Quick Facts About Beauty and Beyond
Beauty and Beyond is a hair store that has received both positive and negative comments from customers. In order to understand the strengths and weaknesses of the store, let's analyze the comments that have been provided.
One common strength mentioned by several customers is the welcoming and friendly atmosphere. One customer specifically mentioned feeling more welcome at Beauty and Beyond than any other hair store they had been to. This positive experience can create a warm and inviting environment for customers, making them feel comfortable and valued.
Another strength mentioned by a customer is the exceptional customer service provided by Simone, an employee at the store. The customer praised Simone for taking the time to assist them without rushing and expressed appreciation for the boss man, who gave them a discount. This indicates that the store values good customer service and goes above and beyond to meet customer expectations.
The availability of a wide range of products at Beauty and Beyond is highlighted as a strength by a customer who mentioned finding exactly what they needed for a better price compared to another beauty supply store. This suggests that the store has a diverse selection of products that cater to various customer needs.
However, several weaknesses have also been identified by customers. One customer shared a negative experience with the customer service, stating that they were sold something they explicitly said they didn't need. Additionally, they were not able to get a refund for the unsuitable product, only a credit for future purchases. The customer also felt pressured to buy something else from the store. This highlights a weakness in terms of communication and refund policies.
Another weakness mentioned by a customer is the rude behavior of the owner. The customer expressed dissatisfaction with the owner's lack of customer service skills and rude remarks. This negative interaction can create a hostile environment for customers and deter them from returning to the store.
The issue of incorrect billing is another weakness identified by a customer. They mentioned that an employee was ringing up items that were given as samples and that the employee was related to the owner. This situation raises concerns about honesty and transparency in the store's billing practices.
In conclusion, Beauty and Beyond has strengths in its welcoming atmosphere, exceptional customer service from certain employees, and a wide range of products. However, there are weaknesses in terms of customer service inconsistencies, rude behavior from the owner, and issues with billing practices. The store could benefit from improving communication, ensuring consistent customer service standards, and addressing concerns regarding refunds and billing accuracy.
Best TL Reviews
I have been to many hair store in my life but I've never felt more welcome than when I went to this store. Simone in the back is amazing, she take her time with us, she doesn't rush me. The boss man is super cool, he gave me a super discount and I really appreciate it. Thank you guys at beauty and beyond
Customer service is horrible, they sold me something that I explicitly said I didn’t need like that and they said that once I colored the extension then it was going to work so I took them and my hair stylist said that it was impossible getting remy extensions from jet black to brown so I had to go back and get only two pack of another one and then did not give me my money back, just a credit so now I need to buy the same extensions I bought when I went back and the guy said he discontinued the extensions when he actually had a bunch when I went there so now I am not able to get my money back at all and he is forcing me to get something else from the store when I do not need anything else from the store. I’m losing 140 dollars that they won’t give me back
Always have a pleasant experience buy wigs so often I know them by name ????
Owner is extremely rude. The first time I came in here I asked if they had an item in the back because I seen nothing on the counter. He claimed that what is out there is all they got and he definitely had 0 customer service skills! Came by today at 8:50pm, the owner said rudely “are you going to buy something or what? We close in 10 minutes” I decided not to go im not spending money where it isn’t deserved. YOU SHOULD DEFINITELY COME HERE IF YOU LIKE BEING TREATED LIKE TRASH.????
I love love this hair store. Simone is freaking amazing and the guys in the front is so good with working with you. I will never go to another hair store
Can't believe I've been going to the other beauty supply store across town this is a hidden gem had exactly what I needed for a better price!
Omg! I had the greatest experience in this store last week. I went in to buy a wig and found the sweetest person ever. Simone works with the wigs and she is so sweet. She listen to me and she prayed with me, she also cut my wig. So was so patient with me and then rush me. I will always go back to this store and I've been telling everyone about my experience there. Thank you Simone and beauty and beyond
It's like any other supply store, but you must pay attention to you're sales clerk and receipt. He was ringing up items that were given to us as samples. He was related to the owner. Pay attention!
Place Pictures
Beauty and Beyond Info
Amenities
Service options
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 09:00 PM |
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| Tuesday | 09:00 AM - 09:00 PM |
| Wednesday | 09:00 AM - 09:00 PM |
| Thursday | 09:00 AM - 09:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 09:00 PM |
| Sunday | 09:00 AM - 08:00 PM |
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Location
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