Quick Facts About White Swan
White Swan Place, based on the comments provided, has its strengths and weaknesses. This analysis will provide a comprehensive overview of both aspects.
Starting with the strengths, it is apparent that the restaurant has made significant improvements since the previous visit. The contemporary interior design creates a modern and inviting atmosphere. The removal of the dodgy and dirty carpet enhances the overall cleanliness and appeal of the establishment. This update has likely contributed to the increase in patronage, as mentioned by the reviewer who noted that the restaurant was jam-packed on both of their recent visits.
The updated menu is another strength of White Swan Place. With a wide variety of options and interesting vegetarian and Thai dishes, it caters to a diverse range of preferences. The reviewer specifically mentions that the food is served piping hot and very fresh, indicating that the ingredients used are of high quality. Additionally, the reviewer emphasizes the incredible value offered by the restaurant, further enhancing its appeal to customers.
The attentive staff and on-point service are also highlighted as strengths. The positive dining experience of the family of six, mentioned in one of the comments, showcases the good service provided by the staff. The staff's attentiveness and the special arrangement of the table for the family further contributed to their positive experience.
Furthermore, the positive reviews regarding the food quality and taste also serve as strengths. The comments mention that the food was delicious, fabulous, and freshly cooked. The inclusion of specific dishes that were enjoyed, such as crispy duck and chili salt prawns, demonstrates the variety and quality of the menu offerings.
Moving on to the weaknesses, the comments mention a few notable areas for improvement. One customer had an unsatisfactory experience with the delivery of their food. The uncooked noodles and the restaurant's lack of accountability demonstrated poor customer service. This incident highlights a need for better communication and a higher standard of food preparation and quality control.
Another negative experience mentioned in a comment was an unpleasant visit on Mother's Day. The delay in serving the main courses due to prioritizing outside orders over seated customers was considered unacceptable. This incident could have been mitigated with better communication and effective time management.
In addition to these specific incidents, some reviewers expressed disappointment with the overall taste and flavor of the food. One customer found the dishes to be lacking in flavor, describing them as plain and not well seasoned. This indicates a potential weakness in the culinary expertise of the restaurant.
Lastly, there was a complaint about the long waiting time and rude staff when picking up an order. This negative experience reflects a lack of efficiency and professionalism in the front-of-house operations.
In conclusion, White Swan Place has several strengths, including a contemporary interior, an updated menu with a good variety of dishes, attentive staff, and positive feedback on food quality and taste. However, there are also weaknesses, such as incidents of poor customer service, delays in serving seated customers, under-seasoned or poorly flavored dishes, and instances of long waiting times and rude staff. Addressing these weaknesses and improving upon them will help White Swan Place enhance its overall customer experience and reputation.
Best TL Reviews
We hadn't been here for over a year - now we've been twice in two weeks!
It's much more contemporary inside than before...the dodgy and dirty carpet is now a thing of the past.
The menu has also been updated with plenty of variety and a good selection of interesting vegetarian options and even Thai dishes...food is served piping hot and very fresh. Prices here to eat in (in my opinion) offer incredible value!
Both times we were here..(early Saturday dinner 5:30-ish) it started out very quiet - but by the time we left, it was jam packed. It never used to be like that.
If you're in the area and need your Chinese-food-fix...I think it's definately worth a visit!
First time visiting and the White Swan didn't disappoint. We ordered a variety of dishes and every single one of them was delicious. The staff were attentive and service was on point. We're a family of six and sat on a rectangular table that was sectioned off making it even more special, next time we'd like to reserve the circular table just to make sharing the dishes easier. Overall we all had a lovely time and the food was very reasonably price too. We will definitely be back.
An amazing place. The food was fabulous. Freshly cooked , tasty and clean food. Would highly recommend for a nice evening out or a small party. Atmosphere and party vibe for New Year's Eve was great. Thank you
I had home delivery of a variety of dishes, crispy duck, chicken in black bean sauce, special fried rice and white Swan special noodles. Half of the noodles were hard and basically uncooked. Owner stated that this was how they cooked them. I took them back as there was no apology when I phoned to bring this to her attention. When I got to the restuarant the woman at the till ignored my plea for her to look at the food. She was extremely rude and refused to look at uncooked noodles. She fobbed me off by saying she would inform the chef. She refunded my money but didn't give a damn that the food wasn't enabled. Very poor customer service. Rest of the food was lovely though.
Booked a table for mother's Day and it was the worst experience I had in a while.
We had our starters on time but our mains never came after 40mn so we asked the waitress, only to be told they are finishing the phone and online orders before starting ours.
This is absolutely unacceptable to prioritise outside customers rather than sitting in ones.
No apologies received only excuses that seems not genuine. I will never go back to this cheap and unprofessional restaurant.
I was surprised as I had read previous reviews and expected better. The king prawn was extremely dry and bland, the spicy seafood rice had a weird taste to it not nice at all. The spring rolls were nice. Overall it was not money well spent. Disappointed as looked forward to having a good Chinese meal after not eating out for awhile :(
First time ordering a takeaway... very good service and polite staff.
But for me the food was not flavoured enough and very plain.
I did like the hot and sour soup.
Singapore noodles was too soggy.
Sweet and chicken HK style batter not crispy enough so that was quiet a let down.
Sweet and sour flavour is sweet but does not have enough tangy sour to it.
Chili salt prawns were very good though.
was told pick up would be 10 minutes waited over 30 mins and staff was rude when challenged about how long it had taken shocking service
update: got a free portion of crackers and apology food was decent as well
Place Pictures
White Swan Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 02:00 AM - 10:30 PM |
| Wednesday | 02:00 AM - 10:30 PM |
| Thursday | 02:00 AM - 10:30 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 10:30 PM |
How to go there
Location
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