Saffron

+44 1753 855467

99-101 St. Leonards Rd, Windsor SL4 3BZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Saffron

Saffron Place is a restaurant that has received mixed reviews from customers. Although some have praised the service, food, and atmosphere, others have expressed dissatisfaction with various aspects of their experience. In order to analyze the strengths and weaknesses of Saffron Place, we will examine the comments provided.

Starting with the positive comments, it is evident that Saffron Place has a history of delivering great service and food. Customers have mentioned that the staff is polite and attentive, creating a positive atmosphere. Additionally, the food is described as interesting, original, and full of flavor, giving customers a taste of India that they thoroughly enjoy. This indicates that Saffron Place has the potential to provide a high-quality dining experience.

However, there are several weaknesses that have been highlighted by customers. One issue that stands out is the inconsistency in the quality of food. While some customers have enjoyed their meals, others were disappointed with the taste and overall quality. Descriptions such as "stodgy," "overcooked," and "mess" suggest that the food may lack attention to detail and precision in preparation. This detracts from the overall dining experience and can lead to a decline in customer satisfaction.

Another weakness mentioned is the long waiting time for takeaway orders. Multiple customers have complained about waiting over two hours, despite being told that their order was only 10 minutes away. This indicates a significant discrepancy in estimation and communication, leading to frustration and dissatisfaction. It is important for Saffron Place to address this issue by implementing better time management and improved communication with customers.

There are also concerns regarding the customer service provided by Saffron Place. Some customers feel that their concerns were not appropriately addressed or that the restaurant was indifferent towards their issues. In one instance, a customer was instructed to contact Just Eat when reporting a problem with their delivery, suggesting a lack of accountability on the part of Saffron Place. This indicates a need for improved customer service practices, including better problem-solving skills and a willingness to take responsibility for any errors or issues that may arise.

Further weakness is highlighted in a comment about the high level of salt in one dish, making it taste like sea water. This suggests a lack of consistency in seasoning and attention to detail in the kitchen. To address this concern, Saffron Place should focus on training their kitchen staff to ensure that all dishes are properly seasoned and meet the expected flavor profile.

In conclusion, Saffron Place has both strengths and weaknesses based on the comments provided. The positive aspects include great service, a pleasant atmosphere, and some flavorful and original dishes. However, weaknesses such as inconsistent food quality, long waiting times, poor customer service, and issues with seasoning need to be addressed. Management should thoroughly review their processes, including the kitchen operations and customer service protocols, in order to improve the overall customer experience. By addressing these concerns, Saffron Place can work towards retaining and attracting more customers.

Best TL Reviews

I want to say how in the past the service and food has been great. However twice now when ordering takeaway the wait had been over 2 hours, even when told it was only 10 minutes away, it was still another hour. The quality of food has fallen considerably, what used to be inventive, slightly different to the norm, is now stodgy, over cooked, and a mess.

At best guess the original chef has left or they are just too busy to cope with the orders while maintaining the quality.

Highly recommend the management review their product and maybe they won't lose further customers.

I have happily eaten at this place plenty of times. This was the first time I asked for delivery.

I will never order or attend the restaurant again, due to the food being delivered cold.

On calling the restaurant I was informed to contact Just Eat.

Very poor customer service who seems to only want your money!!

Made two recent visits and on both occasions the food was good with polite staff.

I would like to have given 5 stars but on my first visit my beer was cod until I mentioned this and I then received cold ones. On my second visit I asked for them to ensure the beer was cold and I was not disappointed, until they opened a bottle of warm beer. When I mentioned this, I was told they had no more cold ones.

I would like to go back one day, once I get over the trauma!

Not the best my wife's dish had so much salt in it that it tasted like sea water.

We have tried this restaurant a few times now but have to say we will not be using it again.

Wonderful food from our neighbours at Saffron! Food is interesting and original and very tasty! Our new weekly treat! ????????????

The food was way to sweet and not spicy whatsoever. Waited an over an hour for a takeaway. It would be fine if the expectation was set that it would take a long time to receive the food, however we were told that it would be 20 mins. After repeatedly asking we were told two separate tomes it would be 10-15 mins.... This is after waiting almost 50. No apology, no offer for a free drinks k or anything. Food is much much better elsewhere. Food was very greasy.

Amazing service, staff were very polite. The atmosphere is very good. Authentic food, the best Indian food I ever had. This is somewhere I would recommend to everyone to visit and experience. First class food, delicious, full of flavor dishes. A taste of India for sure as if you are in a foreign country.

Where should I start, food was amazing it really felt like I was back in India. Staff were exceptionally nice and made sure we were all having a good time. 10/10 I cannot recommend this restaurant enough!!