American Nail

+1 301-277-3055

4311 Kenilworth Ave, Bladensburg, MD 20710 United States of America

Open Today: -

Quick Facts About American Nail

American Nail place has a number of strengths based on the comments provided. Firstly, customers consistently mention the kindness and friendly nature of the workers. This is a positive attribute as it contributes to a welcoming and enjoyable atmosphere for customers to relax in. The employees at American Nail place also receive praise for their efforts to make customers' nails look beautiful. This demonstrates a commitment to providing high-quality services and meeting customer expectations.

Another strength highlighted in the comments is the skill and thoroughness of the nail technicians. Multiple customers specifically mention Amy and the great job she did on their nails. This indicates that she has established a strong reputation for her expertise and ability to provide a satisfying experience for customers. Additionally, some customers appreciate that Amy listens to their preferences and does their nails the way they want them done. This personalized approach to customer service can enhance customer satisfaction and loyalty.

Furthermore, the fact that Amy is consistently mentioned as the preferred technician suggests that American Nail place has a reliable and skilled staff member. Customers seem to trust her work and are willing to make appointments specifically with her. This speaks to the competence and professionalism of the personnel at American Nail place.

However, the comments also reveal some weaknesses of American Nail place. One customer mentions that their nails were "OKAY" and highlights a crooked and lumpy thumb nail, as well as inconsistencies in nail shape. This suggests a lack of attention to detail or consistency in the quality of the services provided. This can be a drawback for customers seeking flawless and precise nail work.

Another weakness highlighted in the comments is the issue of long waiting times. While some customers are understanding of the busy nature of the salon, it is still a potential problem that could lead to customer dissatisfaction or inconvenience. Waiting times can negatively impact the overall customer experience, particularly if appointments are not honored or if there is a lack of communication regarding delays.

Furthermore, some customers mention negative experiences with the salon as a whole. One customer states that their nails broke only two days after getting acrylics and criticizes the customer service. Another customer recounts instances of rudeness and unprofessionalism by the salon's employees, specifically mentioning the manager's lateness for appointments. These experiences reflect poorly on the overall reputation and customer service of American Nail place.

In conclusion, American Nail place has strengths in terms of its friendly and diligent workers, as well as the skill and personalized service provided by some of its technicians, particularly Amy. However, there are weaknesses evident in the lack of consistency and attention to detail in the nail work, as well as the issues with long waiting times and instances of poor customer service. These weaknesses may need to be addressed in order to improve overall customer satisfaction and maintain a positive reputation for the salon.

Best TL Reviews

I’m absolutely in love with this place. I moved around 2 years ago and have been scared to try out a new salon but I’ve gone here twice now and have left so happy! The workers are so nice and do their best to make your nails look gorgeous! Thank you so much!

Loved the job Amy did! She was very thorough and friendly. I've already scheduled my next visit with her!

I honestly had a good experience, the nail tech did a better job than most of nails techs in the greenbelt area. I loved my nails! She did it just the way that i like them! Will for sure come back again. Thanks !

They were very nice and overall my nails were OKAY but my thumb nail is a bit crooked and lumpy and some of the nails aren't shaped exactly the same... over all it was OKAY

AMY???????? She’s GREAT can’t complain !!!

Yes some times I have to wait on her but i understand she’s VERY BUSY !! Because EVERYONE makes appointments with her since she’s the only one that does your nails how u ask her to! Not even the owner does a great JOB LIKE HER . BOOK UR APPOINTMENT WITH AMY TRUST ME YOU WONT REGRET IT ☺️

Amy has always done my nails and she does it how i want it not her way. I’ve never been unhappy. They all have a style and a way to do nails. I just prefer my tech. They all do a great job on feet I’ve never had a problem.

Only after two days of making acrylics broke my nails and their service to the customer very bad I do not recommend that you spend your money on this bad place

The weman working in this salon are very rude and unprofessional. My first time patronizing them(during covid, by appointment only) . The manager herself (Tina)was 30 minutes late to my appointment. Now today (on my birthday) I was 5min late and Helen who the appointment was with, wouldn't honor it. Not to mention she was already 25 minutes into another customers pedicure. So it seems to me that they never intended on honoring my appointment. The kicker is that the manager, that I had my nail appointment with is late again for a second time. NEVER AGAIN!!!