also reveal some weaknesses of Vivastar Nails. One customer mentioned that the technicians tend to chat with each other in an Asian language but do not engage much with the customers. This lack of communication may be off-putting for some customers who value interaction and a friendly environment during their nail appointments. This indicates a potential weakness in customer service and the need for improvement in creating a welcoming atmosphere.

Some customers also expressed dissatisfaction with the cleanliness of the work tables and the sterility of the tools. Dirty work tables can give customers a negative impression of the salon's hygiene standards, potentially leading them to question the overall cleanliness and safety of the salon. To maintain customer trust and ensure a positive experience, Vivastar Nails should prioritize proper sanitation and cleanliness protocols.

Another weakness highlighted by a customer is the inconsistency with appointment scheduling. The customer had a specific time constraint but was not accommodated within their desired timeframe. This lack of transparency and miscommunication can lead to frustration and disappointment among customers who expect reliability and honesty. It is crucial for the salon to improve their appointment management to ensure that customers' expectations are met and that their time is respected.

In conclusion, Vivastar Nails has strengths in terms of skilled and talented nail technicians, efficient service, and finding suitable replacements for customers. However, there are weaknesses related to communication with customers, cleanliness, and appointment scheduling. By addressing these areas, the salon can enhance its overall customer experience and maintain a positive reputation.

Best TL Reviews

I love this nail salon! I see a gal named Thi (pronounced ‘Tee’). She’s amazing! I’ve also seen another one of the gals that works there — I have never left unhappy! I do dip on my regular nails.

Love my nails and have received so many compliments on them over the holidays. Will definitely return soon!

I was a little aggravated at first because I had made an appointment and apparently my name wasn't on the book so they didn't if I was coming. The appointment was actually for my daughter, a pedicure, but they got her in within about 10 minutes so I was pleased with that and her toes came out really nice and didn't take long. My mom went after and she has no complaints. I will be returning and I do recommend.

Loved my nail tech she did phenomenal and I felt like for my first time there it was the best experience I've ever had getting my nails done

I love Vivastar nails. The nail techs are very good, especially Tweedy...she is a wiz with nail design.

If you like to not be spoken with, this is your place. They chat with each other (Asian language) but not customers. I picked a polish with glitter, "tech" didn't shake the bottle so I ended up with a few specks of glitter on each nail. Not happy. Work tables are dirty, tools are not sterile.

Found my new nail tech!! I've been going to the same nail lady for years, unfortunately she had a family emergency and had to go home. I tried keeping my business at that salon, but there was only one guy that could do my nails the way I like them, but he was extremely rough and made me bleed every time. So after searching the internet I stumbled across this place and they had good reviews. Went in and was greeted and told to take a seat and someone will be right with me. Tee took care of me and did an absolute amazing job! I'm in love and will be going to her from now on.

Tried twice. Appt made today at 3pm. Only time they could, I took it and them know I had to leave by 4pm. Arrived slightly before and at first they said there wasnt an appt., then reminded them it was a pedicure. "Oh that's right" It'll be 20 mins. Asked if I would be out by 4? No, I cant. Just would love once for a nail place to be up front, customers are trying to work witin your schedule. SO Don't make an appointment. Can't say don't go here at all, but don't count on what they tell you.