Quick Facts About TOP NAILS
TOP NAILS is a nail salon that has received mixed reviews based on the comments provided. In order to evaluate its strengths and weaknesses, we will analyze the comments and identify common themes.
Starting with the strengths, one customer mentioned that their nail technician, Kyah, provided excellent service and transformed their badly done nails into something beautiful. This demonstrates that the salon has skilled technicians and can deliver high-quality results. Another customer also commended the salon for doing everything they could to achieve the desired nail design. This indicates that the salon is willing to go above and beyond to meet customer expectations.
Furthermore, one customer mentioned that the pedicure area was pleasant and that they had a positive experience with their pedicurist, Anna. This suggests that the salon has a comfortable and enjoyable environment for a pedicure service.
Additionally, a customer praised a nail technician named Tina for doing an amazing job and providing professional service. This reflects positively on the expertise and professionalism of the salon's staff.
However, there are also several weaknesses highlighted in the comments. One recurring issue is customer dissatisfaction with the quality of their nails. Several customers reported that their nails broke shortly after getting them done, which is highly inconvenient and disappointing. This raises concerns about the durability and longevity of the salon's nail services.
Another significant weakness is the poor customer service experience described by some customers. One individual complained about a rude nail technician who did not address their concerns about over-drilling and pain. Another customer expressed frustration at being overlooked and not receiving service despite arriving before others who were attended to. Such incidents can leave customers feeling undervalued and dissatisfied.
Furthermore, there were comments about the salon's pricing. One customer believed that the nails were overpriced given their quality and stated that their hands were left extremely dry after a dip set service. This suggests a mismatch between the service quality and the price charged.
Finally, one customer mentioned being overwhelmed by odors upon entering the salon. This indicates that the salon may have issues with maintaining a clean and pleasant atmosphere, which can negatively impact the overall customer experience.
In conclusion, TOP NAILS has a number of strengths, including skilled technicians who can deliver excellent results, a willingness to accommodate customer requests, and positive feedback on specific nail technicians. However, there are also significant weaknesses, including issues with nail durability and quality, poor customer service experiences, concerns about pricing, and a potentially unpleasant atmosphere. These negative aspects should be addressed by the salon in order to improve overall customer satisfaction and reputation.
Best TL Reviews
Do NOT go here. The lady was so rude after telling her she was over drilling my nails and I was in pain. On top of that TWO nails broke in less than a week getting them done (Christmas Eve…….it’s not even NYR!). Paying 60+ for nails for them to break in half is ludicrous.
The first picture broke TODAY right after I got my right index finger repaired at a different shop. I do not live in Dayton therefore I could not go back so I had to get a different color just so I am not looking crazy on vacation all for the thumb to break! I am very dissatisfied with this whole experience.
Again, Do not go here.
Update: 3 hours later and ANOTHER nail broke
This was my first nail salon I went to in Dayton and I really enjoyed the service I got. My nails I had already was horribly done by a shop in middletown and nail tech Kyah at Top Nails transformed my nails in to something beautfiul! I highly recommend her for anyone needing their nails done! Hands down.
They did everything they could to make sure I had the best experience and did everything they could to do the nail idea I wanted. I definitely recommend!
This was my first time being service here. I was a little overwhelmed by the odors on entering, but the pedicure area was much better. Anna was great! I will return.
Tina! Tina! Tina! She did an amazing job!! I loooovve my nails! She was very professional. I just let her do her thing, and I am so happy. Thank you!
I will definitely be back!
Came in with a friend same time she got started I waited and waited they took 3 other people before me that came in well after me and I never got serviced! Left so defeated.
Not sure of the younger mans name who does my nails but he is amazing. I go to him everytime I can. Hes fast and does a great job with shaping. Also carry’s a conversation with you and makes you laugh. Love it
Overpriced dip set w/o mani, paid extra for a service I said I didn't ask for..hands are extremely dry and dip set was not done evenly
Place Pictures
TOP NAILS Info
Amenities
Health & safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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