Western peri peri & shawarma

+44 20 8422 7749

403 Eastcote Ln, Harrow HA2 8SE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Western peri peri & shawarma

Strengths:

1. Tasty food: Despite the negative comments, there are some positive reviews about the taste of the food. Some customers mentioned enjoying the chicken shawarma and finding it very flavorful.

2. Friendly staff: One customer had a positive experience with the staff, mentioning that they were friendly. This indicates that the restaurant has potential to provide good customer service.

Weaknesses:

1. Food quality issues: Multiple customers complained about the poor quality of the food, specifically mentioning raw chicken wings and strips. This is a significant issue as it can lead to food poisoning and can damage the reputation of the restaurant.

2. Lack of professionalism: The comments reflect instances of rude behavior and disrespectful treatment from the owner and staff. This indicates a lack of professionalism and customer care, which can drive customers away and harm the restaurant's reputation.

3. Inconsistent service: While one customer mentioned that the service was slightly slow but the food was nice, there are also comments about poor service and staff forgetting to pack the paid food. Inconsistency in service can result in customer dissatisfaction and lead to negative word-of-mouth.

4. Poor communication: Some customers complained of difficulties in communicating with the staff or owner. This lack of effective communication can create frustrations and misunderstandings, further damaging the customer experience.

5. Lack of accountability: One customer mentioned that the staff refused to provide a receipt, making it difficult to address the issue of raw chicken and food poisoning. This shows a lack of accountability and transparency on the part of the restaurant.

6. Unhygienic practices: One customer mentioned that the restaurant was not clean compared to other options. This raises concerns about the hygiene standards of the establishment, which can pose health risks and discourage customers from dining there.

7. Value for money: One customer felt that they did not receive value for their money, mentioning that they paid £20 for staff and only received £1 worth of food. This suggests that the prices may not align with the portions or quality of the food.

Conclusion:

Based on the comments provided, Western Peri Peri & Shawarma Place has several weaknesses that need to be addressed. The most significant issues are the food quality problems, unprofessional behavior of the owner and staff, inconsistent service, and lack of accountability. These weaknesses can greatly impact the reputation of the restaurant and result in dissatisfied customers. However, there are also some positive comments about the taste of the food and friendly staff, indicating potential. It is crucial for the establishment to address the weaknesses and improve upon their customer service, quality control, and hygiene standards in order to attract and retain customers.

Best TL Reviews

I ordered 10 wings and 6 strips and they all weren’t up to good standard! The wings were raw and had blood in them which gave my child food poisoning and the chicken strip were barely chicken. I think this food is a total rip off and I wouldn’t recommend it.

Sorry but boss wants me to sell chicken wing with no dips even I offer money for it but …he went to arrogance for no reason end up telling me leave it I don’t depend on u well as a customer I m very disappointed I m paying asking for an service ..as I want to enjoy my food and he is like leave my food and go I don’t care about customer what a rubbish service ….well if u don’t care about me means u don’t care about any of your customer 0 point form me

If I could give 0 I would they gave me raw wings and I would have compiled formulary but they refused to give me the receipt . I had chicken poisoning for the last 2 days I strongly don’t recommend this chicken Peri peri Shop and there many other better CLEAN places

Rubbish service ' rude behaviour. Uneducated staff .boss too . Really Really un happy boss man told me to leave .. with no respect ..he said I don't care .leave ..he took it personally for request for extra dip

If u delete my review this time I will post this to local 3 groups on Facebook a d Instagram...idont want u to control this u kicked me out for A dip ..if u delete it I will take it more seriously. ...

I went in on Thursday these guys try to sell me cold food specially chicken wings supper cold and hard …when I asked for reason he was very arrogant from his side …instead of giving me hot food told me to leave the food and leave the shop ….with full disrespect ….i will never come back to this shop even if this is last shop remaining on the globe …rubbish ….rubbish ,,,,rubbish

20£ worth of staff + 1 pound worth of food

Lovely food, service slighly slow even though it wasn't to busy. but food was nice

I loved the chicken shawarma, it is very tasty, the staff is very friendly. I came here with my friends and we had a great time.

Poor service and rude owner/staff

They forgot to pack all the food I’d paid for, when got home and called them, the staff said it’s here come & collect it and put the phone down.