Town House

+44 870 160 6066

64 Mostyn St, Llandudno LL30 2SB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Town House

Town House Place, based on the comments provided, has several strengths and weaknesses that can be identified.

One of the main strengths of Town House Place is its food and drink offerings. One comment mentioned that the lasagne was very nice and the bread and butter with Cointreau and marmalade was lovely. Another comment praised the cappuccino, describing it as amazing. These positive comments reflect the quality and taste of the food and drink served at Town House Place.

The welcoming atmosphere of the pub is also mentioned as a strength. Commenters described the bar staff as pleasant and polite with big smiles on their faces. The cleanliness and brightness of the premises were also praised. This friendly and inviting atmosphere creates a positive experience for customers and encourages them to return.

Furthermore, the frozen glass used to serve the beer was appreciated by one of the commenters. This attention to detail in the presentation of drinks adds to the overall positive experience at Town House Place.

However, there are also several weaknesses that can be identified based on the comments. One complaint mentioned horrible food and poor customer service. The customer found a long piece of hair in their food and when they complained, there was no apology or resolution offered. This lack of response to a customer complaint reflects poorly on the establishment and can negatively impact the customer experience.

Another complaint mentioned the grotty interior, foul-smelling toilets, and poor selection of beers. These aspects of the pub detract from the overall impression and can discourage customers from returning or recommending the place to others.

One customer also expressed dissatisfaction with the pricing at Town House Place, stating that it is higher compared to others in the area. This could deter potential customers who are looking for more affordable options.

Another commenter mentioned a negative interaction with an old lady sitting at the bar who refused to let them eat their own sandwich while they were enjoying a pint. This incident reflects a lack of flexibility and customer-centric approach, potentially leading to a loss of future business and recommendations.

Additionally, one of the commenters complained about the attitude of the staff when they asked for a refund for an off beer. The refusal to provide a refund or the delay in processing it reflects poorly on the customer service and can leave a negative impression on customers.

In conclusion, Town House Place has several strengths such as the quality of its food and drink offerings, a welcoming atmosphere, and attention to detail in presentation. However, there are also several weaknesses, including poor customer service, subpar amenities, higher pricing compared to competitors, and inflexible policies. These weaknesses can undermine the overall customer experience and potentially harm the reputation and success of Town House Place.

Best TL Reviews

Super

Visited and had Lager and food. Lasagne very nice. Bread and Butter with Cointreau and marmalade lovely too. Staff a bit too ‘keen’ after eaten not given time to relax, but asked for. Cappuccino amazing. Bit higher in price compared to others in area but nevertheless tasty and pleasant.

Horrible food and customer service! Went here for lunch, had a fghlemy egg, frozen chips and a long piece of hair in the food to go with it! We complained about the hair and said we didn’t want another meal. The worker left with the plate with no apologies and we didn’t see him again. We waited to see what they would offer ( drink or refund) but nothing! We left and the waiter just stood at the bar and watched us leave!! ???? such a shame as it used to be a lovely place and we’d visit often

Fantastic little pub with a welcoming atmosphere as soon as you walk in. The bar staff where really pleasant and polite with big smiles on their faces, the premises are very clean and bright with music at just the right volume playing in the background. The toilets are your regular pup toilets, they are clean but a bit dated.

I ordered a Heineken which was served in a frozen glass ! Perfect ! My missus had a carling. Both pints where spot on. I will definitely be popping in again. ????

Didn't like this place at all, grotty looking

Interior, foul smelling toilets, poor selection of beers. Overpriced for this type of bar. Not for Me.

I enjoyed the pub . I go there every time I go to llandudno, you can get a cheaper pint if you go around town but I just liked the place.

On my last visit, I'd bought a meal deal for when we got back to the room..but whilst having a pint, we felt like a bite to eat so my wife asked fir a menu.

We were told they had stopped serving food which is fare enough..I was planning to have a few pints and politely asked could I eat my sandwich in the bag.

An old lady sitting at the bar said "no", we serve food..I asked for the menu again..she stated they've stopped serving food..I asked could I have my sandwich she said no again, they serve "crisp"..I run a small business, and understand what's what..just felt a sandwich was not worth losing custom, plus return visits and recommendations..

No way I'd be so harsh with my paying customers

Avoid this place like the plague! With so many great pubs in Llandudno, you have a choice. Went in for a pint and had the Brains bitter. Beer was off. Asked for a refund, but was refused or would take 'at least 20 mins' to process. Awful attitude in this grubby little hole.

Staying over at Llandudno for a couple of days from Rhyl called in for some drinks a lovely warm welcome Claira behind the bar is FAB! So friendly all the locals had a really great time having a great chat! Went in the both days we were there on different parts of the days, had a lovely time thankyou!!!!