Quick Facts About Annie's Nail & Spa
Annie's Nail & Spa seems to have several strengths as highlighted by the positive comments. Firstly, customers appreciate the consistency of their work. Unlike other nail salons that often provide inconsistent outcomes, Annie's Nail & Spa ensures that the nails are done well and that they last. This is likely a result of the skill and expertise of the staff members who work there.
Moreover, the salon owners are commended for their welcoming and friendly demeanor. Customers feel comfortable and enjoy their time at the salon, making it a pleasant and inviting atmosphere. The owners seem to prioritize customer satisfaction and aim to provide a positive experience for everyone.
Additionally, the salon's staff members are praised for their professionalism and accommodation. They are polite and accommodating, going above and beyond to make customers feel special. This level of customer service contributes to the overall positive experience at Annie's Nail & Spa.
Another strength of this establishment is the quality of their foot massages. The customer describes it as a "high treatment," indicating that the pedicure chair offered a satisfying experience. This suggests that Annie's Nail & Spa provides a well-rounded experience by not only focusing on nail care but also providing relaxing foot massages.
Furthermore, the positive comments mention how customers feel like they are valued and appreciated at Annie's Nail & Spa. The salon goes beyond simply providing a service by making the effort to make customers feel special. This personal touch creates a sense of loyalty among patrons and makes them feel like they have found their "nail salon home."
However, despite these strengths, there are some weaknesses that emerge from the negative comments. One major complaint revolves around the owner, Annie. A customer states that she had a negative interaction with Annie, where she was not given the opportunity to look through color options before being forced to select a color for her pedicure. This indicates poor customer service and suggests that Annie may not always prioritize the needs and preferences of her clients.
Moreover, another customer complains about a disruptive incident involving the owner and his wife during their visit. The customer felt stressed and uncomfortable witnessing the conflict, which was unprofessional and disrespectful to the customers. This demonstrates a lack of professionalism on the part of the salon owner, which may create a negative and uncomfortable atmosphere for customers.
Additionally, there is an incident described in one of the comments where the owner's husband called a customer to address their review, displaying aggressive behavior and a lack of respect. This highlights a systemic issue within the business, indicating a lack of proper communication and conflict resolution skills.
In conclusion, Annie's Nail & Spa has several strengths, including consistent and quality work, welcoming owners, professionalism, accommodation, and excellent foot massages. However, there are also some weaknesses to consider, such as poor customer service from the owner, unprofessional behavior within the establishment, and a lack of conflict resolution skills. These weaknesses can impact the overall customer experience and may discourage some individuals from returning to the salon.
Best TL Reviews
Absolutely love this nail salon! I have been here once before in the past and decided to come again. Most places I have been are inconsistent with their work and my nails starting chipping not long after. The owners at Annie’s are so nice and welcoming and I enjoyed my time there. My nails look amazing and I know they will last. I think I finally found my nail salon “home!” Thank you Annie’s!
The chair for the pedicure gave me a better massage. The lady just seemed rushed the whole time, my water was cold. She barely applied any pressure to your feet. like I mean to the point where she made it look like she was going hard but she was tickling me. It felt like a pretend pedicure. Kinda disappointed since there was like no one in there I thought it would have been more personal. So upset.
**Update: A few hours after making my original post the owners husband had the audacity to call the other person I was with cellphone. The appointment was made under their name and I did not pay with a credit card, so this store did not even have my name but took the time to figure out who I came in with so they could call about my review. Once I was on the phone with owners husband he would not allow me to respond to anything he was saying, he would cut me off by raising his voice and over talking me as well as yelling "thank you for your review" in an aggressive manner. After not being able to even explain what my issue was because he clearly did not understand and would not allow me too I hung up on him. That entire phone conversation clearly shows that I am not the first to have issues with this business and that the husband has zero respect for women or others in general. Please do not waste your money supporting this business it only enables this unexceptable behavior. **
Original:
I would like to start off by saying the lady who did my nails was extremely nice an accommodating. I am particular about my nails and she did a pretty good job. The reason for my 2 stars however is due to the owner Annie. Before I was even allowed 1 minute to look through the multiple colors for dip powder that they had she grabbed the samples out of my hand and told me I had to pick a color for my pedicure first. I've never had someone do that before in any nail salon let alone the OWNER. Absolutely terrible customer service by her, I truly hope she doesn't act this way all the time.
Great staff and good foot massage. I felt like I got high treatment. Was very happy we stopped by.
Best nail salon in the hartford/glastonbury area, hands down. Incredibly professional, polite & accommodating.
Although my pedi/mani was great, I was stressed out during my second visit there. The owner was shouting at his wife and yelled at her chasing her to the back. Someone threw something back there. I was there for relaxation and ended up being so stressed out. Someone laughed and said “ oh it’s so cute how the yell back and forth at each other”. This was not cute. The girl doing my nails said he’s been like this since he stopped smoking 3 months ago. No excuse. Finally another customer said to the man that he needs to leave. He stormed out and peeled out in his car. I will not go back despite the other customer saying that it’s never like this and not to leave because of what happened. Well it was unprofessional and disrespectful to his customers to act like that and I will not be going back.
Nailed it!!! This was hands down the BEST experience I have ever had at a nail salon. If you haven’t been here, you need to try it at least once. You won’t be sorry ????
My daughter and I love this nail salon! They are welcoming and friendly. They take care to make everyone feel special when you walk through the door and go above and beyond with us, especially my daughter. They do an amazing job! We love going here together!
Annie's Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 09:30 AM - 05:30 PM |
How to go there
Location
Places
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