Bob & Berts - Newtownards

+44 28 9182 1579

51 High St, Newtownards BT23 7HS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Bob & Berts - Newtownards

Bob & Berts - Newtownards has received a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. Below is an analysis of the comments and an assessment of the strengths and weaknesses.

Starting with the positive comments, one customer had a lovely breakfast with their grandsons. They mentioned that the service was quick and efficient despite being busy, indicating that the staff are able to handle a high volume of customers effectively. The food was also praised as delicious, suggesting that the quality of the meals is high. The staff were described as welcoming and willing to cater to the needs of the customers, which creates a positive and friendly atmosphere. Overall, this comment highlights the strengths of Bob & Berts - Newtownards in terms of efficient service, delicious food, and welcoming staff.

However, there are also negative comments that indicate some weaknesses. One customer initially gave a positive review but then updated it two days later, expressing that they suffered from food poisoning after eating at the restaurant. This raises concerns about food safety and quality control. Although this could be an isolated incident, it highlights a weakness that should be addressed to ensure the health and safety of the customers.

Another customer complained about encountering dirty cutlery upon entering the restaurant. While they acknowledged that such things can happen occasionally, it is still a concern as it points to potential lapses in cleanliness and hygiene standards. This highlights another weakness that needs to be addressed to maintain a clean and hygienic environment for customers.

There were also complaints regarding customer service. One customer mentioned that although the food was good, they experienced poor customer service when they arrived. They noted that they had to wait to order and observed that other customers faced the same issue. This suggests a lack of efficient ordering systems or clear communication to customers regarding the order process. This is a weakness that could be rectified by implementing a sign or other clear instructions for customers.

Another negative comment highlighted poor customer service and staff attitude. The customer explained that they were told twice that there were no tables available, even though people were leaving. When they asked for their table to be cleaned, the staff member was unresponsive and unfriendly. This highlights a significant weakness in customer service and the behavior of staff members. Respectful and pleasant interactions with customers are crucial for a positive dining experience, and these incidents indicate a need for improvement in this area.

A customer also complained about the quality of the food, specifically the veg soup. They expressed disappointment that it lacked necessary ingredients like barley or soup mix. This suggests a weakness in quality control and consistency in food preparation.

The cleanliness of the establishment was mentioned as an issue in one comment. The customer stated that the tables were very dirty and called for a deep clean. This highlights another weakness that needs to be addressed to maintain a clean and inviting environment for customers.

In conclusion, the strengths of Bob & Berts - Newtownards include quick and efficient service, delicious food, and welcoming staff. However, there are weaknesses that need to be addressed, including concerns about food safety and quality control, cleanliness and hygiene standards, customer service and staff attitude, and consistency in food preparation. By addressing these weaknesses, Bob & Berts - Newtownards can further improve and provide a better overall experience for its customers.

Best TL Reviews

A lovely breakfast with 2 of my grandsons. Service was quick and efficient even though it was quite busy. Food was delicious. Staff were welcoming and willing to cater for the needs of customers. An enjoyable experience. Wishing all the staff a very happy, healthy and prosperous New Year.

edit: down from 4* to 1*, two days later and definitely have some form of food poisoning from this place. really not having a good time right now with the side effects and it sucks because the food was quite yummy.

went in today for a quick bite to eat before an appointment and the food was honestly really good and the portions were well big. unfortunately didn't agree with my tummy too much after a few hours and felt a good bit ill the next few hours and the first fork i noticed in the cutlery holder was dirty with old food, but little things like that happen at times and the rest of the place seemed quite clean so not bothered too much :)

Good food the only thing I would say is on entering the premises we went to a table a member of staff asked about ordering first funny that others in front of us done the same thing every time you go in it's usually the same situation there should be a sign at counter saying order food before you take your seat something to be addressed I think

Nice coffe, but cake and scone both dry/stale, and customer service needs improvement. The official closing time is 5:30pm, we arrived at 4:40pm and were told they were closing early because they didn't have any customers. There were 3 groups of people wanting to be served, how can they pretend they have no customers? Grudgingly they let us have our coffee, but it took ages to arrive so we had to rush drinking it as they kicked us out at 5:10 anyway. Won't be back in a hurry.

Been here many times with my children as food is good and normally staff too.

Yesterday I was told twice there were no tables...not in a nice way..even though people were leaving every few minutes.

When I asked for our table to be cleared and cleaned before the food arrived, the staff member barely replied and was not pleasant at all.

We won't be back any more

Came in quite late and got a fry. It was really tasty. And even though I came in near closing time the staff was still happy to serve me.

Time for a good deep clean. Tables very dirty. Come on you can do better.

My daughter and me went in today and ordered the veg soup it was disgusting just flavored water with veg not a grain of barley or soup mix in sight ????