Quick Facts About Queen Nails
Queen Nails appears to have both strengths and weaknesses based on the comments provided. To fully analyze these, let's break them down and assess each aspect of the salon.
1. Quality of Services:
- Strength: Many customers mentioned being satisfied with their nail services. Ben, one of the nail technicians, is specifically praised for delivering the desired outcome and understanding customer preferences.
- Weakness: There are also numerous complaints about the quality of services received. Some customers experienced issues such as peeling gel nails after only a few days and poorly done nails with no arch or incorrect length. These issues indicate inconsistencies in the skill and attention to detail of the technicians.
2. Pricing:
- Strength: Ben's services are praised for their affordability, suggesting that Queen Nails offers competitive prices.
- Weakness: On the other hand, one customer mentions being charged excessively for nails that were poorly done. It appears that pricing may not always align with the quality of services provided.
3. Atmosphere and Waiting Time:
- Strength: One customer mentions enjoying the atmosphere and considers Queen Nails their go-to salon. This suggests a pleasant and welcoming environment.
- Weakness: However, another customer mentions long wait times due to pre-scheduled appointments. This can be a drawback for individuals who prefer quick and efficient services.
4. Technician Skill and Experience:
- Strength: Some customers appreciate the speed and efficiency of the nail technicians, highlighting quick service as a positive aspect.
- Weakness: In contrast, other customers express dissatisfaction with the technicians' skill and experience. Complaints include improper application of acrylic, excessive filing, and inconsistent nail lengths. These issues suggest that some technicians may lack proper training or experience.
5. Customer Service:
- Strength: Numerous positive comments mention friendly and engaging customer service. The fact that Queen Nails is a family-owned and operated business may contribute to this positive aspect.
- Weakness: Despite the positive remarks, one customer expressed disappointment with the lack of satisfaction guarantee. The customer had to pay for a return visit to address issues with their nails, only to find out that the salon only guarantees gel nails for 10 days. This lack of guarantee may be a drawback for customers seeking reassurance and quality assurance.
6. Location:
- Strength: Queen Nails is strategically placed near various other restaurants and businesses, making it convenient for customers to visit.
- Weakness: Location alone does not compensate for the quality of services provided. Despite a good location, the service and skill of the technicians remain crucial for overall customer satisfaction.
In conclusion, Queen Nails demonstrates both strengths and weaknesses. Positive aspects include competitive pricing, friendly customer service, and overall satisfactory experiences for some customers. However, the salon also has areas requiring improvement, such as ensuring consistent quality in services, addressing technician skill and experience issues, and refining customer service policies to meet the expectations of all customers.
Best TL Reviews
I LOVE MY NAILS - Ben Knew what I wanted and delivered ! Prices are great
I got a gel manicure & pedicure paying an additional $18 for gel polish only to have it start peeling 4 days after I got them done. I called and explained I gotten my nails done on the 19th, & now the gel is peeling. I was told to come & let him look at it. I PAY to go back, only to be told they only guarantee gel nails for 10 days! I wish I could upload pics to show how shabbily my nails was done! NEVER AGAIN
The atmosphere is awesome. I had to wait a little longer due to appointments already scheduled but it was so worth the wait!!! This is my go to nail salon from now on!!!
I was a little disappointed. They charged an arm and a leg for these nails and he skipped sooooo many steps. My nails are straight with no arch. I told him i wanted them shorted and they ended up longer once he finished. It was very fast service though. It was okay.
Went for a gel full set two weeks ago and the guy did amazing. Came back today a young girl did them and did terrible! I don’t know if it’s because I didn’t want gel this time or if she just lacks experience but I have some nails significantly shorter than others. Price last time was 35 plus 10 for gel today I was charged $40. The teal was the first set pink is the new one.
Took forever for simple square nails. Tech was slow barely knew what she was doing. Applying to much acrylic and too much filing. And need too learn about washing your hands too or sanitize. I won't go back.
I love the service. They are quick and friendly. It's family owned and operated and they aim to please. Service is also economical and the business is well placed in the vicinity of several other restaurants and businesses. ????
After two shops and two soo called nail techs....I am extremely satisfied and content with my new nail tech Ben....Ty Queen Nails
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Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 06:00 PM |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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