Bella Pizza

+44 1709 373734

4 High St, Rotherham S60 1PZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Bella Pizza

Strengths:

1. Best Service: Multiple comments mention the excellent service provided at Bella Pizza. This indicates that the staff is friendly, helpful, and attentive to customers' needs.

2. Best doner pizza: According to a comment, Bella Pizza offers a doner pizza that is highly recommended. This suggests that they provide unique and delicious menu options to cater to different tastes.

3. Homemade chili sauce: The homemade chili sauce at Bella Pizza is praised by a customer, indicating that they offer tasty condiments and have the ability to create unique flavors.

4. Regular orders and loyal customers: One comment mentions that they order regularly from Bella Pizza, implying that the place has a base of loyal customers who keep coming back. This suggests that the food and overall experience are consistently satisfying.

5. Good chips: A comment praises the quality of the chips at Bella Pizza, indicating that they have mastered the art of creating tasty crispy fries, which can be a draw for customers.

6. Nice owner: Another comment mentions that the owner of Bella Pizza is very nice. Having a friendly and approachable owner can create a welcoming atmosphere and contribute to a positive dining experience.

Weaknesses:

1. Incomplete orders: A dissatisfied customer complained about receiving an incomplete order at Bella Pizza. This suggests that there might be issues with quality control and attention to detail in the kitchen.

2. Rude customer service: Several comments mention rude and dismissive behavior from the staff when customers called to complain or seek resolution. This implies poor customer service and a lack of professionalism.

3. Late deliveries: There are complaints about late deliveries, with one comment specifically mentioning a two-hour wait. This indicates that there may be issues with the efficiency of the delivery service, leading to unhappy customers and potentially cold or spoiled food.

4. Burnt food: A customer had a negative experience with a charcoal chicken burger that was burnt and had shrunk portion sizes for the chips. This suggests inconsistency in food quality and preparation, impacting the taste and overall satisfaction of meals.

5. Lack of change: A customer had a negative experience when the delivery driver did not have change for a 20-pound bill. This reflects a lack of professionalism and preparedness, leading to a frustrating situation for the customer.

6. Argumentative attitude: One comment describes the staff arguing with the customer and talking over them during a phone call. This indicates a lack of respect for customer concerns and a hostile attitude, further contributing to poor customer service.

7. Dry and unpleasant meat: A dissatisfied customer mentions that the chicken meat and dinner meat were dry and unpleasant. This highlights a potential issue with the quality of the ingredients and the cooking techniques used at Bella Pizza.

Overall, while Bella Pizza has strengths such as good service, a unique doner pizza, and homemade chili sauce, they face significant weaknesses in terms of incomplete orders, rude customer service, late deliveries, burnt food, lack of change, and dry meat. These weaknesses can significantly impact the overall dining experience and customer satisfaction at Bella Pizza.

Best TL Reviews

Best Service and best doner pizza you must try the house special pizza and ther home made chilly sauce IV BEEN COMING HERE FOR YEARS IGNORE ALL BAD REVIEWS

I order regularly. Always best chips. Id recommend chilli sauce. I normally get wraps or pizza but i never had a bad experience with food or anything. Owner is also very nice.

would prefer to give no stars!!

apsulutly shocking food... order was incomplete and they never returned with missed items... (that had already been paid for on card) ring up to get spoken to like utter rubbish... phone put down on you when trying to explain... to then have to ring back again and phone handset to just be placed on side and listen to the background noise in shop.

Use to love it here, not ordered for around a year, defo wont order again. Charcole chicken burger tasted like charcoal all right! It was black on the outside and the bits that wernt black tasted burnt. The chips have shrunk in portion size compared to before and were soggy.

SHOCKING do not order driver didn't have change for a 20 for a 14.50 order so took the pizza back off me and said he will take it home then, rang up and the guy on the phone said he would get him to bring it straight back with change and then never showed up never had a service so bad JUST AVOID!!

Last time I order from here delivery was very late no apology owner just puts phone down when you complain.

Used to order every few week from these great food great, prices great timings….all a thing of the past. 2 hours for 2 pizzas ring them up just speak absolute trash down the phone and talk over you. This was 6 months ago. So all for second chance as my partner wanted to order I gave it another go…..low and behold 2 hours call them same shocking attitude some woman talking over you constantly arguing the toss…they then turn up with a stone cold everything that’s just gone straight in the bin.!! Avoid at all cost

Horrible dry chicken meat and dry dinner meat load better takeaways!