Quick Facts About Brockwell Fish & Chips
Brockwell Fish & Chips has received both positive and negative comments, which provide insights into the strengths and weaknesses of the establishment. While assessing these comments, it is crucial to consider that the sample is relatively small and may not accurately represent the overall quality of the restaurant. With that in mind, let's analyze the strengths and weaknesses of Brockwell Fish & Chips based on the comments provided.
One of the notable strengths identified by the comments is the generous portion size. Several customers mentioned that the kebab they ordered was large enough to satisfy two people, which indicates that the restaurant provides good value for money. Additionally, the customers appreciated the taste of the food, particularly the fresh and tasty kebab meat and chips. This suggests that the restaurant focuses on using quality ingredients to deliver a satisfying dining experience.
Moreover, the friendliness of the staff at Brockwell Fish & Chips is seen as a strength. Customers praised the staff for being friendly and approachable, which adds to the overall positive experience. Having a welcoming and courteous team can contribute to customer satisfaction and potentially encourage repeat visits.
Another strength highlighted in the comments is the variety of options available at the restaurant. Customers mentioned a great selection of specials, indicating that Brockwell Fish & Chips aims to cater to different tastes and preferences. This variety can attract a diverse customer base and increase customer satisfaction.
On the other hand, several weaknesses were mentioned in the comments that should be addressed by Brockwell Fish & Chips. There were complaints about certain aspects of the food, such as the chicken being deep-fried and oily. This suggests that the restaurant's frying technique may need improvement to avoid excessively oily food. Additionally, a customer mentioned that the fish they ordered had thick batter and was overcooked. This highlights a lack of consistency and attention to detail when preparing and cooking the fish.
Another significant weakness identified is the inconsistency in fulfilling orders correctly. One customer mentioned that their order was repeatedly incorrect, resulting in dissatisfaction. The fact that the restaurant does not answer phone calls for complaints is also problematic, as it demonstrates a lack of customer service and responsiveness. This can lead to customer frustration and the loss of loyal patrons.
Furthermore, there were a couple of negative comments regarding the quality of certain ingredients. One customer described the sausages as having no taste, being full of fat, and pale in color. This highlights a potential issue with the quality of ingredients used in the restaurant. Maintaining high-quality standards in all aspects of the food is essential for maintaining customer satisfaction.
Lastly, one comment suggested that the restaurant has supply issues. The customer mentioned that they were fortunate to get the last fish bites, while others who came later were left with a full fish instead. This inconsistency in the supply of certain items can lead to customer disappointment if their preferred option is unavailable.
In conclusion, the comments provide valuable insights into the strengths and weaknesses of Brockwell Fish & Chips. The strengths include generous portion sizes, tasty food, friendly staff, and a wide selection. However, the weaknesses identified include issues with frying techniques, inconsistency in fulfilling orders correctly, lack of responsiveness to complaints, potential problems with ingredient quality, and supply issues. By addressing these weaknesses, Brockwell Fish & Chips can enhance its overall dining experience and improve customer satisfaction.
Best TL Reviews
Nice big well packed mixed kebab. Probably enough for two people. The kebab meat and chips were fresh and tasty. Garlic sauce was unreal. I wasn't keen on the chicken which seemed to have been deep fried.... I may be wrong but it was very oily. If this was just the kebab and chips with no chicken I would of definitely rated higher.
Great portions and taste good. Fish white and nice batter crispy. Really friendly staff. Great selection and specials. Cost isnt bad have gone elsewhere and paid more and they were not as good. Well done a great working team!
Food is delicious this is the only chip shop I use it’s just a shame they aren’t open later than 8 as sometimes I finish work at 8:30 and fancy going there.
Good food if they actually managed to get our order right, every time we order a wrap with salad we get chips on it. Tried to ring and complain but they never answer the phone . Will go elsewhere from now on.
Has to be the worst fish I have ever had, batter way to thick and fish overcooked. Chips were OK,
Ahhhh don't bother
Paid top price for mixed chicken and donner kebab and got minimal if each. So disappointing
They even package the two in a tiny bit of paper
Hardly any of either.
Will not make this mistake again
Avoid at all costs
Disappointed got a lunchtime special today , no kebab meat so had to op for something different , went for sausage , curry sauce / chips/ bun etc and a can of pop
These must be the cheapest quality sausages available , absolutely horrible ,, no taste , full of fat and pale in colour , the rest of meal was average ( greasy )
Nah give them a miss
Always good food and Friday was lucky enough to get the last 12 fish bites in the place at 4.30pm, at least 4 other people that came in behind me asked for them and ended up with a full fish instead. Whether it's a supply issue or not we always get a good meal with friendly staff who you can have a bit of a laugh with.
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Brockwell Fish & Chips Info
Amenities
Service options
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Takeaway
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Kids' menu
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Vegetarian options
Dining options
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Lunch
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Dinner
Atmosphere
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Casual
Payments
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Debit cards
Today
Opening Hours
| Monday | 11:30 AM - 02:00 AM |
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| Tuesday | 11:30 AM - 02:00 AM |
| Wednesday | 11:30 AM - 02:00 AM |
| Thursday | 11:30 AM - 02:00 AM |
| Friday | 11:30 AM - 08:00 PM |
| Saturday | 11:30 AM - 08:00 PM |
| Sunday | Closed |
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Location
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