Quick Facts About Bella Nails
Strengths:
1. Accommodating and responsive to customer scheduling preferences: Bella Nails is praised for being able to accommodate customers' preferred appointment times and even calling them back to schedule appointments. This shows that they prioritize customer convenience and satisfaction.
2. Modern and clean salon: The commenters mention that the salon is modern and clean, which contributes to a pleasant and comfortable atmosphere for customers. A clean salon is important for maintaining hygiene and creating a positive impression.
3. Multiple mani and pedi stations: Bella Nails has multiple stations for manicures and pedicures, which suggests that they can handle a high volume of customers at once. This is advantageous as it allows for more efficient service and reduces waiting times.
4. Friendly and easy to talk to staff: The young lady who performed the pedicure was described as friendly, easy to talk to, and knowledgeable. This indicates that Bella Nails employs staff who are skilled in customer service and can create a welcoming environment for customers.
5. Attentive owner: The owner of Bella Nails is commended for being present at the salon, checking on customers, and being nice. This suggests that the owner is actively involved in the daily operations of the salon and that customer satisfaction is a priority.
6. Talented and skilled technicians: Several commenters mention that the technicians at Bella Nails did an excellent job with their nails. They were praised for their expertise in various nail services, such as dip powder nails and acrylic removal. This indicates that the salon has highly skilled technicians who can provide quality nail services.
7. Reasonable pricing and transparency: The salon is commended for clearly indicating the features of different price levels on their price sheet. This demonstrates transparency and helps customers choose the services that best fit their preferences and budgets.
Weaknesses:
1. Long wait times: One commenter mentioned that they had to wait for 45 minutes to be seated, even though they had made an appointment. This indicates that Bella Nails may have issues with managing their appointments and reducing customer waiting times. Long waits can be frustrating for customers and may negatively impact their overall experience.
2. Inconsistency in wait times: Although the commenter mentioned that they experienced a long wait time during their first visit, they later mentioned that subsequent visits had shorter waiting times. This inconsistency in wait times suggests that there may be some operational issues that the salon needs to address and ensure consistent service.
3. Limited availability on weekends: One commenter mentioned that they made an appointment for a Saturday but still experienced a significant delay before being seated. This suggests that Bella Nails may have limited availability for appointments on weekends, which can contribute to longer waiting times and dissatisfaction for customers who prefer weekend appointments.
4. Initial appointment scheduling issues: One commenter mentioned that they had to call a couple of hours ahead to secure an appointment. While Bella Nails accommodating their scheduling request is a strength, the fact that the commenter had to call last-minute suggests that the salon may have difficulties in effectively managing their appointment bookings in advance.
5. Improvement needed in appointment management: The commenter who initially experienced a long wait time stated that they hoped making appointments on weekdays would result in a better experience. This indicates that Bella Nails needs to improve their appointment management and ensure that customers can be seated promptly, regardless of the day of the week.
Overall, Bella Nails has several strengths, including accommodating customer preferences, a modern and clean salon, talented technicians, friendly staff, and reasonable pricing. However, they also have some areas for improvement, such as reducing wait times and improving appointment management, especially on weekends. Addressing these weaknesses can help Bella Nails enhance the overall customer experience and satisfaction.
Best TL Reviews
Bella Nails accommodated me with the time I want to get my nails done. They had even called me back to schedule my appointment. This was my first visit. Salon was modern and clean. Multiple mani and pedi stations. The young lady that gave me a pedi, spoke English, was very nice and easy to talk to. She did a wonderful job on my pedi. The owner was also there he was very nice and checked on me a few times while I was there.
I went in for my first appointment today and Hann was amazing! The salon is very cute and clean. I got my first set of dip powder nails, Hann was so friendly.
I love Han! I recently moved to Morgantown and found a nail salon similar to the one I had in Arizona. I am extremely happy with my nails and pedi's.
I found the salon by searching for five star reviews on Google. I called a couple hours ahead and they had an availability. The owner was very courteous and a great fun to talk to. They listened to everything I wanted, as well as fixed a previous semi-shoddy job. They took pride in their work, and gave an excellent result. Easily a five star review, will be returning for my regular fills. Cheers.
I made an appointment for 11:30 on a Saturday, and it took 45 min for me to get seated, so not off to a great start. Anyway, I had concerns from a previous salon who made my acrylics wayyy too thick, and my tech here improved them 100%, and did a great job with the polish getting it all the way back to my cuticles, so with a great quality job I will be going back for sure. I’m hoping making an appointment on a weekday in the future may work out better!
UPDATE: I’ve been back multiple times now and haven’t waited more than 5-10 minutes with an appointment, so I think my first day was just an off day. I still appreciate the quality of their work, and really enjoy Katie especially as my nail tech :)
I needed my acrylics off and booked an appointment just for removal. Han was very nice and efficient. I was in and out and he even took the time to reshape my nails after and add strengthener and top coat. Everything was so clean as well. I will be back!
Hann was so personable and we kept conversation almost the whole time. He truly cares for his clients both new and current. He explained the process and what he was using on our nails. Better products for healthier nails is essentially what he stands by. And no acrylic odor. We will definitely be returning. A truly great experience.
Polite technicians, clean facility, fun glitzy beaded curtains, newer waiting area furnishings and flooring. Good experience with pedicure. Features of different price levels clearly indicated on price sheet.
Place Pictures
Bella Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
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