Quick Facts About Ok Beauty & Hair
Ok Beauty & Hair Place is a beauty supply store that has received mixed reviews based on the comments provided. In order to evaluate its strengths and weaknesses, we will analyze the feedback given by customers.
Starting with the strengths, one customer mentioned that the staff and managers are knowledgeable about brands and products, offering assistance to customers in finding the right items for their hair care needs. This shows that the employees have expertise in the field and are able to provide valuable guidance to customers. Additionally, the store is commended for its wide variety of hair care and maintenance items, catering to different budgets. This suggests that customers have a range of options to choose from, making it more likely to find products that suit their needs and preferences.
Another positive aspect mentioned is the cleanliness and organization of the store. This is important for customers as it creates a pleasant shopping experience and makes it easier to find the desired products without much effort. The customer who mentioned this points out that it demonstrates the store's commitment to its customers and their satisfaction.
Furthermore, the staff is described as friendly, which is an important factor in creating a positive customer experience. Approachable and friendly employees can make customers feel welcome and more likely to return to the store for future purchases.
Moving on to the weaknesses, one customer had a negative experience with the pricing. They mentioned that they purchased hair packs at a certain price one day, but when they returned the next day, the price had increased. The customer felt frustrated and believed that the store was engaging in unfair and inconsistent pricing practices. This incident reflects a lack of consistency and transparency in pricing, which can be a major concern for customers.
Additionally, there were complaints about the lack of availability of certain hair products. Some customers mentioned that the store either did not have the specific products they needed or had limited quantities. This can be frustrating for customers, especially if they rely on the store for their hair care needs. This issue suggests a weak inventory management system, which can result in dissatisfied customers and lost sales.
Another weakness mentioned is the behavior of one specific staff member. Customers mentioned that this staff member was rude, made them feel uncomfortable, and talked negatively about clients. This kind of behavior is unprofessional and can create a negative atmosphere in the store. It also reflects poorly on the reputation of the business and can lead to loss of customers.
In conclusion, Ok Beauty & Hair Place has several strengths and weaknesses based on the comments provided. Its strengths include knowledgeable staff, a wide variety of hair care products, cleanliness and organization of the store, and friendly staff. However, weaknesses include inconsistent and unfair pricing practices, limited availability of certain products, and unprofessional behavior by a staff member. It is important for the business to address these weaknesses in order to improve customer satisfaction and loyalty.
Best TL Reviews
I came here yesterday and got 3 packs of hair for 6.99 and ran out of hair … I come back the VERY next day with my receipt and they tried to up charge the hair by 3 more dollars per pack. I had the hair installed and showed her and she refused to sell it to me for that price and told me “ Someone here marked it wrong and it’s what ever whatever we say it is today”. I was not aware that this is how a business can be ran, but because they did not have the price marked, she told me I had to buy it for the price it was at today. It wouldn’t have been an issue if I hadn’t just bought the SAME HAIR yesterday. Initially, I was going to just buy the hair then I thought about how many times they must do this to make their sales. I was a regular here for the past 4 years (as I live in torrance) but after today I will be going to Vermont and Carson for all my hair needs :/ sorry to say the other reviews here are true. very dissapointed
From the moment I walked into the store, I was stated up and down and followed throughout the store. When I asked for different colored hair than what was displayed, the older lady acted as if she had an attitude from me requesting their product availability. When I checked out at over $70, the same lady excessively thanked me and told me to have a good day. Had it not been covid-19, I would've left everything on their counter and shopped elsewhere. I understand that those who steal ruin your trust, but you lost my business for good. You did not follow any of the Asians in the store, so why follow me?
Besides, your hair selection is minimal, at best. This store is not worth the suffering. I would not recommend.
Walked in the store and they just allowed there dog to jump all on me. I asked if she could get the dog and instead of grabbing the dog she was telling the dog to move. I can't Express in the review how furious I was. Not everyone is a dog person. I like dogs but I don't want them jumping on me. I gave two stars because they had what I needed but to bring you pets to work is absolutely crazy.
Wide variety of hair care and maintenance items....whatever your budget. The staff and managers are very knowledgeable about brands and products that customers seem to prefer. I have shopped at this location, the one in Sigmal Hill and Long Beach! I appreciate the staff and managers. I now consider them friends!
Thank you for being a clean and organized beauty supply establishment. It means so much to be able to walk in a find exactly what you need without rummaging through and then being suspected of being dishonest. Your store displays how you feel about your customers. Thank you
Beauty supply recommend the lady’s very nice and the place is cleaned BUT THE BAD PART IS THE HAIR PLACE IN THE BACK ????????♀️ the lady is rude I order hair and made a appointment with her my hair wasn’t ready she tired to Attack me over me wanting my money back she’s very unfit to conduct business with them she talks about her clients with other clients she made me feel very uncomfortable I wouldn’t recommend her to no one very messy as you will say seems to be a sweet black lady but once your in her chair god bless you not a great Energy to be around and definitely not to do your hairstyles prices are too high for her skills on styles ????????????????????????????????????????
People are nice, prices are high and they never have the hair I need or they have one or 2 packages and THATS IT! Products.. you have great chances of finding what you need. My sister swears by this place. However, I have a different opinion
The staff is always so friendly and is knowledgeable about everything. Prices are also great. I love going here for anything I need for my hair!
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Ok Beauty & Hair Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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