Brilliance Salon & Day Spa

+1 503-665-0853

231 N Main Ave, Gresham, OR 97030 United States of America

Open Today: -

Quick Facts About Brilliance Salon & Day Spa

Brilliance Salon & Day Spa is a salon that has received mostly positive comments, highlighting its strengths. The strengths of Brilliance Salon & Day Spa can be categorized into four main areas: talented individuals and stylists, excellent customer service, peaceful and relaxing atmosphere, and a wide range of services offered.

One of the biggest strengths of Brilliance Salon & Day Spa is the talented individuals and stylists working there. Multiple comments mention specific stylists and technicians who have provided exceptional service. Asmah, one of the hairdressers, is highly recommended for her skill with color, especially for brunettes looking to go platinum. Rosy, the nail technician, is also praised for staying up to date with the newest trends and styles, and the ability to replicate designs accurately and efficiently. Alicia, another hair stylist, is mentioned a few times for her expertise in a variety of hair treatments and hairstyles, such as balayage, highlights, lowlights, and extensions. These positive comments about the stylists indicate that Brilliance Salon & Day Spa has a team of highly skilled professionals who consistently deliver excellent results.

Another strength of Brilliance Salon & Day Spa lies in its excellent customer service. Several comments mention the friendly and welcoming receptionist who greets and says goodbye to customers, creating a pleasant and inviting atmosphere. The staff is lauded for their efforts to ensure customers get exactly what they want and are satisfied with the results. The positive experiences shared regarding the communication, patience, and attentiveness of the stylists, such as Dee and Alicia, demonstrate that the salon prioritizes customer satisfaction and provides exceptional service.

The peaceful and relaxing atmosphere of the salon is noted as another strength. Customers mention the fresh and pleasant smell upon entering the salon, which contributes to a soothing environment. Comments about the quietness and peacefulness of the nails and massage area further highlight the salon's efforts to create a tranquil experience for customers. The ability to create a serene atmosphere is crucial for a spa and salon as it enhances the overall experience and makes customers feel comfortable and at ease.

In terms of services offered, Brilliance Salon & Day Spa offers a wide range of options. Comments mention various services such as haircuts, colors, extensions, nails, and pedicures. The positive experiences shared regarding these services suggest that the salon delivers high-quality treatments and is adept at meeting customer preferences and needs. The availability of diverse services makes Brilliance Salon & Day Spa a one-stop destination for customers seeking multiple beauty treatments.

Despite the overwhelmingly positive comments, a few weaknesses are identified in the comments as well. One comment states that the salon consists of independent contractors, and if there is a problem with the service, customers need to go back to the specific stylist. This lack of accountability from the salon itself may lead to customer dissatisfaction and inconvenience in certain circumstances. Another comment mentions an incident where a stylist was not punctual and did not honor the appointment due to a misunderstanding, resulting in disappointment. These negative experiences highlight the importance of effective communication and coordination between stylists and the salon to ensure smooth operations and customer satisfaction.

In conclusion, Brilliance Salon & Day Spa has several strengths that contribute to its positive reputation. The salon is staffed by talented individuals who are highly skilled in their respective fields, providing exceptional service. The salon also excels in customer service by creating a welcoming and friendly atmosphere. The peaceful and relaxing environment adds to the overall experience. Furthermore, the salon offers a wide range of services, making it a convenient choice for customers seeking multiple beauty treatments. While there have been a few negative experiences related to the salon's organization and punctuality, the overall consensus appears to be highly positive.

Best TL Reviews

Brilliance salon is a top notch salon that has very talented individuals! The new owner has really flipped things around. Beautiful remodel. The service as I come in and while I’m there is amazing. My hairdresser is Asmah! She is so so good with color! I’m a brunette that loves going platinum! I can fully put my trust in her! Highly recommend this place!

I’ve been coming to brilliance for about a year now and I love it. Every time I walk in it smells so nice and fresh but not overwhelmingly so. The receptionist is so sweet and greets/says good bye to everyone that enters and exits. Upstairs in the nails/massage area and it’s so quiet and peaceful. Honestly if it wasn’t for the occasional voice or blow dryer sound I would just think it’s my nail tech and I. I come and see rosy every few weeks for my nails and she is absolutely phenomenal. She is always up to date on the newest trends and styles which I appreciate sooo much. I show her a design and she is able to replicate it in about an hour or less, depending on the design. If you are able to get an appointment with Rosy you will not be disappointed at all.

I’m normally not the one who will leave reviews but I just needed to give a quick shout out to Dee. She was able to give me an amazing hair transformation, and give back a part of my confidence that I was missing for awhile. She took the time to answer all the questions I had and make my hair feel and look so healthy again. I couldn’t be happier with the end results! 10/10 recommend!

To say I love Brilliance Salon & Day Spa is an understatement - I have been coming to the salon for years, and it just keeps getting better and better! Alicia has been doing my hair from the get-go, from Balayage, to Highlights, Highlights and Lowlights, and most recently extensions... I have never walked away disappointed!

I have had Olivia do Builder in a Bottle to help me strengthen and grow out my short nails, followed by an adorable paint job.

Deborah did a quick pedicure on me, freshening up my feet and toes with a little color mid-summer was just what I needed!

I cannot recommend a business more, all of the providers in the Salon are so sweet and do their best to make sure you get exactly what you want! Thanks Brilliance team for keeping me feeling beautiful!

When making a appointment at this salon keep in mind that they are all independent contractors. The Salon does not stand by their work. If there’s a problem you need to go back to the person that messed up your hair! My hair was cut 3 inches shorter then I asked for, I wanted golden highlights I got bleach, the appointment was for a full highlight but she suggested a partial. Now the front is bleachie blonde and the back is brown? After 2.3/4 hours after she washed my hair, she asked if I was going to want it blow dried. What the heck I spent 150.00, was quoted 140.00, because she needed to put a toner in my hair, I assume because she was trying to get rid of the bleach. So very disappointed when I called the first thing I was told were they are all independent contractors , and I would need to talk to them. That’s why you pay in their booth. I suggest that you only go there if you know the hair dresser because the salon does not back the work that is done under their name, in their building.

Really unfortunate, was really excited to try out this place to get my hair done. I walked in 10 minutes late (finding parking sucks) and stood there for about 10 minutes. There was no receptionist and I eventually asked an employee where my stylist Danielle was. She was sitting playing on her phone and said she couldn’t take me because I was over 15 minutes late. I tried to explain I was standing there for ten minutes but she cut me off saying she walked up front and saw nobody. I guess I should’ve asked where she was sooner…

Lish at Brilliance has rocked my hair world! I’ve never been able to walk out of a salon with what I wanted and I finally am blonde! Not to mention, she gave me the most natural looking extensions that make me feel like a runway model wherever I’m at! I’m so grateful and happy- listen, a girls hair is her pride and joy!

My boss goes there now too ????

I’ve never had my nails done there, but check out what their nailtech can do- I creeped Instagram and am blown away!

Came in for the first time and had my haircut by Alicia Volk. She did a great job! My hair looks just like the photo I brought in and she was very nice and witty. I will definitely be back!