Welcome Wok In

+44 1780 766077

4 Stirling Rd, Stamford PE9 2XG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Welcome Wok In

Welcome Wok In place has received a mix of positive and negative comments from customers. In analyzing these comments, we can identify the strengths and weaknesses of the restaurant.

Starting with the strengths, there are several positive comments about the quality of the food. Customers mentioned that the food was fresh, hot, and tasty, with one person stating it was the best Chinese takeaway they've had in a while. This indicates that the restaurant takes pride in the quality of its food and maintains consistent standards.

Another strength mentioned by customers is the good value for money. This implies that the prices at Welcome Wok In place are reasonable and affordable, which can attract customers and create a loyal customer base.

In addition to the food quality and value for money, several customers praised the friendly and polite staff. This is an important aspect of customer service, as it contributes to a positive dining experience and encourages customers to return.

Furthermore, some customers mentioned that the restaurant has clear signs indicating the number of customers allowed in at a time. This indicates that Welcome Wok In place takes COVID-19 safety measures seriously, which can attract customers who prioritize health and safety during the pandemic.

Moving on to the weaknesses, there are several comments regarding long waiting times for food. One customer mentioned that they had to wait 30 minutes past their scheduled pick-up time, while another stated that they had to wait even after arriving an hour later than instructed. These comments suggest that the restaurant may struggle with managing orders efficiently, leading to delays and customer dissatisfaction.

Additionally, there is a comment about orders being prioritized based on size, with larger orders having a longer waiting time. This indicates a potential flaw in the restaurant's order management system, as it is unfair to customers who place large orders and have to wait longer than others.

Another weakness highlighted by a customer is the omission of spare ribs from their order, despite having paid for them. The customer stated that the restaurant's response was to ask them to come and collect the missing items. This indicates a lack of accountability and customer service, as the restaurant should have taken responsibility for the mistake and offered a more convenient solution such as delivery.

Furthermore, there is a comment suggesting that the restaurant may have a nonchalant attitude towards customer satisfaction. The customer mentioned that if they were running the business, they would ensure better customer service and delivery options. This implies that the restaurant may not prioritize customer satisfaction as much as they should.

In conclusion, Welcome Wok In place has several strengths such as the quality of the food, good value for money, friendly staff, and COVID-19 safety measures. However, there are also weaknesses in terms of long waiting times, prioritization of orders based on size, omission of items from orders, and potential lack of accountability and customer service. These weaknesses indicate areas where the restaurant can improve to provide a better overall dining experience for its customers.

Best TL Reviews

I rang up at 5.30pm and made an order for pick up at 7. We arrived at 7 and had to wait until 7.30 for the food. They told me that other people made orders in between so there was a hold up. Completely ruined our evening- and just not good enough! I can see from the reviews on here other people have experienced the same.

Really good value for money, all of the food was fresh, hot and tasty. Best Chinese takeaway I've had in a while, would definitely recommend.

I think this Chinese is the best in town never had a bad meal yet.

Great little Chinese takeaway good selection and good food.

We are regular customers as & when we can treat ourselves. The food is absolutely fantastic. One thing we have learned. NEVER!! Call with a fairly large order! At busier time's, you will go to the back of the queue & walk in's & smaller orders will take priority. FACT! My daughter witnessed this this evening. After arriving an hour after the order as instructed they hadn't started cooking it until she made a comment. Then waited another 25 minutes, just to arrive home with the spare ribs missing from the order (paid for) Their response was, yes you can come and collect them. Simply not on. If I was running that business they would be delivered via Taxi or otherwise. It's a good job the food is so good if not they would be struggling for business. Unfortunately I think that is their attitude & I'm 100% sure I'm not the only person with this opinion?

My take away Saturday was the best I have had in years. Very good

First time we'd been here, had to wait a little while for food but after all, it was Saturday night. Well worth the wait, meal for two was absolutely delicious, thank you. Staff were friendly and polite too ???? Will definitely be back.

First time I'd been here and was very impressed. Placed looked smart and clear signs with no. of customers in at a time, staff were lovely, had to query if one dish had milk in it and they were great about it. Food was delicious, not as sweaty as some places so a definate thumbs up, will be going again!