Beauty Nail

+1 205-338-6245

75 Vaughan Ln, Pell City, AL 35125 United States of America

Open Today: -

Quick Facts About Beauty Nail

Strengths:

1. Long-time loyal customers: Billy has been doing one customer's nails for over 20 years, indicating a strong customer base and loyalty to the salon. 2. Experienced staff: The fact that the salon has been successful and known as "the place to go" in the past suggests that the staff members are skilled and well-trained. 3. Positive word-of-mouth: Customers who are satisfied with the salon's services tend to spread the word, which can attract new clients and contribute to the salon's reputation. 4. Ability to open a separate shop: The fact that Billy and his wife are downsizing and opening a small shop for regular customers indicates their commitment to maintaining relationships with loyal clients. 5. Efficient service: Despite the negative comment about not having enough staff, there is a positive comment about being able to accommodate a walk-in customer quickly.

Weaknesses:

1. Staff shortage: The comment about not having enough people working and having to turn away customers suggests that there may be a staff shortage, which can negatively impact the customer experience and result in lost business opportunities. 2. Inconsistency in service quality: One customer mentioned that their last pedicure was mediocre because the nail technician was sick. Inconsistencies in service quality can deter customers and result in negative reviews. 3. Lack of friendliness: A customer mentioned that the associates did not bother to help or answer questions, indicating a lack of friendliness and customer service. 4. Nail durability issues: One customer complained that their gel nails fell off quickly, despite having had successful gel nails done at the salon in the past. This raises concerns about the durability and quality of the salon's services. 5. Painful and unsatisfactory results: Another negative comment mentioned a painful experience and dissatisfaction with the appearance of the nails, indicating a lack of attention to detail and customer satisfaction.

In conclusion, Beauty Nail place has several strengths, including long-time loyal customers, experienced staff, positive word-of-mouth, the ability to open a separate shop, and efficient service for walk-in customers. However, they also have weaknesses, such as staff shortages, inconsistencies in service quality, a lack of friendliness, nail durability issues, and unsatisfactory results. To improve, the salon should address these weaknesses by ensuring an adequate number of staff members, maintaining consistent service quality, improving friendliness and customer service, enhancing the durability of nail services, and paying attention to detail to ensure customer satisfaction.

Best TL Reviews

Billy is the absolute best! He has been doing my nails for over 20 years and I will not let anybody else touch them. However he is leaving beauty nail because he and his wife are downsizing and opening up a small shop probably just for the regular customers since they are getting a little older. However he's turning this over to his brother and sister and I'm sure it will once again be the thriving nail shop that it used to be because they used to be the place to go. I would have given them a five but the last couple of times I've been in there there haven't been enough people working and I've noticed they've had to turn people away which is not good for business. They are losing money! And also with places like that people who go there and really like the work they do tend to tell that to other people as I am doing and the word spreads of how good they are at what they do. And I will say the last time I got a pedicure there it was just mediocre. But the lady who did it was sick so that's probably why I didn't get my best because normally they do a great job. That's the only reason I did not give them a five star review.

I just walked in with my daughter, she was interested in getting her nails done for the first time. There were 3 associates, 2 working on customers, 1 not. None of them could be bothered to help us, or answer questions. I'll try somewhere else, where the atmosphere is more friendly.

I will forever use this nail salon. Crystal is amazing and she does amazing nail art.

Definitely ask for her ????

I got gel nails this morning and they’ve already fallen off. Which is odd because I’ve gotten gel nails done here before and they’ve stayed on for a LOT longer

Julie was my old boss she is the best nail technician in this area. I recommend this nail shop 100 percent she does a great job.

It was good. I went as a walk-in and they were busy but able to get me in right away. I had a pedicure. The young girl who did it was polite but really did not seem very friendy. Everyone else were nice. I will go back.

I highly recommend this salon.Crystal did an amazing job on my friends nails and designs. My pedicurist was Re and she gave a great massage! I've found my new spot.

Absolutely terrible. Very painful and they honestly look so bad :(