Beauty Mart LLC

+1 301-322-5230

9100 McHugh Dr # 542, Glenarden, MD 20706 United States of America

Open Today: -

Quick Facts About Beauty Mart LLC

Strengths: 1. Wide range of products: Customers praise Beauty Mart LLC for having a great selection and variety of products. This implies that they cater to a diverse customer base and can meet the needs of different individuals.

2. Clean and spacious environment: Multiple comments mention how clean and open the store is. This can contribute to a pleasant and comfortable shopping experience, making customers more likely to return.

3. Good customer service: Several comments highlight the helpfulness of the employees at Beauty Mart LLC. This indicates that the staff is knowledgeable and willing to assist customers, which can enhance the overall customer experience.

4. Adequate parking and wheelchair accessibility: Positive comments mention the availability of parking spaces and wheelchair accessibility. This can make the store more convenient and accommodating for customers with mobility issues.

Weaknesses: 1. High prices: One comment mentions that the prices at Beauty Mart LLC are higher compared to other similar locations. This can discourage regular visits from price-conscious customers and lead them to explore alternative options.

2. Customer concerns about surveillance: Multiple comments raise concerns about being followed and watched while shopping at the store. This suggests that there may be an issue with customer trust and discomfort, which could turn potential customers away or decrease repeat visits.

3. Allegations of contempt for customers: One comment suggests that the establishment operates with contempt for the predominantly African American customer base. This allegation could damage the store's reputation and lead to a loss of customers.

4. Overcharging and disrespect: A customer complained about being overcharged for an item and perceived disrespect from an employee. Such incidents can lead to negative word-of-mouth and a decline in customer trust and satisfaction.

Conclusion:

Beauty Mart LLC has certain strengths, such as a wide range of products, a clean and spacious environment, good customer service, and convenient amenities like parking and wheelchair accessibility. However, the store also faces several weaknesses, including high prices, customer concerns about surveillance, allegations of contempt towards customers, and incidents of overcharging and disrespect. To address these weaknesses, Beauty Mart LLC should consider implementing measures to ensure fair pricing, improve customer trust and comfort, and address any issues of disrespect or mistreatment reported by customers. By addressing these weaknesses, the store can enhance its reputation, increase customer loyalty, and attract a broader customer base.

Best TL Reviews

Great business and partners - if they don’t have it, tell them and they will get it - nice lounge wear for all sizes and unique selections - people are always asking me, “where did you get that?”

It's a beauty supply store with a variety of hair products. I will say it was extremely clean and opened spaced

This is my go to beauty supply store. They are always well stocked, and the employees are very helpful@

I think that they have a lot of items, a lot of parking handicapped entrances

Clean, airy, and they have a lot of items I use on a daily basis. My rating for the 3-star is due to the pricing. This beauty mark os higher than some of the other locations I've visited. If you need something quick, it's worth a look however, they're prices are too high for me to visit on a regular basis.

This is indeed a beauty mart. A one stop shop for all beauty supplies. It’s big, fully stocked and well organized. I purchased a wig at a reasonable price from their wide selection of wigs on display. First time here and maybe I would come back even though I’m not super impressed with their service.

????️ Adequate Parking Space✅

♿️Wheelchair Accessible Entrance✅

It amazes me that an establishment that caters to predominantly black customers operates with contempt for the very people they need to exist.

Even though there is a great selection and variety of products, the annoyance of being followed and having your every move watched takes away from the potential of this place.

The Asians that own this store have started to hire black people. However, if shoplifting occurs so often that patrons need to be watched throughout their entire shopping experience. I think it’s common sense to implement a more effective process or to invest in security.

For now, I only visit this store because it is the only one that I can obtain By Natures products from. Trust and believe that as soon as I find another retailer, I will no longer visit this store.

Please check your receipt before you leave this store. Yesterday, once I arrived home I realized that cashier Grace K. overcharged me for an item. While at the register she asked for a price. No employee replied so I gave it to her. She overcharged me. As one reviewer stated, there is still a level of disrespect for the masses who patronize this store.