Wok Inn

+44 1234 267711

159 London Rd, Bedford MK42 0PZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Wok Inn

Wok Inn is a popular Chinese takeaway in Bedford, known for its delicious food and competitive prices. However, there are some strengths and weaknesses highlighted in the comments provided.

One of the strengths mentioned is the service at Wok Inn. The first comment expresses that the service was enjoyable, indicating that the staff is friendly and accommodating. Additionally, the commenter mentions that everything else was great, suggesting that the overall dining experience was positive.

Another strength of Wok Inn is the quality of their food. Multiple comments mention the deliciousness of the dishes, with specific praise for the crispy chilli beef. This suggests that Wok Inn excels in delivering tasty and satisfying meals.

Wok Inn's availability on Mondays is also highlighted as a strength. One commenter mentions that it is the best Chinese takeaway in Bedford and appreciates that they are open on this specific day. This could attract customers who are looking for a Chinese takeaway option on Mondays when other establishments may be closed.

Furthermore, Wok Inn's food hygiene rating of 5/5 is mentioned as a strength. This indicates that they adhere to high standards of cleanliness and food safety, which can be reassuring for customers concerned about the quality of their food.

While there are several strengths mentioned, there are also a few weaknesses highlighted in the comments. One common complaint is the waiting time for orders. One commenter mentions waiting longer than other customers who arrived after them, indicating a lack of consistency in service. Another comment mentions waiting for over an hour and 15 minutes only to be told that the order had not even started yet. This indicates a potential issue with managing order times and communicating with customers.

Another weakness highlighted is the customer service experience. One comment mentions a rude interaction with a staff member who blamed the customer for not specifying their need for rice. Another commenter mentions witnessing rude behavior towards customers over the phone. This suggests a decline in customer care and a lack of professionalism on the part of some staff members.

Accuracy in order fulfillment is also mentioned as a weakness. One commenter received an incorrect order, specifically missing rice that was supposed to come with their curry. Despite the menu stating that rice was included, they were met with arguments and no apology when they called to address the issue. This points towards potential inconsistencies in preparing orders correctly and handling customer complaints.

In conclusion, Wok Inn has strengths in terms of its enjoyable service, delicious food, availability on Mondays, and high food hygiene rating. However, weaknesses are apparent in terms of varying wait times for orders, inconsistent customer service experiences, and inaccuracies in order fulfillment. These weaknesses should be addressed to ensure a consistently positive experience for customers.

Best TL Reviews

Wok Inn is awesome. I enjoyed the service except for the fact that I waited for a bit for my order. Interestingly people who arrived after me and placed their orders left me while I was waiting for mine... Not sure why that happened but it might be a one-time thing. Perhaps on my next visit the experience will be different. Aside that, everything was great.

Best Chinese takeaway in Bedford in my opinion, and they are open on Mondays!

LOVE the crispy chilli beef : it's sooo crispy. We keep returning for more and being pleasantly surprised!

Ordered chicken curry. Menu says served with boiled rice.

When got home with meal there was no rice. Called shop and was told it was my fault as did not ask for rice.

Lady very rude. Not the same staff. Gone down hill recently. Have used for many years

After using this takeaway for 20years i won't b any longer,altho it has changed hands the service in particular has gone dramatically downhill,tonight placed order to collect & the time I was in store the phone rang with complaint after complaint. Girl taking the orders had no customer care & quite frankly was rude & had attitude with customers on the phone.

I then got home to find my order wrong,phoned & explained that there was no rice with the curry(menu states rice comes with curry) to be argued with that it was my fault I didn't order rice????‍♂️ manager came on same attitude,no apology

& wouldn't except that there menu clearly states all curries come with rice.

The fact that I had witnessed the same attitude & all the customers were wrong in store for myself, then to have them do the same to me, & standard of food has declined I will no longer be using WOK INN,nor RECOMMEND it to anyone

Called back after hour and 15 mins waiting for food to be told they’d not started the order yet will be another 30 minutes. Woman was not apologetic/rude. Had to cancel order

Lovely food, nice and friendly staff on the phone and when I collected my order.

Wok Inn has been here for as long as I can remember, there’s a good reason, because the food is great, the prices are competitive and their food hygiene rating is a 5/5.

They prepare your food quickly and efficiently, it comes out piping hot and it tastes amazing. Easily the best Chinese takeaway in Bedford.

They’re not on JustEat but you can park right outside and they take card payments, or call up for delivery.

Fed me and dog and called me a slave do not go here they will kidnap you and eat ur insides they eat cats and ate my dog Chinese basters