Billion Nails

+1 716-871-8978

2314 Delaware Ave, Buffalo, NY 14216 United States of America

Open Today: Closed

Quick Facts About Billion Nails

Billion Nails Place has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses. To provide a comprehensive analysis, the comments will be categorized into strengths and weaknesses.

Strengths: 1. Consistent quality: The first comment praises the salon for consistently doing a great job. The client mentions that they have been going to Billion Nails Place for a couple of years and highly recommends it. This indicates the salon's ability to consistently deliver satisfactory outcomes.

2. Detail-oriented and caring staff: The second comment highlights the caring nature of Amanda, one of the staff members. The client appreciates her attention to detail, implying that the salon prioritizes the quality of service provided to its customers.

3. Good atmosphere and service: Comment three compliments the salon for its pleasant atmosphere and great service. A positive ambiance can significantly enhance the overall experience for customers.

4. Excellent service and prices: The fourth comment acknowledges the excellent service and prices at Billion Nails Place. This suggests that the salon offers competitive pricing while still maintaining a high level of service quality.

Weaknesses: 1. Unprofessional and aggressive behavior: One client expresses dissatisfaction with the salon's unprofessional and aggressive behavior. The staff member did not address the client's concerns and became upset when the client expressed dissatisfaction. This highlights a lack of customer service skills and professionalism.

2. Poor workmanship and quality: The next comment reveals quality concerns at the salon. The client reports that their daughter's pedicure was messed up, and the salon staff seemed annoyed and did not complete the requested design correctly. Additionally, the client notes that the nail polish did not last long. This suggests a lack of attention to detail and a decrease in overall service quality.

3. Long wait times and unhygienic practices: The sixth comment highlights two issues. First, the client had to wait a significant amount of time, around 40-50 minutes, for a simple pedicure, despite there being few other clients in the salon. This indicates poor time management and potentially understaffed resources. Secondly, the client notes that they observed employees answering cell phones with wet gloves on and not changing gloves before continuing with the client's service. This raises concerns about the salon's adherence to proper hygiene practices.

4. Inconsistent customer service: The final comment mentions a specific staff member, Nancy, who is described as having no customer service skills. Additionally, the commenter suggests that appointments were scheduled simultaneously for multiple clients, which could result in compromised service quality. This reflects a lack of attention to customer satisfaction and potentially discriminatory practices.

In conclusion, while Billion Nails Place has strengths such as consistent quality, caring staff, a good atmosphere, and competitive prices, there are also notable weaknesses. These weaknesses include unprofessional and aggressive behavior, poor workmanship and quality, long wait times and unhygienic practices, and inconsistent customer service. Businesses should take these factors into account and address them to improve their overall service and customer satisfaction.

Best TL Reviews

Did a great job on my ????and always do. I been going here for a couple years. I highly recommend them.

Very detail oriented. Amanda is very caring and takes her time and does it right. Love her

I really liked the place good atmosphere and great service ????

Excellent service great prices

I was very vocal during my appointment, I asked the woman taking care of me to fix multiple things, multiple times. She did not fix anything. When I made it clear I was unhappy, the woman got very upset. I was not paying $65 for a set I was unhappy with so she took them off and was very aggressive about it. very unprofessional, not a good nail salon.

I went here about a week ago, with my daughter and mom. They messed up my daughters pedi, she showed him a simple design and he seemed very annoyed and did it wrong. It did not look like it at all. They did not speak and were very rough. My nail polish did not even stay on a week. Every single toe is bare except one. They also raised their prices to worse quality. Will not be returning.

Plan to wait a good 40-50 minutes before they will take you for a simple pedicure (with only 3 other clients being in the shop). Also watched two employees work on a pedicure then get up and answer their cell phones with their wet gloves on and then go back to the client without changing. Would not recommend.

Hannah is awesome!.......Nancy is nasty. No customer service skills will give you an appointment and schedule 3 more people at the same time. #low key prejudice. Will never get my business again.