Wiliana's Beauty Salon

+1 617-942-8375

4290 Washington St, Roslindale, MA 02131 United States of America

Open Today: -

Quick Facts About Wiliana's Beauty Salon

Wiliana's Beauty Salon has several strengths based on the comments provided. Firstly, it is praised for having the best customer service ever. The stylist, Santa, is specifically mentioned as being fast and great at getting the job done on time and beautifully. The comment suggests that the attention provided at the salon is great, indicating a high level of customer care. This positive customer service experience is further emphasized by the repeated recommendations from multiple commenters. The salon also receives praise for the high quality of service provided, including a fantastic job on an up-do and consistently beautiful and healthy hair results.

Another strength mentioned is the cleanliness of the salon. Multiple commenters mention that the salon is very clean and smells good, creating a pleasant and inviting atmosphere for customers. The cleanliness of the salon contributes to the positive overall experience and perception of the salon.

Affordability is also mentioned as a strength. One commenter states that the salon is very affordable, which is likely to attract customers who are looking for high-quality service at a reasonable price. The affordability factor may contribute to customer loyalty and repeat business.

There are also weaknesses identified in the comments that must be taken into account. One comment discusses a negative experience where the owner asked a customer to leave after an argument that occurred between another customer and a friend-client of the owner. This incident is described as unprofessional and creating a hostile environment for others. The commenter states that they will never return to the salon due to this discriminatory act. This indicates a weakness in the salon's ability to effectively handle conflicts and maintain a positive and inclusive environment for all customers.

Another comment describes a similar incident of an argument between clients, with the owner allegedly favoring one client over the other by kicking out the victim of the argument. This discriminatory act leads the commenter to decide not to return to the salon. Again, this highlights a weakness in the salon's ability to handle conflicts and prioritize customer satisfaction.

In conclusion, Wiliana's Beauty Salon has several strengths such as excellent customer service, a talented stylist, cleanliness, high-quality service, and affordability. However, there are weaknesses related to the salon's ability to handle conflicts and maintain an inclusive environment for all customers. These weaknesses should be addressed to ensure a positive overall experience for all patrons.

Best TL Reviews

The best customer service ever! Santas my stylist she’s fast and great at getting the job done on time and beautifully. I’ve been coming here for a year now and the attention is great. 10/10 recommend

I did not have a great experience. As a regular I expected much more from the owner. The owner asked a customer to leave after one of her friends at the salon got into a huge argument with the customer. How unprofessional! It made me walk off as well, knowing where the conversation/argument stemmed from. The whole thing made me uncomfortable and created a hostile environment for others. Never again!

There was an argument that took place last weekend between a client and a friend-client of the owner. Both clients were in verbal exchange due to an act of ignorance made by one of her clients. Instead of kicking both clients out, the owner decided to essentially ban a client (victim) from servicing at the hair salon by kicking the client out-who was never the aggressor and pet/kept her friend client (the aggressor) in her salon. I will not be returning to the salon due to the discriminatory act displayed towards the client.

My appointment started on time, she took her time to give me the haircut, place is very clean and castmer service is great!

High Quality Service! I have been looking for a local Hair Stylist till I met Santa. I am always very happy with the results of this beautiful salon that is very clean and warm. Also very affordable and I’m looking forward to my next appointment. She’s is the Best!!!

The owner of the salon did a fantastic job on my up-do. 10/10 recommend.

Definitely this is my favorite hair salon that I ever visited in Massachusetts, I love the way Santa care my hair, my hair grows healthy and beautiful. Thank you so much! Also I really love the place is clean and smell well. ????❤️

I actually got thick highlights, a trim and she styled my hair. I was absolutely amazed on how she did my hair. My hair was pretty dark and she lightened it enough to get how I wanted it. Santa will officially became my new hair stylist. When I looked at my hair when done had a huge smile on my face.