Beautyland

+1 410-944-7560

7015 Liberty Rd, Gwynn Oak, MD 21207 United States of America

Open Today: -

Quick Facts About Beautyland

Strengths:

1. Wide variety of products: Many customers appreciate the fact that Beautyland Place offers a wide range of beauty products. They note that the store has a large selection that can cater to different hair types and beauty needs.

2. Helpful staff: Several customers have praised the staff at Beautyland Place, mentioning that they are always available to help and provide assistance. Customers appreciate the staff's willingness to go above and beyond to find the items they need.

3. Peaceful atmosphere: A customer mentions the peaceful atmosphere in the store and attributes it to the music playing. This creates a pleasant shopping experience for customers and makes them feel comfortable.

4. COVID-19 safety measures: Customers have commended Beautyland Place for implementing COVID-19 safety measures such as mask-wearing, social distancing, and having employees available to assist. This shows that the store is prioritizing the health and well-being of its customers.

Weaknesses:

1. Rude and unwelcoming attitude: Multiple customers have criticized the staff at Beautyland Place for their rude and unwelcoming attitude. They mention feeling like they are being followed and harassed, particularly if they are African American. This behavior creates a negative and uncomfortable shopping experience for customers.

2. Unprofessional customer service: Some customers have raised concerns about the unprofessional customer service they have received at the store. They mention instances of staff being rude both in person and on the phone. This kind of behavior is off-putting and may deter customers from returning to the store.

3. Inconsistent adherence to policies: A customer shares an experience where the staff manager at Beautyland Place did not follow the store's own policies regarding returns and exchanges. This inconsistency can create confusion and frustration for customers, leading to a loss of trust in the store.

4. Lack of friendliness from some staff: While some customers have reported positive experiences with the staff, others have mentioned encountering unfriendly staff members. This inconsistency in friendliness can create a mixed perception of the store and affect the overall customer experience.

In conclusion, while Beautyland Place has the strengths of offering a wide range of products, helpful staff, a peaceful atmosphere, and implementing COVID-19 safety measures, it also faces weaknesses such as a rude and unwelcoming attitude from staff, unprofessional customer service, inconsistent adherence to policies, and lack of friendliness from some staff members. These weaknesses can negatively impact the overall shopping experience for customers and may deter them from choosing Beautyland Place over competitors.

Best TL Reviews

Very rude. They follow you like you're stealing as soon as you walk in. Then even though they close at 8 they start harassing you to leave at 7:50pm even if you were already in the store. Go to any other beauty supply and spend your hard earned money elsewhere.

I honestly recommend any other hair store besides this one. They have security tags on everything you can think of and still feel the need to follow you around if you’re black. Even the Africans. The attitudes aren’t welcoming at all and you can tell that the CONSTANT approaches are NOT genuine. I would advise calming down. Nobody wants to steal your overpriced lipgloss. That type of attitude will only run your customers away. It’s imperative to be kind to your customers, especially when you’re selling the same items that someone can go get from the 1,000,000 other beauty stores that are within minutes of this one.

I just called to get a price for a set under dry there customer service on the phone is just like when your in the store nasty and rude I will not support this store..YOU KEEP THAT SET UNDER DRYER.. you don't give prices over the phone but quick to take my money with a attitude very

unprofessional I even asked for a price range.. YALL KEEP YALL MONEY DONT SPEND IT HERE!! was coming here over 20+ yrs this new group that took over is a Disappointment!!

I don't like the attitude of the Asian owners in this store. Their not welcoming or nice toward their patrons. African Americans spend an exorbitant amount of money in these types of stores and 99% of the time they are indifferent to them. I only go to them if I'm forced to. I spend very little money there r.

I could get lost in this store because they offer so much. Some Staff is not friendly though

Always helpful they get me whatever I need

I’ve come to this store since high school, never had any issues before. I don’t know what changed but staff manger doesn’t value their own policies! I called them a day after shopping asking about refund because I realized I bought the wrong color and brand. They told me no refund but we do exchanges or store credit must be within 7 days , original box and not unseal, I told the associate ok that’s great I haven’t even opened anything and I still have my receipt. 3 days later I come in , the associate told me, to got to the manager she handles it. This lady looked at the stuff and receipt and was like no, this is no return. I pointed out on the receipt it literally said Exchange or store allowed must be unsealed, original condition. She literally just ignored it. The staff was just looking at her and as I left the staff guy apologized for how she was acting?! Like I appreciate it but how you going to not follow your own rules?!

Peaceful atmosphere. Must be the music! Masks worn, employees available to help you, social distancing practice, a nice variety of everything concerning hair even some extras! Sadly they didn't have what I needed! But I'll still come back!