ABI Nails Spa

+1 714-279-8196

1500 E Village Way Suite 2206, Orange, CA 92865 United States of America

Open Today: -

Quick Facts About ABI Nails Spa

ABI Nails Spa has several strengths based on the comments provided. Firstly, the salon is commended for its great customer service, particularly in the way they interact with children. The staff are described as being great with kids, which is an important strength as it creates a welcoming and friendly environment for families. Additionally, the salon is described as a small and quaint location, which contributes to a relaxing atmosphere. This is another strength as it allows customers to feel comfortable and at ease during their visit.

Furthermore, many customers praise the quality of the services provided at ABI Nails Spa. Specifically, comments highlight the excellent manicures, pedicures, and foot and leg massages offered by the salon. The positive experiences with the staff and the skills displayed by the technicians showcase the expertise and talent present within the salon. This is an important strength as it indicates that customers can trust the salon to deliver high-quality nail and spa services.

Additionally, ABI Nails Spa is lauded for its unique and special nail designs. The male technician is specifically mentioned as being the best, suggesting that the salon has a diverse and skilled staff that can cater to different customer preferences. This is a strength as it shows that the salon can provide a range of services to meet various customer needs and desires.

The loyalty of some customers is also a strength of ABI Nails Spa. One comment states that the customer has been coming to the salon for more than 15 years, while another mentions going there since the age of 14. This loyalty demonstrates that the salon has built a strong customer base and has been able to retain customers over a long period of time. This is a significant strength as it indicates that the salon consistently delivers satisfactory experiences, prompting customers to continue choosing their services.

However, there are also weaknesses that can be identified from the comments. One customer mentions a wait time at the salon, implying that the salon may struggle with managing customer appointments efficiently. Excessive waiting times can be frustrating for customers and may deter them from returning to the salon. This weakness suggests that ABI Nails Spa could benefit from improving their scheduling or staffing procedures to minimize wait times and enhance customer satisfaction.

Another weakness highlighted in the comments is inconsistent service. The customer mentions a decline in service quality over the past few years, with instances of services not being done correctly or small issues occurring. This indicates that there may be a lack of consistency within the salon's staff, which can lead to inconsistencies in service quality. In order to address this weakness, ABI Nails Spa should focus on training and maintaining high standards among their staff to ensure consistent and satisfactory experiences for all customers.

Additionally, there is a specific complaint about a staff member's behavior towards a customer's preference for longer nails. This incident demonstrates a lack of professionalism and customer-oriented mindset on the part of the staff member. This weakness suggests that there may be a need for improved communication and customer service training within the salon to prevent such incidents from occurring in the future.

In conclusion, ABI Nails Spa has several strengths, including great customer service, high-quality services, a relaxing environment, and a loyal customer base. However, there are weaknesses that should be addressed, such as potential issues with wait times, inconsistent service quality, and a need for improved professionalism and communication among staff members. By addressing these weaknesses, ABI Nails Spa can further enhance its strengths and provide even better experiences for its customers.

Best TL Reviews

Just came here with my 2 daughters, ages 7 & 8. We had such a great experience all getting gel manicures here. Will definitely come back. Ladies were great with kids.

I have been coming to this nail salon for more than 15 years! I have tried others due to change in circumstances but always return to Abi Nails. Jenny is my go to person and she does an excellent Pedicure and Manicure ????

It’s a small quaint location which is nice and relaxing. I’m a happy customer ????

Had a #2 pedicure, loved it. Not only did she take care of my feet but loved the 10 minute foot and leg massage.

Very relaxing place and the girls do a great job nails and pedicure. Went several times and I will continue going there! Overall great place! I highly recommend it! LG

Amazing nail salon! Its my favorite place to go since i've found them. Everyone is so sweet and talented. My nails have never looked this good .

Love getting my nails done here. Their will be a bit of a wait, but what nail salons don’t have one. I always leave happy with my nails when I walk out of there. The owner is great!

Great staff and great place to get something unique and special done to your nails for whatever occasion. They’re male technician is the best. ????

I have been going to this place since I was 14! I am now 25 back then I’ve always have had good service, and they always change owners from time to time. This time around the new owner upgraded the place with new paint and chairs looks very beautiful I love the Tiffany blue ! My only problem is the staff!! The past few years I haven’t been going as frequent because of the few times they haven’t done the services correctly as in my pedicure not getting the correct procedures or just little things. This last time I went in late March I came in for a pedicure and a full set the man that works there was starting my full set and he asked what length I wanted for my nails he showed me and I said longer he literally cut just a tiny bit from when I first said longer he proceeds to cut and I said I think I’m gonna want them longer cause that’s what i been wanting. He gets upset and starts saying some words in their language and he gets up and leaves and has the manager do my nails just because I wanted them a long length keep in mind I’m not asking for the whole nail not to be cut but I like my nails a medium - long length coffin and he had a problem with the way I wanted my nails I’m paying about 100$ to get a pedicure and full set and they’ve been treating me bad the past few times I will never come here again and that man has an issue with long nails if that’s the case he shouldn’t be working there ! There’s of course the few ladies who do an amazing job but I’m done giving them my business. They shouldn’t get away with treating us that way we pay good money and what we want we should get !